[Resolved]  Intex Service Center, Laxmi Nagar — NOT GETTING PROPER RESPONSE

Address:

East Delhi, Delhi

I HAD GIVEN MY TV TUNER CARD OF INTEX BRAND TO THEIR SERVICE CENTER AT EAST DELHI, LAXMI NAGAR ON 12TH JULY,10 TO SOLVE ITS PROBLEM THAT WAS IN UNDER WARRANTY PERIOD. HE CALLED ME TO COLLECT MY TV TUNER CARD AFTER 3 TO 4 DAYS. WHEN I SEND A BOY TO COLLECT THE CARD AFTER FIVE DAYS, HE HAS AN EXCUSE THAT TILL NOW THE CARD HAS NOT RECEIVED FROM THEIR HEAD OFFICE AT OKHLA. AGAIN NEXT DAY, I RING THE SERVICE CENTER TO KNOW THE STATUS OF THE TV TUNER CARD, HE HAS AGAIN AN EXCUSE THAT THERE IS NO STOCK IN THEIR HEAD OFFICE. NEXT DAY AGAIN I CALLED HIM, HE HAS AGAIN AN EXCUSE. THEN I CALLED THEIR CUSTOMER CARE, THEY HAVE NOT A SATISFACTORY ANSWER THAT WHY THIS KIND OF PROBLEM IS HAPPENING. NEXT DAY AGAIN I CALLED TO SERVICE CENTER, HE HAS GIVEN US OTHER CARD TO USE BUT IT WAS ALSO NOT WORKING. NEXT DAY AGAIN CALLED HIM, HIS REPLY WAS THAT A BAG OF STOCK OF TV TUNER CARD HAS BEEN COURIERED BY THEIR HEAD OFFICE TO HIS SERVICE CENTER AND I CAN COLLECT IT. THEN NEXT DAY BEFORE GOING TO THEIR SERVICE CENTER, I WANTED TO CONFIRM ABOUT THE COURIER, HE TOLD US THAT NOW THE COURIER BOY HAS NOT COME, SO WHENEVER THE STOCK WILL COME AT THEIR CENTER HE WILL CALL ME. BUT TILL DATE THERE IS NO ANY CALL WE HAVE RECEIVED. I THINK THIS SERVICE CENTER IS FROUD. PLEASE IF ANYBODY HAVE ANY INTEX PRODUCT THAT HAS TO BE REPAIRED OR CHECK, DIRECTLY GIVE THEIR OFFICE AT OKHLA.