[Resolved]  Intel — WRONG REPLACEMENT

Address:

Hyderabad, Andhra Pradesh

ISSUE :
AS A REPLACEMENT , FIRST TIME THEY SENT ME A BOARD WHICH DOES NOT BELONG TO ME. AFTER SPEAKING TO INTEL CUSTOMER SERVICE (ICS) FOR ABOUT THIRTY MINUTES, I WAS SENT ANOTHER BOARD BUT INCOMPLETE WITHOUT ANY PARTS. I RESENT IT BACK . AGAIN MADE FEW CALLS. THEN I WAS SENT ANOTHER BOARD AFTER 5 DAYS AND THAT BOARD DID NOT FUNCTION. TILL DATE I WAS SENT A BOARD... THERE IS NO SOLUTION FROM INTEL'S END.
PERSON'S RESPONSIBLE :

INTEL:
1. J PRABHU
2. GURU

DIGICARE(COLLECTING AGENT AT HYDERABAD)
1. NAVEEN.

FIFTH MAIL
Intel Customer Support

Thank you for contacting Intel Customer Support. We have received your email and will respond to your inquiry as soon as possible.

This is an automated acknowledgement. Please do not reply to this email.

For more information on Intel products, services, or company information, visit our technical support web site or our corporate web site.

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FOURTH MAIL
Hi.
The issue related with the phone number has already been discussed with Intel Customer Care yesterday. I have updated the phone number too. Anyways since I understand there is a communication lag between your departments, I am providing you with a list of phone numbers below. You can try to any one of the number to reach me.And i would like to remind you that I am better known by my middle Name Mahesh than Gopal.

The phone numbers are as below :
A.[protected]
B. +91 [protected]
C. +91 [protected]
D. +91 [protected]

I am awaiting an early call from your side as it has been more than 20 days since I gave my motherboard for replacement.


Regards,
Mahesh NG.


THIRD MAIL
Case: [protected]
Product: DX58SO Intel Desktop Board
Markings: BTSO0520037Z AA E[protected]
Fault Description: No Display

Hello Gopal,

Thank you, for contacting Intel Customer Support.

I understand that you are experiencing a “No Display"issue with your Motherboard . I realize the importance of the issue.

I will surely help you in resolving this issue.

Gopal, we tried to reach you today on [protected]. The call was answered by a different person and she told this is Narayan Rao's number. Since your Mobile is registered with do not call registery we could not call up to your Mobile. Please provide us an alternate contact number to discuss about this issue.

Please feel free to call us or email to us should you need further assistance.
Telephone:[protected]
E-mail: [protected]@mailbox.intel.com
We are available from Monday through Friday 10:00 A.M. - 7:00 P.M.
We will be assisting you in the best possible way we could.

Intel Support and Service team also has information available to you online at the following Web site:
http://support.intel.com

This site has general and technical information about product features, and upgrades.
Thank you for using Intel products and services.

Have a nice day!


SECOND MAIL
Date : 2011-Dec-09

Dear Customer,

Thank you for your interest in Intel products. This notification is to inform you of the status of your order.

Order Number: [protected]
Order Date: 2011-Dec-09

Products Intel is sending to you:
(Note:Product information is conditional based on substitute part availability. Actual part(s) may differ.)

Row No : 1
Part No : E[protected]
Product : BD, MB DX58SO (SMACKOVER)


FIRST MAIL
Date : 2011-Nov-28

Dear Customer,

This is a Standard Warranty Replacement (SWR) notification.

Please follow these instructions for prompt receipt and processing of your order:

Order Number: [protected]
Order Date : 2011-Nov-28
(Please note that your order will expire in 60 days from the date the order was placed.)

Products Intel is sending to you:
(Note:Product information is conditional based on substitute part availability.Actual part(s) may differ.)

Row No : 1
Part No : E[protected]
Product : BD, MB DX58SO (SMACKOVER)

Products you are returning to Intel:

Row No : 1
Part No : E[protected]
Product : BD, MB DX58SO (SMACKOVER)
FPO : N/A ATPO/Serial No : USSO005002KJ