[Resolved]  Ing Vysya Life Insurance — No Proper response

Hi All,

I have taken a Life insurance policy No. 01650989 on Sep 2009. Firstly they delayed to deliver the policy and later i got it delivered from different courier company. And i have signed the ECS facility form to deduct the amount every month. Even i have sufficient fund in my account then also they have not deducted the amount through the electroniuc clearance instead of that they have sent a letter stating that i havent paid the EMI then i called their customer care regarding this issue they told they will call me on the next day i didnt recieve any call so i called again they gave me some email to [protected]@ingvysya.com and [protected]@ingvysya.com i sent a mail regarding this issue on 23rd Dec'09 but i got one revert on 29th Dec'09 stating its been forwarded to Complaint cell once we get a revert we will intimate you i got frustrated by this type of reply and i clearly told them i dont want the Policy just cancel it and refund my money, i called customer care and i spoke to haritha compaint division manager and she replied on 07th Jan'10 stating its resolved and refund is not possible and they thanked me for banking with them.........please customers think twice before paying money to ING Vysya Life Insurance company because as a customer i can tell they dont provide the cusomer serice properly. And they dont reply you guys when you send any mails at last they will come to decision without consulting the customers.

Regards,
Bharath Kumar K P
[protected]