Indiatimes Shopping — Order and payment processed without availability of product and delay in returning payment

Address:

Hyderabad, Andhra Pradesh

Sir/Madam,

I had purchased a Sony Xperia Go from India times Shopping (Oder Id [protected]) and specifically selected the color White as a Wedding Anniversary gift for my wife. I called customer service and confirmed that the White variant of Sony Xperia Go will be sent to me within 11 business days and was instructed to make a payment in full for the same. I received a call today from India-times stating that the White variant is not available and that they will be sending a Yellow variant instead. I feel particularly cheated as the White variant was the sole reason that i made the purchase at India-times shopping. When i refused to agree with the replacement, I ve been told that my order will be cancelled and that I will receive my refund in 5-10 business days. Why should I have to wait 5-10 business days when an order is being cancelled due to the supplier's inefficiency to complete the transaction? They should be penalized firstly for not being able to honor the order and secondly be liable to pay damages on the amount paid to them, INR 13,330/-. Since, I ve already made the payment, I'm in no position to make an alternate arrangment of a gift