[Resolved]  Jet Airways - 9w252 — Refused to check in & Rash Speech

Dear Sir,

My brother along with our friend from Colombo were refused to check in by the staffs in the check-in counter at Chennai Airport,

They booked their ticket in Jet Airways - 9W252, from Chennai to Colombo which is expected to departure by 1215 on 12.08.09, Ticket reference number: ETKT[protected] &[protected],

Our car broke down while coming to the Airport, and somehow with great difficulty we managed to report the counter by 10.50 pm,

Even the computer is in ON condition and the person is in a position to give them the boarding pass, she stopped him from giving the boarding pass and even though she is empowered to act she refused them the boarding pass.

Her Speech is equivalent to a lady brought up in the Slums which was amazed to see. And moreover such a responsible person behaving to the customer in this fashion is ridiculous in an airline industry, never expected.

I trusted the brand name, Jet Airways and asked to book the ticket but I never ever expected this kind of behavior from a responsible person. I asked my management not to book any tickets in Jet Airline forever suppose to go to Europe but asked to cancel and book in Lufthansa, the best service I have ever seen.

My friend from Colombo, my brother all were stranded in the mid night hours in the Chennai Airport.

If you don’t know to teach your staffs how to behave and support the customer, please don’t fly abroad and spoil the name of the country, as we are ashamed in front of my Colombo friend.

I would have suspended her because of her cruel behavior to the customer.

If anyone from the Jet airways sees this mail, ACT to It.

This is for your kind information.

Thanking you

A.R Ashraf Meeran