Indiatimes Shopping — product not shipped

i have ordered an laptop worth 28000 in indiatimes shopping website.
i have done payment to them
my order number is [protected]
the estimated time is over. but still have not even shipped my product.
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Hello i have ordered a samsung laptop from ur website on 20th of this month
they told that expected date of delivery is 30 of this month.
They provided me with a wrong awb number. i cant even trace the product.
still now i havent received the product.
if i asked customer care where is my product???they replying we itself dono that.
what a kind of stupid service is this???

my order number is [protected]

Case Id. 336834

kindly resolve my problem ASAP
Mr. Kumar,

Hello from Indiatimes Shopping.

Thank you for using IndiatimesShopping.com

We have found your complain while searching through forums and are extremely sorry for you being upset with our services. We are taking up this case on a priority and a customer service representative has been assigned this task to help you out with the issue you are facing while shopping with us. You may expect a call very soon.

We would also request you to mail us at [protected]@indiatimes.co.in with your updated contact details to assist you better.

You can also kindly tweet us anytime at Cust_Help for updated information.



Thanks,
Customer Help Desk
Indiatimes Shopping
http://shopping.indiatimes.com

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