[Resolved]  Intex Mobile — Poor Service and Cheating

Address:

Gandhinagar, Gujarat

Hello All,

This is Dr. Ghanshyam Vaghasiya from Gandhinagar, Gujrat.

I was looking for a dual sim mobile to separate personal and professional life.

Therefore, I purchased Intex QT 2020 Mobile online via “eBaY” - Item No.[protected] on 24/06/2010. It works for me around 15 days and started creating problems.

Due to some reasons (unavailability of service center in Gandhinagar) I could not reach to Intex Care. Finally, I got the address and went to submit this mobile at “Caare Communication”, Gurukul Road, Ahmedabad in month of August, 2010. (This center is more than 25 km far away from my city and I have to travel all the time by personal auto)

An Intex care personnel has kept this mobile for one week and after one week, he asked me to collect it. I collected without seeing there and after returning, I shocked to see the mobile in same condition.

Once again, I called Intex Care (“Caare Communication”, Gurukul Road, Ahmedabad). They asked me to submit the phone once again for repairing. I resubmit it on 8th September, 2010.

After that, I wrote a mail to Intex on 8th September, 2010. [Ticket#[protected]]. I am following up since that day. Yesterday (02/10/2010), I visited Intex care (“Caare Communication”, Gurukul Road, Ahmedabad), he said that he has sent the mobile to company for replacement and company does not have enough stock to replace.

From 24/06/2010 to 03/10/2010, I have spent lot of time and money and yet I do not have my mobile with me and no one from company is answering well to my 3 to 4 follow up mails.

Finally, I have to purchase another mobile (Dual Sim)

I have spent more than cost of that mobile to get the same.

Now one more entry is there. Personnel called Mr. Jagdishbhai (Head of Intex – Gujrat) came into picture since last three days. He is not receiving any call.


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