[Resolved] Jagan Enterprises — gas delivery | |||
Jagan Enterprises Indian Oil Corporation Ltd. New Delhi Sub: Complaint against my Gas Agency: M/s Jagan Enterprises Ref: Consumer No. J-32278, Agency Name: M/s Jagan Enterprises, 36/1181, DDA Flat Madangir, New Delhi-110062 Dear Sir, This is in reference to the above, I Shabad P Punia is the consumer of above Gas Connection at present residing at ITBP Camp, Tigri New Delhi-110062 and my Gas Agency is M/s Jagan Enterprises, 36/1181, DDA Flat Madangir, New Delhi-110062. I would like to inform about the kind of problems that my Gas Agency is playing with their customers as below: 1. I have booked my cylinder to be refilled on date 05/04/2010 and today it is 21/04/2010, but I did not get my cylinder refilled. At the time of booking the concern person told me that my cylinder will be delivered with in 4-5 days. It did not happen. I tried to call a many time for long hours through telephone no.[protected] and 29964716, but most of the time it was not connected and even if it was, nobody picked up the call. As I am working, I took one day leave from my office specially for this issue and personally went to my Agency on 15/04/2010 and complaint about the matter and the concern person there told me that the cylinder will be delivered on the same day i.e. on 15/04/2010 by the evening. Now, it is 21/04/2010, I did not receive my cylinder. 2. The Agency is supplying the cylinder with broken seal and if it is sealed, the actual gas weight i.e. 14 kg excluding cylinder weight, they are not giving. Whenever we complaint the matter they changes the cylinder only. But every time it is happening. 3. As per my knowledge, booking of cylinder to be refilled is a kind of service that has to be provided by the every Gas Agency, because at present day everyone is busy in their office and nobody has sufficient time to personally go to the Gas Agency and book the cylinder. But my Gas Agency, I think they don’t prefer to respond their telephone call. If we will call continuously for whole day then either the call will not connect or they will not respond to the call. To check this issue, I personally tried to call at the office of my Gas Agency when there was no phone was busy but that time also my phone was not connected, which seems like they are avoiding to provide the actual service to their customers. I would like to request you that I am not only the customer who is facing such kind of problem, but almost customers may be facing such problems and nobody has time to complaint. I hope that the proper actions to be taken to solve the above issues and the customers will not face such kind of mentally and physically harassment. Thanking you, Sincerely yours Shabad P Punia [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
6 Comments | |||
Comments
jagan enterprises — Non dever Gas.
My consumer No.20455 booking No.11744 on dated 27.10.2009 I have not recev Gas on teel date on 5.10 PM.jagan enterprises — Non recv gas
My consumer No.20455 I had book a gas on dated 27.10.09 booking No.11744 on dated 27.10.2009 at 10.15 AM butI have not recev Gas on teel date 02.11.2009 at 11.30 AM.jagan enterprises — phone busy
Dear Sir/ Madam,This is regarding my consumer no. J-10823(Indane gas),unable to book last 15 days as the phone is continuously busyHow can teh phone be busy all througout and wnenever it rings no one picksup.It seems this is intentionally done.
please suggest how can we do teh booking??
Deepannita
[protected]
Dear Sir/ Madam,
This is regarding my consumer no. 35429(Indane gas), unable to book last 15 days as the phone is continuously busyHow can teh phone be busy all througout and wnenever it rings no one picksup.It seems this is intentionally done.
please suggest how can we do teh booking
This is regarding my consumer no. 35429(Indane gas), unable to book last 15 days as the phone is continuously busyHow can teh phone be busy all througout and wnenever it rings no one picksup.It seems this is intentionally done.
please suggest how can we do teh booking
jagan enterprises — gas cylinder leakage
Gas cylinder Leakage,Dear Sir,
Due to faulty regulator there has been gas leakage at my home for the past two days. I have registered a verbal complaint at the Jagan Enterprises 36/1181 DDA FLATS MANDANGIR, NEW DELHI. When asked what i have to do about gas leakage at my home, he acted as if it is not his head ache without even considering this as a serious situation. Please look in to this matter as soon as possible since we are not able to cook anything for the fear of any sort of accident.