Ing Vysya Bank — HOME LOAN MALPRACTICE

Address:

Gautam Buddha Nagar, Uttar Pradesh

I am extremely dejected over the banking practice adopted by Ing Vysya Bank, Ltd. I took a home loan from the bank in Nov 2008 and requested for foreclosure of loan in 28th July 2010. The bank told in writing that they will only accept and take action on foreclosure between 13th to 24th of every month which is no where mentioned in there agreement. The EMI date is 8th of every month. Although I was ready to pay the entire balance amount with foreclosure charges, I applied for foreclosure on 14th July 2010 but the intentionally delayed the process to fetch more money from in term of interest which is roughly Rs. 20,000/- per month. They foreclosed the loan account on 12th Aug 2010 and charged the interest from 15th July to 18th August 2010 deliberately. Their Karol Bagh branch shown their helplessness in this matter and everything is dealt from their Bangalore office. Again I surrendered the insurance policy of home loan on 28th Aug 2010 for refund. The total amount charged was Rs. 90000/- for 15 years. The insurance policy was also issued by the bank and they charged the complete amount and merged in my home loan amount. Now they are saying that only 35% of insurance value will be refunded. I surrendered the insurance policy after 21 months but they have charged the interest for 15 years. They are silent about it. Now it is more then 12 days I am still awaiting for the refund. I appeal to the banking ombudsman to consider my complain and to justice with me by refunding excess interest charged for fore closure and refund of justified amount of insurance surrender value. My home loan account number is HL[protected]


Dabinder Singh