[Resolved]  Indiatimes Online Shopping — Worst online ordering service

Address:

Bangalore, Karnataka

I ordered 4 books for Rs. 1132 on 31st Jan 2012 at Indiatimes.com and order no is [protected]. The expected delivery dates for the books were 11 Feb 2012.
I didn't receive the books by the dates and then called their Customer service. No response waited for 5 minutes and then disconnected. I thought I will never receive the books.
Today (21Feb), I received a mail saying 2 of the books are shipped and gave a tracking number( AWB No. [protected]) of Blue dart express. When I checked the Blue dart site I couldn't get any tracking details. Talked to their customer service and they also told the tracking no is invalid.
Then I called Indiatimes customer service and waited a good 2 minutes before call is answered. The person says that the order is cancelled as none of the books are available!!!! What a DISAPPOINTMENT and also SHAME ON INDIATIMES.COM.
First of all why they took the order if they don't have them in stock?? Why they didn't inform me before earlier?
Secondly, if the order is cancelled why did they send an email today saying my order is shipped and gave me a tracking number which doesn't exist??? Is it a joke or Childs game??? Are they not into any serious business??
I ordered the books for my wife add she started accusing me that I didn't order them. How can I tell her that we ordered the books from a NONRELIABLE website that just promise the order and NEVER deliver?
Thank God. I didn't pay the order by credit card, rather I opted for Cash on delivery option. Otherwise I would have to run behind them to get my refund.
Regards,
Ganesan