Indiatimes Shopping — non delivery of product, even after the payment was made

Address:

Maharashtra

Hi, I made a purchase via an online shopping from Indiatimes Shopping, using an HDFC Bank discount voucher (Coupon code - SR210113K1A1Q1QDCMUP7) on 26th of March 2013 for which the order ID is [protected]. The payment was made through Net banking of HDFC Bank. Initially, the people at Indiatimes shopping told me that they have not received the payment(Case ID: 777209), but after 10 days of the purchase, they informed me that the payment has been received. Now, after that a person from Indiatimes called me and told me that the discount coupon I used was invalid, though the coupon was valid till 31st March 2013 and also told me that I will not have to call them again and again, they themselves will call me and update. They gave me a new Case ID(789276) on the 6th of March 2013 and since then, I've not received any update or information from them.