[Resolved]  Intex Ismart Mobile — Faulty mobile and applications missing

Address:West Delhi, Delhi

Hi Sir,

As I have bought a mobile phone (intex Ismart) from a dwarka phone dealer. I found it faulty after using it because, it wasnt working properly and ask to get it returned. And it was exchanged by the shopkeeper but again the same problem with the mobile phone and I observed this phone is full of bugs and missing applications which shopkeeper has told me for selling this phone. After I visited the service center, the faulty speaker was repaired but there were no answers of my questions and the service center guy replied saying I have to go for training of this mobile, after that the guy will respond me. And the service center guy told me to raise a query on their customer care mentioning the details of the problems.

I have asked the below questions but no satisfactory answers and resolve of the mobile issues.

I have raised questions to intex people about different features which seller discussed with me and not available in the handset are as follows.

(1) GTALK (2) YAHOO CHAT (3) Battery Backup

Intex people reply:- you can download it from sites (from internet). we don’t have the link..u need to install java compatible link/application.

I asked other question about mobile lock functionality.

Question: How can I unlock the phone on receiving the call or call waiting if mobile is on Lock mode? Intex Answer:–you need to keypad unlock permanently i[censored] want to use the other option during call. –this is design..and same is available with other brand also.

Question: Swapping FM channels through headphone is not working Intex Answer— this feature doesn’t supported by the handset.

Problems in the phone.

Application missing: GTALK, YAHOO CHAT

Battery Backup: 3-4 hours

FM Swapping through headphone: Not availble

Problem if phone is locked: Cant see phone book if call on hold and while talking (if phone is locked)

Speakers Problem: Very bad quality speakers(I have changed my phone once after that another phones speaker stooped working accidentally successfully replaced by the service center but still the very bad quality speakers- Even the service center guy admitted the speaker problem)

Hanging problem: This handset hangs if you are listening music on headphone and remove it.

GPRS: The phone modem is very slow, it takes 10mins to load google.com

At the last, the customer care is very ridiculous, and no body is there to answer your queries.

Please raise a complaint against this case and resolve the issue which I am facing with intex.

Thanks & Regards
Sandeep Rawat
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


the mobile is really fuddu...really A FUDDU GANDU MOBILE
Dear sir,
There are a big proublem in our Network, So i send you details, Plz kindly sovle this proublems, in this proublem customer are not purchase our sim and vouchears.For details plz find attachedment:-

Nayak Communication
Cinema chowk, Rosera
Dhiraj Kumar Nayak

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