[Resolved]  Indiatimes Shopping — Selling fake products

Address:

Bangalore, Karnataka

I bought a Nicer Dicer with order no[protected] from Indiatimes.com and it has become useless right after the first use. The blades have cut through the plastic projections on the lower base and because of that
the cleaning tool can no longer be inserted between the grooves on the base making cleaning almost impossible. Also the blades do not cut properly, only half the piece is cut and that too with great difficulty. If this is the situation after just 1 use, it will become completely unusable after 2 more uses. This is a horrible
product and I will not return to buy anything from Indiatimes again. I am a regular buyer on ebay and have never had any complaints with the products I buy there. Really repent buying stuff from Indiatimes, should have stuck to my trusted eBay only instead.
This is a fake product and I registered a complaint with their customer care [ Ticket Number: SHOP-388026 ]. As per their communication, Aramex courier is supposed to pick this bacl from me and on quoting the AWB number provided by them, Indiatimes will refund my money. Till date, I have spoken to Aramex a dozen times and everytime they say they will pick up the product and it has not been done till now. Date of first contact with Indiatimes is 13 Apr and I am posting this complaint on 18 May. For more than a month, and repeated mails they do not do the needful. I would suggest everyone never to buy anything from Indiatimes.com. I buy regularly from eBay and they sell only genuine products, so this is the way to go. Dont trust this fake Indiatimes. If anybody has any solution, please help.