Indiatodaybookclub — NON RECEIPT OFJUICER

REF NO-RE09000720
I regretted enough to inform you the following facts.
I had sent Rs.399/- towards JUICER in th month of January-2009 vide cheque No-000080 (SBI MULTICITY CHEQUE). The said cheque was cleared on 21-04-09 and the amount was debited from my SBI account. Till 29th April I didn’t receive the said Juicer.
On 29th April-09, I lodged one complaint for non receipt of the item to ITBC
In reply to this, I was asked to send the scan copy of the cheque. Again I expressed my inability to send the scan copy of the cheque as I had already sent the cheque and it is cleared. This matter I replied ITBC in the return mail.
On 6th May I tried to contact ITBC over telephone no.[protected].But it was not responded. So I again lodged the same complaint through email.
On 11th May ITBC have replied me that the said item is out of stock and asked me to provide my bank details so that the said amount can be refunded to that account.
I sent my account details on 11th May through return mail.
On 12th May ITBC again informed me to send the scan copy of my Bank account, which was not clear to me and Immediately I replied the same to ITBC. Further I requested ITBC to clarify in this matter at the earliest.
On 14th May I again sent one reminder in this regard to ITBC. But till date there is no response at their end.
From the above said facts it seems ITBC is not at all interested to solve my problem rather they are more concerned to maintain some official formalities. This type of attitude is not at all expected from a institution like their stature. Hope you will take action in this matter at the earliest possible;
After that I have made several correspondences regarding this matter, but every time they are asking 10/20 days time to refund the same .I don't know when their 20 days will come.