Indiatimes Shopping — WRONG PRODUCT DELIVERED | |||
I Have ordered xbox 360 with kinect bundle with mrp 26990 on 9th november 2012 and i was given order no. [protected] but on 14 nov i got different product with mrp 15990. i made complaint immediately within 15 mins both telephonically and throug email and i was given order no. 509746. i was assured that product will get reverse picked up within 24 to 48 hrs ( i have telephonic communication recorded) then new product within next 5 to 7 working days maximun. then after repeated emails ( more than 20) and calling customer care of indiatimes shooping more than 12 times ( all records available) they have not replaced or arranged for reverse pick up. i even cancelled my order and asked them for refund ( as i purchased new product from different store) but still after one month the response from customer support of indiatimes shopping is deaf. they have cheated me and made a serious damage to the trust of online shopping. i have all the records with fake assurance. when they delivered the product within 5 days of order still they are struggling to arrange reverse pickup after one month of wrong delivery. and my money is still struck after more than one months. Was this information helpful? | |||
 4 Comments | |||
Comments
Dear Mr. Prashant,
Greetings from Indiatimes Shopping.
We are extremely sorry for this unfortunate error. We have taken a note of this complaint and we promise to get back to you with a suitable resolution very soon.
Thanks,
Indiatimes Shopping
Greetings from Indiatimes Shopping.
We are extremely sorry for this unfortunate error. We have taken a note of this complaint and we promise to get back to you with a suitable resolution very soon.
Thanks,
Indiatimes Shopping
Hi Prashant,
is your you problem sorted by thee people? or you are still in limbo?
is your you problem sorted by thee people? or you are still in limbo?
Dear Mr. Prashant,
As per our records this issue has been closed and we apologise once again for the inconvenience faced. We look forward to have another chance of serving you in future.
Thanks,
Indiatimes Shopping
As per our records this issue has been closed and we apologise once again for the inconvenience faced. We look forward to have another chance of serving you in future.
Thanks,
Indiatimes Shopping
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Indiatimes Shopping — wrong product delivered
Sir,I have purchased a a hand blender fron india time shopping .But when i received it i was surpried that i item that was shown in website was not in packet. It was just a baby toy.And when i contact then they send it was by mistake. We courier the pack and send to mumbai by ondot courier airbilll no:[protected].I have submit then the details on 3rd sep and they assured me the product will deliver in 10 days. now today i talk to them they told me that the item is not received by them. As the ondot courier showed delivered status.Everytime when i call indiatimes they give us new excuse