[Resolved]  Jet airlines — lost baggage

Address:

Lucknow, Uttar Pradesh

Dear Sir,

I am Jet Privilage member of Jet Airlines (no[protected]. Instead of getting any privilege treatment from the Airlines for my regular travels and commitment, this day I am getting lot of trouble and harassment due to irresponsible behavior of Jet Staff as under:

• On 10 Dec 2011 I travelled from Mumbai to Lucknow via Jet Airways flights. First I travelled through flight 9W7109 from Mumbai to Indore and then vide flight no 9W 2513 from Indore to Lucknow.
• I had one VIP Travel Bag strolly type of Red color with me, which I checked in at Mumbai Airport. I was told that the bag shall be shifted from first flight to other in Indore by Jet people only and I need not take back the same and re-check in. I relied on the assurance of booking staff and checked in the bag.
• The bag was having – (a) Around 6 Shirts (b) Two trousers and two jeans (c) One sports shoes (d) One set of leather chappals (e) Toiletries in a very costly bag (f) Two brand new jackets purchased just two days back from Mumbai (g) One parker pen set and (h) few undergarments and socks. It was also having my Blackberry mobile charger, my apple I pod and few books and CDs.
• At Indore Airport I found the ground systems very lousy and careless. All the ground Jet airways staffs were looking very un-trained and lazy. I repeatedly asked the booking ladies again and again, if I need to check that my baggage was transferred to appropriate sector craft or not. But the staff at Indore appeared very confident and told that there is no chance of any mistake and I sould not worry.
• When I de-planed at Lucknow, after a waiting time of half an hour when my luggage was not available, it was told to me that the baggage appears to be lost and I need to lodge complaint for the same, which I did immediately.
• My compliant number is LKO 9W 10858. My carry bag tag number was S2975752 which was detached and taken away from my boarding pass.
• Since then I have called your call center number four times.[protected] but found no satisfactory replies. They appear to be quite sure that my bag is finally lost.
• I am still confident that the bag is misplaced somewhere by your un-trained ground staffs of Indore.

Request you to mark the matter to some responsible person who can look into the matter and sort out at the earliest. People are advising me to go for legal recourse and consumer complaint mode but I value my old association with you and being more interested in getting my bag, I am putting up the matter for speedy and meaningful action.

However if I don’t get proper response I shall not mind going for legal recourse.

Regards

Saurabh Srivastava
Associate General Manager
Finance
Bayer Cropscience Ltd
Lucknow
[protected]
saurabh.[protected]@bayer.com