[Resolved] Indusind Bank — Credit Card Fraud

 
13 Reviews
Delhi, India
 mchathly
I raised concern with Indusind bank as per trailing email and through phonebanking with respect to fraudulent transaction o[censored]SD 241 dollar (Rs Rs 14,703) being done in favour of Entropay, London on 19th June 2013 for /- at 13.02 Pm.

Thereafter, I have been trying to reach your Dispute Resolution Team for last one month, but unfortunately, your Service /Phonebanking Team never connected me with Dispute Resolution Team. I never received call back from Dispute Resolution Team with respect to fraudulent transaction done with my card. This is my worst experience with any private bank ever.

One day i received email that I am supposed to pay for fraudulent transaction.

Concern :- You have made conclusion as per attached document suo-moto without
involving me in investigation which is not acceptable to me. I should be provided following details :-

a. What is the nature of fraudulent transaction, whether purchase of goods, purchase of sevices, payment of bills etc.

b. Where has transaction happened? Since transaction is denominated in USD and its in favour of Entropay London, it has taken outside India which can be easily validated from IP Address of computer from which transaction has taken place. I can prove that I was physically present in my office and was imparting training in the presence of senior leadership i.e Directors or Vice President at the time transaction happened. I have not been involved in proving my point of view and innocence.

c. If transaction is for purchase of goods/services, have you got address from Merchant where goods/servces have been delivered.

Indusind bank is a fraud
Complaint marked as Resolved May 15, 2018
Verified Support
IndusInd Bank Customer Care's response, Apr 13, 2018
Dear Customer,

We sincerely regret for the inconvenience caused. Would request you to please share your contact details with us so that somebody from our team can call you at the earliest and assist you with your concern. 

Thanks,
Team Indusind Bank.
Complaint comments  12 Comments     Updated: Share0Tweet0

Comments

Indus Ind Bank is embarrasing me further by issuing a duplicate credit card without my request/confirmation. Stay away from Indusind Bank
I tried to call indusind customer care and they never connected me with dispute resolution team which means that its a fraud bank
Still there is no neither response from Nodal officer of Bank and Indusind Bank is charging interest.
Can anyone suggest me what shd i do
Hi,
Sorry for the inconvenience caused...
Now a days Indusind bank was facing these type of complaints and its better to mail them directly by attaching your credit card statement.
Thank q,
Krishna
I have sent several communication to Nodal officer also, but they are not responding. Rather they are harassing me further by debiting interest at 3.83 per cent per month for delay in payment. Indusind bank is not customer centric.
Further, I had informed Indusind immediately within 5 minutes of becoming aware of transaction and asked them not to release payment to Merchant as this is fraudulent transaction. Indusind bank released payment to merchant and is now claiming this amount from me. Tell me what is my fault? I have taken all possible precautionary steps that any normal person can take. Further, debiting my account with interest at 3.83 per cent per month for delay in payment means further harassment to me
To which mail id u have forwarded???
Have you blocked the card or not? Bcoz once i[censored] block the card u may not be able to use communicate with them even i[censored] communicate they wont respond to u properly. First let me know whether u are still holding the card i mean is it in activated mode or not??
Card has been blocked and i am trying to get in touch through my dispute reference no
IndusInd credit card team not responding. Team behaving like British East india company. They know only to debit/recover their required/ordered amount not bother about customer satisfaction and situations.
In the entire period of IndusInd credit card use, I delayed minimum payment only two times, in which first was my mistake but for the second time I issued CHQ on time and that CHQ misplaced by IndusInd Bank only. After that I got call from IndusInd CC executive, she said please pay your minimum atleast to avoid late charges. I informed her about issued chq and cleared complete scenario and requested if not recevied I will do NEFT and said please update the same and please avoid late charges. she updated my payment or not I don't know but I penalized late fee and now IndusInd credit card team not responding.
very worst services.
Indus bank representative told me there is no charges to pay for Joining fee on credit card that we will manage and after reciving the card now the person has disappeared no call nothing and now bank is charging me the Joining fee for this and giving the Interest on the same and although I was not interest in this card then why I should pay this Charges I have not used this card why I should pay this charges. I look this bank as fraud bank.

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    Indusind Bank - Credit Card Fraud