[Resolved] Indusind Bank — Credit Card Fraud
I raised concern with Indusind bank as per trailing email and through phonebanking with respect to fraudulent transaction o[censored]SD 241 dollar (Rs Rs 14,703) being done in favour of Entropay, London on 19th June 2013 for /- at 13.02 Pm.
Thereafter, I have been trying to reach your Dispute Resolution Team for last one month, but unfortunately, your Service /Phonebanking Team never connected me with Dispute Resolution Team. I never received call back from Dispute Resolution Team with respect to fraudulent transaction done with my card. This is my worst experience with any private bank ever.
One day i received email that I am supposed to pay for fraudulent transaction.
Concern :- You have made conclusion as per attached document suo-moto without
involving me in investigation which is not acceptable to me. I should be provided following details :-
a. What is the nature of fraudulent transaction, whether purchase of goods, purchase of sevices, payment of bills etc.
b. Where has transaction happened? Since transaction is denominated in USD and its in favour of Entropay London, it has taken outside India which can be easily validated from IP Address of computer from which transaction has taken place. I can prove that I was physically present in my office and was imparting training in the presence of senior leadership i.e Directors or Vice President at the time transaction happened. I have not been involved in proving my point of view and innocence.
c. If transaction is for purchase of goods/services, have you got address from Merchant where goods/servces have been delivered.
Indusind bank is a fraud
Complaint marked as Resolved 2018-05-15 00:39:58
Verified SupportIndusInd Bank Customer Care's response Apr 13, 2018
We sincerely regret for the inconvenience caused. Would request you to please share your contact details with us so that somebody from our team can call you at the earliest and assist you with your concern.
Team Indusind Bank.
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