[Resolved]  Indiatimes / Texnis - Black Berry Strom 9500 — Cheated

Dear Concern

this is in reference to the below mentioned mail. yesterday (18th January 2010) my mobile was sent to Texnix for repair and today i got a call from Mr.Kishore Mulani stating that my mobile cannot be rapired under warranty as they have found moisture on to the pannel. i would like to bring to your kind notice that my mobile was send for repair on 3/12/2009 for the first time when i found that the same problem is there and the same was communicated to indiatimes on mail i got assurity from indiatimes that they will get the product repalced my mobile was sent back to the dealer on 21/12/2009. it was a surprise to me that mobile was not replaced and the same defective mobile was send back to me on 06/01/2010 stating that it has been repaired. i just want to ask management of Indiatimes times if they cannot stay by their commitment why do they assure anyone of replacement. stop making fool of others. it is nothing but you have been cheating people and playing around with the money From 3/12/2009 till date the entire management of indiatimes have been playing in words do not worry i will take my matter to press now. Everytime i was told that there might be problems of Alignment and it will be reactified very soon but today i was told that they have found water on the pannel i would like to state one thing that nobody is so fool that they will put their mobile on water.

Ajay Raturi

CC: - Copy of mail been forwarder to Indian Consumer Complaint forum
Copy of mail been forwarder to Indian Express


[protected][protected][protected][protected]
Subject: FW: Replacement Request
Date: Thu, 14 Jan 2010 12:12:49 +0530
From: [protected]@indiatimes.co.in
To: [protected]@hotmail.com
CC: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in



Dear Mr. Raturi,





Order Number:[protected]



Order Date: 5th August 2009



Product: Blackberry Storm 9500 GSM Mobile Phone

Value: RS23589/



Merchant: Teknix



Warranty : 12 Months Seller warranty



Complaint received on 17/12/2009 regarding the non-functioning of product and accordingly we have forwarded the request to concerned department for replacement. Please note while inspecting the product it was found that the product doesn’t have any manufacturing defect and the minor issue could be repaired hence the same was done and working phone was returned to you.



Further please note that as per your tele conversation with our merchant Mr.Kishore Mulani, some resetting is required to be done on your phone which he is willing to do. Kindly let us know the convenient timing so that we may arrange the pickup of the phone for required adjustment.



Regards,



Indiatimes Shopping.





[protected][protected][protected][protected]


From: [protected]@hotmail.com
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
CC: [protected]@indiatimes.co.in
Subject: FW: Replacement Request
Date: Thu, 14 Jan 2010 06:03:50 +0000



Copy of mail been forwarder to Indian Consumer Complaint forum


Respected Sir,

it is surprising for me that nobody from indiatimes is bothered to take this complaint seriously and till date i did not get my money back. would require your interferance in this matter.

Regards


Ajay Raturi
[protected]


[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
CC: [protected]@indiatimes.co.in
Subject: FW: Replacement Request
Date: Tue, 12 Jan 2010 18:45:33 +0000


Dear Concern

today 13th January 2010 at 4:55PM i have been contacted by Mr. Kishore, Owner of Teknix, he told me that he cannot get the product (Blackberry 9500 Strom) replaced but he can get my product (Blackberry 9500 Strom) repaired. after consultation with my lawyer he has simply denied the proposal for repair, as per commitment done by indiatimes in their mail they have assured me that they will go for replacement of the product. Kindly refund my money. please ensure that this is done on urgent basis. if money not being refunded will have to excilate this mail to some other channel.

CC: Indian Consumer Complaint forum

regards


Ajay Raturi
[protected]


[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: [protected]@indiatimes.co.in
CC: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
Subject: RE: Replacement Request
Date: Tue, 12 Jan 2010 07:43:09 +0000

Dear Concern

As per my complaint no 90517. i was given an assurity that my product will be replaced my product i am finding it hard to understand that why again the same defective piece have been send back to me. it seems you are forcing me to go to consumer forum to file a case and then get all my rights. do something or be ready to face problems. Kindly refund me my money, i want my money back now without fail.

this is for your information that i have forwarded one copy to Indian Consumer Complaint forum. take this mail as final notice. if not been replaced in another 24 hrs will take the matter to press.

Ajay Raturi
[protected]




[protected][protected][protected][protected]


From: [protected]@indiatimes.co.in
To: [protected]@hotmail.com
Date: Tue, 22 Dec 2009 18:13:27 +0530
Subject: Replacement Request

We thank you for contacting Indiatimes Shopping.



With reference to your mail dated 19.12.09 for order no[protected],we would like to inform you that we have forward your request to our concerned department for product replacement. So kindly allow us 10 working days so we can able to revert you with better solution.We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.





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