[Resolved]  Indiaplaza / Stainless Steel Vacuum Flask — non payment against returned item

Address:

Palakkad, Kerala

Sir,
I had purchased 3 Nos. High Grade Stainless Steel Vacuum Flask 0.5 L on 29.10.2011 from INDIAPLAZA vide Order No. : IN[protected] and received the item on 12.11.2011. Upon checking the flasks I found that the flasks are having the following defects and returned the items on 18/11/2011:
1. The capacity of the flask is only 125ml instead of 0.5L as mentioned in the item specification.
2. In one flask the water is getting inside the flask walls and cannot be taken out.
3. The producer assures that this flask keeps liquid hot / cold for 15 hours. This is factually wrong and it is not keeping the liquid hot / cold for even 30 minutes.

On the same day itself I have booked my complaint in their website vide ticket No. CNT[protected] and send so many reminders via phone calls, emails and through their website but in spite of some assurances like amount will be refunded in 4 / 5 days I have not yet received the payment back.

I request your goodself to direct Indiaplaza to refund me the amount of Rs.489/- (3 flasks value @ Rs.128 + 2 times courier charges i.e. 75 for returning & Rs.30 against cheque sent to you) immediately. An immediate action is highly appreciated.

Contact details of Indiaplaza:
Indiaplaza
Fabmall House
No:21, Brigade Square
Cambridge Road,
Halasuru
Bangalore - 5600 08. India
Ph:[protected]
Email: [protected]@indiaplaza.in
[protected]@indiaplazamail.com
[protected]@indiaplaza.in