Indiatimes Shopping — Delivered Defective product and no service

Address:

Pune, Maharashtra

1. I booked order on 23 nov 11 for room heaters(2) on Indiames shopping .
2. After waiting long time for response i called sometime after 5 Dec.
3.Indiatimesshopping executive told me at that time oder has been canceled due to some technical problem from indishopping side. I need to forget about it or book new order.(you may check call records)
4.After that i got parcel at my side on 16 Dec without any information for the canceled order.
5.When i checked ...one heater is working but only its fan working no heating effect. other one is not working at all.

after that so many times i called on their paid number but every time they commit to talke action and will take back product but nothing happened

Below are the emails I sent them
Hi,

Thanks for the Reply.

I have not received any calls from your side. I could not see any misssed calles on both of nos. From which number you tried to call and when.

As i have mentioned earlier this issue is going on from 23 Nov.

1. I booked order on 23 nov.
2. After waiting long time for response i called sometime after 5 Dec.
3.Your executive told me at that time oder has been canceled due to some technical problem at your side. I need to forget about it or book new order.(you may check call records)
4.After that i got parcel at my side on 16 Dec without any information for the canceled order.
5.When i checked ...one heater is working but only its fan working no heating effect. other one is not working at all.


Now plase do the needful as early as possible and give my money back.

Also send me protocol you fallow for booking orders like in how many days product should ship and procedure for calsalation.

Thanks,

Jiten.


On Sun, Dec 18, 2011 at 5:16 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Customer, With the reference to the Case id-44710, we have your complaint for cancellation. we tried to contact you on [protected] and [protected] but we didn't get any response by your side. we request you to update us with your alternate number, so that we could assist you properly.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
With regards, Sumit MakhijaCustomer Service- Indiatimes ShoppingDISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.

Reply Forward


icare12/24/11

Dear Mr. Jiten, We thank you for contacting Indiatimes Shopping. We apologize...



Jiten
Jan 3

to icare


Hi,


I think its been more than 5 working days and i have received any call or mail from your side regarding uodates on it.

Plaese try to do needful as early as possible. Tell me what is my fault and why I should wait.

Please do not force me to register complainant with consumer forum.

Regards,
Jiten
On Sat, Dec 24, 2011 at 6:27 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Mr. Jiten, We thank you for contacting Indiatimes Shopping. We apologize for the delay in responding to you. With reference to your mail dated - 22.12.11 for order number - [protected], we would like to inform you that we are having a regular follow up with merchant regarding your complaint for cancellation (Comp. No.- 44710), as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 05 working days to resolve the issue. We regret for the inconvenience caused to you in this regard and sincerely apologize for the same. We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us. For convenience please do not delete the interactions while replying. With RegardsDharmveer - Customer ServiceIndiatimes Shopping

From: Jiten [[protected]@gmail.com]
Sent: Thursday, December 22, 2011 11:10 AM
To: icare
Subject: Re: issue of cancelaltion order no.[protected]

Hi, Thanks for the Reply. I have not received any calls from your side. I could not see any misssed calles on both of nos. From which number you tried to call and when. As i have mentioned earlier this issue is going on from 23 Nov. 1. I booked order on 23 nov.2. After waiting long time for response i called sometime after 5 Dec.3.Your executive told me at that time oder has been canceled due to some technical problem at your side. I need to forget about it or book new order.(you may check call records)4.After that i got parcel at my side on 16 Dec without any information for the canceled order.5.When i checked ...one heater is working but only its fan working no heating effect. other one is not working at all. Now plase do the needful as early as possible and give my money back. Also send me protocol you fallow for booking orders like in how many days product should ship and procedure for calsalation. Thanks, Jiten.

On Sun, Dec 18, 2011 at 5:16 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Customer, With the reference to the Case id-44710, we have your complaint for cancellation. we tried to contact you on [protected] and [protected] but we didn't get any response by your side. we request you to update us with your alternate number, so that we could assist you properly.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
With regards, Sumit MakhijaCustomer Service- Indiatimes ShoppingDISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.
Indiatimes Christmas Offer: 50% off! Get Rs.250 off on every purchase worth Rs.500 (use coupon no. GCU[protected])

DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.

Reply Forward


icareJan 14

With reference to your mail dated - 03.01.12 for order number - [protected], w...



Jiten
Jan 16

to icare


what do u mean by 48 hrs or its 480 hrs ...clear it your self first..
I aclled puen courier no also and they are saying [protected] order no and 00006 suborder no is in correct ....

how many more months i should wait to collect u product from me


On Sat, Jan 14, 2012 at 1:21 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Mr. Jiten, We thank you for contacting Indiatimes Shopping. We apologize for the delay in responding to you. With reference to your mail dated - 03.01.12 for order number - [protected], we would like to inform you that we have updated your request to the concerned department, they will get back to you within 48 hours. So, kindly wait for the resolution. We regret for the inconvenience caused to you in this regard and sincerely apologize for the same. We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us. For convenience please do not delete the interactions while replying. With RegardsVachan - Customer ServiceIndiatimes Shopping

From: Jiten [[protected]@gmail.com]
Sent: Tuesday, January 03, 2012 11:04 AM
To: icare
Subject: Re: issue of cancelaltion order no.[protected]

Hi, I think its been more than 5 working days and i have received any call or mail from your side regarding uodates on it. Plaese try to do needful as early as possible. Tell me what is my fault and why I should wait. Please do not force me to register complainant with consumer forum. Regards,Jiten On Sat, Dec 24, 2011 at 6:27 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Mr. Jiten, We thank you for contacting Indiatimes Shopping. We apologize for the delay in responding to you. With reference to your mail dated - 22.12.11 for order number - [protected], we would like to inform you that we are having a regular follow up with merchant regarding your complaint for cancellation (Comp. No.- 44710), as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 05 working days to resolve the issue. We regret for the inconvenience caused to you in this regard and sincerely apologize for the same. We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us. For convenience please do not delete the interactions while replying. With RegardsDharmveer - Customer ServiceIndiatimes Shopping

From: Jiten [[protected]@gmail.com]
Sent: Thursday, December 22, 2011 11:10 AM
To: icare
Subject: Re: issue of cancelaltion order no.[protected]

Hi, Thanks for the Reply. I have not received any calls from your side. I could not see any misssed calles on both of nos. From which number you tried to call and when. As i have mentioned earlier this issue is going on from 23 Nov. 1. I booked order on 23 nov.2. After waiting long time for response i called sometime after 5 Dec.3.Your executive told me at that time oder has been canceled due to some technical problem at your side. I need to forget about it or book new order.(you may check call records)4.After that i got parcel at my side on 16 Dec without any information for the canceled order.5.When i checked ...one heater is working but only its fan working no heating effect. other one is not working at all. Now plase do the needful as early as possible and give my money back. Also send me protocol you fallow for booking orders like in how many days product should ship and procedure for calsalation. Thanks, Jiten.

On Sun, Dec 18, 2011 at 5:16 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Customer, With the reference to the Case id-44710, we have your complaint for cancellation. we tried to contact you on [protected] and [protected] but we didn't get any response by your side. we request you to update us with your alternate number, so that we could assist you properly.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
With regards, Sumit MakhijaCustomer Service- Indiatimes ShoppingDISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.
Indiatimes Christmas Offer: 50% off! Get Rs.250 off on every purchase worth Rs.500 (use coupon no. GCU[protected])

DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.

DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.

Reply Forward


Jiten
Feb 16

to icare


Hi

thsi has been going from last 2.5 months.

Please do needful asap. I may log complaint about this soon @ Consumer Forum satara Road Bibwewadi Pune 411037 if product is not picked from my side with giving my all cash back before 1 Mar 2012

Thanks,
Jiten Patil


On Mon, Jan 16, 2012 at 12:16 PM, Jiten <[protected]@gmail.com> wrote:
what do u mean by 48 hrs or its 480 hrs ...clear it your self first..I aclled puen courier no also and they are saying [protected] order no and 00006 suborder no is in correct .... how many more months i should wait to collect u product from me

On Sat, Jan 14, 2012 at 1:21 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Mr. Jiten, We thank you for contacting Indiatimes Shopping. We apologize for the delay in responding to you. With reference to your mail dated - 03.01.12 for order number - [protected], we would like to inform you that we have updated your request to the concerned department, they will get back to you within 48 hours. So, kindly wait for the resolution. We regret for the inconvenience caused to you in this regard and sincerely apologize for the same. We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us. For convenience please do not delete the interactions while replying. With RegardsVachan - Customer ServiceIndiatimes Shopping

From: Jiten [[protected]@gmail.com]
Sent: Tuesday, January 03, 2012 11:04 AM
To: icare
Subject: Re: issue of cancelaltion order no.[protected]

Hi, I think its been more than 5 working days and i have received any call or mail from your side regarding uodates on it. Plaese try to do needful as early as possible. Tell me what is my fault and why I should wait. Please do not force me to register complainant with consumer forum. Regards,Jiten On Sat, Dec 24, 2011 at 6:27 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Mr. Jiten, We thank you for contacting Indiatimes Shopping. We apologize for the delay in responding to you. With reference to your mail dated - 22.12.11 for order number - [protected], we would like to inform you that we are having a regular follow up with merchant regarding your complaint for cancellation (Comp. No.- 44710), as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 05 working days to resolve the issue. We regret for the inconvenience caused to you in this regard and sincerely apologize for the same. We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us. For convenience please do not delete the interactions while replying. With RegardsDharmveer - Customer ServiceIndiatimes Shopping

From: Jiten [[protected]@gmail.com]
Sent: Thursday, December 22, 2011 11:10 AM
To: icare
Subject: Re: issue of cancelaltion order no.[protected]

Hi, Thanks for the Reply. I have not received any calls from your side. I could not see any misssed calles on both of nos. From which number you tried to call and when. As i have mentioned earlier this issue is going on from 23 Nov. 1. I booked order on 23 nov.2. After waiting long time for response i called sometime after 5 Dec.3.Your executive told me at that time oder has been canceled due to some technical problem at your side. I need to forget about it or book new order.(you may check call records)4.After that i got parcel at my side on 16 Dec without any information for the canceled order.5.When i checked ...one heater is working but only its fan working no heating effect. other one is not working at all. Now plase do the needful as early as possible and give my money back. Also send me protocol you fallow for booking orders like in how many days product should ship and procedure for calsalation. Thanks, Jiten.

On Sun, Dec 18, 2011 at 5:16 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Customer, With the reference to the Case id-44710, we have your complaint for cancellation. we tried to contact you on [protected] and [protected] but we didn't get any response by your side. we request you to update us with your alternate number, so that we could assist you properly.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
With regards, Sumit MakhijaCustomer Service- Indiatimes ShoppingDISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.
Indiatimes Christmas Offer: 50% off! Get Rs.250 off on every purchase worth Rs.500 (use coupon no. GCU[protected])

DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.

DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.


Reply Forward


I CareFeb 25

Dear Customer , With reference to your mail dated - 16.02.12 for order number...



Jiten
Feb 27

to I


Every time i am getting same responce saying that you are in touch with merchant from last 2.5 months ..

I got call from you also saying that in 24 hrs courier person will contact and come to me to collect the product..but after you called after 10 days also no one came here to collect it


On Sat, Feb 25, 2012 at 3:08 PM, I Care <[protected]@indiatimes.co.in> wrote:
Dear Customer , We thank you for contacting Indiatimes Shopping. We apologize for the delay in responding to you. With reference to your mail dated - 16.02.12 for order number -[protected] , we would like to inform you that we are having a regular follow up with merchant regarding your complaint for non delivery (Comp. No.- 26471), as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 3 to 4 working days to resolve the issue. We regret for the inconvenience caused to you in this regard and sincerely apologize for the same. We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us. For convenience please do not delete the interactions while replying. With RegardsKartik Debnath- Customer ServiceIndiatimes Shopping
On Thu, Feb 16, 2012 at 2:53 PM, Jiten <[protected]@gmail.com> wrote:
Hi thsi has been going from last 2.5 months. Please do needful asap. I may log complaint about this soon @ Consumer Forum satara Road Bibwewadi Pune 411037 if product is not picked from my side with giving my all cash back before 1 Mar 2012 Thanks,Jiten Patil

On Mon, Jan 16, 2012 at 12:16 PM, Jiten <[protected]@gmail.com> wrote:
what do u mean by 48 hrs or its 480 hrs ...clear it your self first..I aclled puen courier no also and they are saying [protected] order no and 00006 suborder no is in correct .... how many more months i should wait to collect u product from me

On Sat, Jan 14, 2012 at 1:21 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Mr. Jiten, We thank you for contacting Indiatimes Shopping. We apologize for the delay in responding to you. With reference to your mail dated - 03.01.12 for order number - [protected], we would like to inform you that we have updated your request to the concerned department, they will get back to you within 48 hours. So, kindly wait for the resolution. We regret for the inconvenience caused to you in this regard and sincerely apologize for the same. We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us. For convenience please do not delete the interactions while replying. With RegardsVachan - Customer ServiceIndiatimes Shopping

From: Jiten [[protected]@gmail.com]
Sent: Tuesday, January 03, 2012 11:04 AM
To: icare
Subject: Re: issue of cancelaltion order no.[protected]

Hi, I think its been more than 5 working days and i have received any call or mail from your side regarding uodates on it. Plaese try to do needful as early as possible. Tell me what is my fault and why I should wait. Please do not force me to register complainant with consumer forum. Regards,Jiten On Sat, Dec 24, 2011 at 6:27 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Mr. Jiten, We thank you for contacting Indiatimes Shopping. We apologize for the delay in responding to you. With reference to your mail dated - 22.12.11 for order number - [protected], we would like to inform you that we are having a regular follow up with merchant regarding your complaint for cancellation (Comp. No.- 44710), as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 05 working days to resolve the issue. We regret for the inconvenience caused to you in this regard and sincerely apologize for the same. We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us. For convenience please do not delete the interactions while replying. With RegardsDharmveer - Customer ServiceIndiatimes Shopping

From: Jiten [[protected]@gmail.com]
Sent: Thursday, December 22, 2011 11:10 AM
To: icare
Subject: Re: issue of cancelaltion order no.[protected]

Hi, Thanks for the Reply. I have not received any calls from your side. I could not see any misssed calles on both of nos. From which number you tried to call and when. As i have mentioned earlier this issue is going on from 23 Nov. 1. I booked order on 23 nov.2. After waiting long time for response i called sometime after 5 Dec.3.Your executive told me at that time oder has been canceled due to some technical problem at your side. I need to forget about it or book new order.(you may check call records)4.After that i got parcel at my side on 16 Dec without any information for the canceled order.5.When i checked ...one heater is working but only its fan working no heating effect. other one is not working at all. Now plase do the needful as early as possible and give my money back. Also send me protocol you fallow for booking orders like in how many days product should ship and procedure for calsalation. Thanks, Jiten.

On Sun, Dec 18, 2011 at 5:16 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Customer, With the reference to the Case id-44710, we have your complaint for cancellation. we tried to contact you on [protected] and [protected] but we didn't get any response by your side. we request you to update us with your alternate number, so that we could assist you properly.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
With regards, Sumit MakhijaCustomer Service- Indiatimes ShoppingDISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.
Indiatimes Christmas Offer: 50% off! Get Rs.250 off on every purchase worth Rs.500 (use coupon no. GCU[protected])

DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.

DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.


DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.


Reply Forward


Jiten
Mar 2

to jitendra.patil





On Sun, Dec 18, 2011 at 5:16 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Customer, With the reference to the Case id-44710, we have your complaint for cancellation. we tried to contact you on [protected] and [protected] but we didn't get any response by your side. we request you to update us with your alternate number, so that we could assist you properly.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
With regards, Sumit MakhijaCustomer Service- Indiatimes ShoppingDISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.


Reply Forward


I Care [protected]@indiatimes.co.in
Mar 4

to me


Dear Mr.Jiten ,


We thank you for contacting Indiatimes Shopping.


We apologize for the delay in responding to you.


With reference to your mail dated[protected] for order number -[protected] , we would like to inform you that we are having a regular follow up with merchant regarding your complaint for Replacement (Comp. No.-133866 ), as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 04-05 working days to resolve the issue.


further updation regarding the same issue.


We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.


We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.


For convenience please do not delete the interactions while replying.


With Regards
Vikas - Customer Service
Indiatimes Shopping