[Resolved]  Indiatimes Shopping — Substandard blackberry handset

I purchased a blackberry tour 9630 in January end 2012 through Indiatimes Shopping and made a payment through my ICICI credit card. The product was delivered in a week's time but after few days o[censored]sage the keypad of the handset stopped functioning . I took the handset to BlackBerry gallery in Lucknow where I was asked to lodge a complaint with the company through which the handset was purchased. Since then I have been complaining ,online and telephone, and in return I always get a mail that somebody from the department would contact within 48-72 hours which never happens except on the first occasion when some employee told me to keep the handset packed in the box as some courierman was supposed to come and collect it for replacement. But till today nobody has come nor anybody bothers to contact on phone and provide a solution. Every time I receive a mail with same content and excuse.Order Number Sub Order Number Product Details

[protected] 4438614 BlackBerry Tour 9630
This harassment is causing lot of mental stress to me.Kindly do the needful. Thanks.
Regards.,
Maneesh Pandey