[Resolved]  Jawed Habib Total Hair Therapy — offer of total hair therapy free refill partially fulfilled

Address:

West Delhi, Delhi

Sir,
During may 2011, I watched a T.V show on Total hair therapy costing Rs. 2490 + Rs. 100 as courier charges hosted by Saumya alongwith Javed Habib. They offered free refill facility to first 100 people of total hair therapy for a year after every three months maximum of 4 times only for a year. They never disclosed on the TV show or on the Box containing hair therapy articles viz. Oil, Spa, Shampoo, Conditioner & Serum, which i purchased from them that free refill pack will only consist of only Shampoo & Conditioner. On the completion of first 3 months when I requisitioned my entitlement of first free refill facility of total hair therapy after depositing Rs. 298/- in the Axis Bank as desired, I was shocked to find the parcel containing only Shampoo & Conditioner. When I talked to their people on customer care, they said only these two things will be delivered free for a year. I told them most material things missing are Oil, Spa & serum & without these the purpose of total hair therapy is defeated and from where I can get these from. They replied for these, you will have to place an fresh order for total hair therapy costing Rs. 3990/-. Sir, when I told them what is the benefit of giving me your only free shampoo & conditioner because on placing fresh order of total hair therapy, these things will be doubled and on the other you say that your products are expired after 3 months . Sir, I felt cheated & frustrated. They have no answer and tossing my phone call to their one executive or the other and finanlly they have disconnected my phone call unilaterally. I think they are not transparent and of international standard as they claim.


Anil Sharma
Regd. No.[protected]
Mobile: [protected]