Lufthansa Customer Care
Lufthansa
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Lufthansa Customer Care

Lufthansa

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12th Floor, DLF Building No. 10, Tower B
Delhi
New Delhi District
Delhi
India - 122002

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+91 12 4422 3808  

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Mumbai

Phone : 1-800-1025838

Fax : +91 12 4398 4116


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Lufthansa Complaints & Reviews

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Lufthansa — loss of baggage at john f kennedy airport/terminal file ref : jfkca40129/03mar19/2032gmt - miss shabnam shaikh

 sheelashaikh1965 on Mar 8, 2019
Dear sir,

Sub : flight date ca890/03mar/ca981/03mar
Ticket no. :[protected]
Tag no. : ca299717 / ca299716
Passenger name : ms shabnam shaikh

Flight from : mumbai - air china - ca890 : 2:35 hrs mumbai

Final destination of passenger : 201, water street, mobile alabama
Vessel : carnival fantasy
Emergency no. : steiner : [email protected]
+44 (O[protected]


The passenger miss shabnam shaikh did not get her baggage at john kennedy airport as per reference provided above.
Complaint comments  Read comments Complaint category Airlines

Lufthansa — pathetic and awful experience

 Soyuz Kumar on Dec 23, 2018
Attached herewith is the ticket booked online and we had reached bangalore safe. During our return we both were denied boarding the flight lh755 from bangalore to frankfurt due to schengen visa not stamped, but my final destination is newark (Ewr) and we were just transiting via munich for a connecting flight. We were forced to rebook the tickets with a price difference of inr 51200.00 per person or portray ourselves as “no show” the customer care at the boarding center were not ready to do the cancellation from their end. Why should i be rebooking the tickets when i am holding confirmed booking...
Complaint comments  Read comments Complaint category Airlines

Lufthansa — one of your cabin crew is completely awful

 R Ot on Dec 21, 2018
Hello you have one of your cabin crew is rude black mailing sexual he is a someone who wants to use others sexually and pay them money and he is planing to take couple of days off from his job to go to another country to go and do his sexual activities with someone who just told me his story he is really unbelievable with his previous job he did the same thing and was very rude on the flight with the passengers using his phone on the plane from the toilet, I have done my investigation about him this guy needs to be fired he got hired with your airline few months ago Spanish guy based in Berlin and...
Complaint comments  Read comments Complaint category Airlines

Lufthansa — flight booking

 rohiniathavale on Aug 31, 2018
Submitted complaint on aug 28 ab my flight bookinh which is not answered yet

my complaint was
Booked ticket pune chicago today on airline website withbooking code
Sqbalg
My pune chicago booking is correct but chicago to pune ticket i choosed was chicago to frankfurt and frankfurt to pune.
But as i proceed further and booked finally i found my ticket via toranto which i never opted.
Problem with booking is u can not confirm bookin details at final stage.
So pl help me out to change my invound flight
My mobile no is +91 [protected] and...
Complaint comments  Read comments Complaint category Airlines

Lufthansa — my booking pune to chicago

 rohiniathavale on Aug 28, 2018
Booked ticket pune chicago today on airline website withbooking code
Sqbalg
My pune chicago booking is correct but chicago to pune ticket i choosed was chicago to frankfurt and frankfurt to pune.
But as i proceed further and booked finally i found my ticket via toranto which i never opted.
Problem with booking is u can not confirm bookin details at final stage.
So pl help me out to change my invound flight
My mobile no is +91 [protected] and mail id [email protected]
Complaint comments  Read comments Complaint category Airlines

Lufthansa — refund and pathetic customer service

 chopraajay4239 on May 31, 2018
I called your customer service and never in my life faced such a unprofessional behavior. Mr bruce was on line and very rude and straight away said cannot help.
My refund is pending for almost a month now and no one is responding. I booked 3 tickets for paris and had to cancel 1, i was initially told it takes 7 days and later on 20-25 days, however it is 26 days now but not received anything nor any information from luftansa...
Complaint comments  Read comments [1]Complaint category Airlines

Lufthansa — suffering under due to cancellation of flight lh051

 Bobby1270 on Mar 21, 2018
My flight lh051 from hannover to frankfurt was cancelled i was given a ground transportation voucher i have change 4 trains with all my luggage in hand and when i reached frankfurt my boarding was closed and i had wait in que for over 3.5hrs for re booking which was not fare as new person in germany without knowing the language it was suffering.
Ravindra. [email protected] Bosch.com...
Complaint comments  Read comments Complaint category Airlines

Lufthansa — water dripping from the overhead ac duct : bad service

 Harisha Jamadagni on Dec 29, 2017
On 10.12.2017, travelled from bangalore to frankfurt (Lh755) seated in widow seat. Before take off, all of a sudden, water started pouring in from the overhead ac duct on me and got fully drenched and started shivering (Cold water) due to condensation. When i complained about it to the crew, they said that it is normal and i need bear with this situation for some time. When i further asked for help, they provided some tissue paper and informed me to wipe it. Further, water drops continued and no support came from the crew staff and they did not even bother to check whether i need change of seat...
Complaint comments  Read comments Complaint category Airlines

Lufthansa — lost of baggage no. lh377381 & lh377343

 Rakesh Lodhi on Dec 13, 2017
I traveled in jet airways on 10.12.2017 from heathrow airport, u. K. To new delhi by flight no. 9w 0121, seat no.61e.
Departure time from u. K. Was 20:40 and arrival time at delhi airport 11:05.

Earlier my booking was in lufthansa airlines but at the last moment it was it was communicated to me to travel in jet airways. When i landed at delhi airport, my two suitcases was found missing. I waited for another 3 hours but all in vain.
At last, a complaint was lodged by jet airways authority but till date i have not received my luggage. All my valuable items, college certificates,...
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Lufthansa — flight cancellation with no reason provided

 parikhsaloni16 on Oct 17, 2017
Hi,

My husband and me were traveling from bombay to amsterdam via paris (Cdg) on 6 october 2017. We had a train to board from paris - cdg to amsterdam airport.

Our reservation code is : urcmfa (Saloni parikh) and us6ed5 (Rahil thanawala)

Our flight from bombay to munich was on-time and we had to catch our connecting flight from munich to paris (Cdg) scheduled at 6.30 am. However, on landing in munich - we were informed that our flight has been cancelled to paris (Cdg).

On approaching the lufthansa service centre - they put us on the 12.30pm...
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Lufthansa — lufthansa cheating indian customers, eating, dancing, cricketing like indians

 AalokA on Aug 29, 2017
While contacting senior airport authorities they informed to mail at customer. [email protected]

There are no proper email contacts or accountable staff, also which
Is a clever move by this company so as not to let any records in this info age.

It is very difficult to file for refund if not nearly impossible since anyway they never respond to your concerns or even resolve despite multiple calls to the numbers given or to their partners. No other airline gives such headaches....
Complaint comments  Read comments Complaint category Airlines

Lufthansa — Request for refund pending since a month — no response at all

 Dilip B. Sheth on Jun 3, 2017
Feedback id: 30971274

with reference to above mentioned feedback id, i would herewith like to request your good self to look after my complaint and reverse back my hard earned money Rs.16000 which i paid for seat reservation, as while booking ticket I paid for services of advance seat booking but was not at all satisfied with the service, as while actually travelling reserved seats were not provided due to change in aircraft

while contacting senior airport authorities they informed to mail at [email protected]

i started mail conversaton...
Complaint comments  Read comments [2]Complaint category Airlines

Lufthansa — Inconvenience caused by the ground staff at the airport

 putty15
The way staff treated the customers was so insane. When my cabin bag was checked it weighed 8kg and was given a tag for it too. When i was entering into the flight the crew member stopped me and weighed the bag and argued it to be over weight and demanded for money. We were asked to pay 200$ in a span of a minute without which we are informed that we are not allowed to enter into the flight. Crew member hurried us by asking if we are gonna pay it through cash or card . when finally entered into the flight after the payment our seat doesn't have backrest which is informed to the crew and was no response...
Complaint comments  Read comments Complaint category Airlines

Lufthansa — Unnecessary charges for name change on a booking

 Gaurav_GD
I had to change the name on my intl booking as the name of my daughter appeared twice instead of my wife.
Lufthansa does not accept a name change and is asking to cancel and re book the ticket. That causing me cancellation charges as well as fair difference. An amt of 30k almost. The booking agency is Yatra.com.This is ridiculous!!. This is dictatorship from airlines....
Complaint comments  Read comments [1]Complaint category Airlines

Lufthansa — Pathetic travel experience

 suvitama
Dear sir/ma'am,

My daughter taneea sunil agrawaal (passport no p 2823814) had a travel itinerary del-berlin-delhi
Dep 10 nov 2016 and return on 16 nov 2016. she had the tkt no[protected] and pnr no 5pt27v.

While returning from berlin on 16 nov her flight no lx0975 was cancelled just 20 minutes before departure. she was re booked on lh169 for berlin up to frankfurt, and by ai 120 from frankfurt to delhi. enroute from berlin to frankfurt lh 169 got delayed by 45 minutes resulting in my daughter missing her ai 120 for no fault of hers. lufthansa again booked...
Complaint comments  Read comments [1]Complaint category Airlines

Lufthansa — Financial losses due to strike of lufthansa airlines

 hardeepsin1972
I had booked my Air ticket from Winnipeg (Canada) to New Delhi from My Travel Agent (Decent Travel's Pvt Ltd, Connaught Place, New Delhi) for 16th November 2015, which had to be rescheduled for 8th November 2015 due to an urgent business meeting in New Delhi on 10th November 2015 [ E Ticket #[protected], for Travel on 8th Nov 2015 thorugh Air Canada operating from Winnipeg to Montreal . Further connecting flight from Montreal to Mumbai were being operated by Lufthansa. My ticket from Mumbai to Delhi was by Vistara Airlines on 10 November. To my surprise, when I reached the Airport for boarding,...
Complaint comments  Read comments Complaint category Airlines

Lufthansa — Refund

 angienothappy
I had booked a flight with Lufthansa for Jan 15th 2016, but there were two changes to my flight that would not work with my schedule so I cancelled it. I was informed that the refund would take 6 to 8 weeks which I found to be completely unnecessary. This was around early October; November is about to end and I am yet to receive my refund. This is really inconveniencing me as I cannot use my money which I really require at the moment. Moreover, calling the airline would cost me quite the bit as it would be an international call for me. As a student I really cannot afford to lose such a large sum...
Complaint comments  Read comments [1]Complaint category Airlines

Lufthansa Airline — very bad service uneducated employees

 carrieseenuv
My fiance is in India he just got approved his k1 visa he booked a flight with Lufthansa airline for Jan 23 2015 he arrived 4hours early he had his valid passport an visa an ticket he was ask lots of questions an then was told his intent to go to America is false they told him he will not be allowed to board an to book with another airline an would have full reimbursement they put him out the airport he had to travel all the way home wasted money an no one can tell me why he was denied then the next morning I called for answers they said invalid passport which is a lie His passport expires 2018...
Complaint comments  Read comments [2]Complaint category Airlines

Lufthansa — compensation for non complience with alaiance group nor iata

 jalal malhas
Travelling via LH692 to from CDG on LH1041 to FRA on 29th July 2014 on transit basis to continue Amman-Jordan which departs at 20:45 and was delayed until 22:00 and my luggage is already on board.. Upon presentation I was told that flight been cancelled and to go to Lufthansa counters at hall B for further details and eventual hotel accommodations and meal vouchers .I had queue up for three hours before my turn came, and then all counters closed down without any explanations and one Lufthansa personnel came accompanied by 16 police men to calm the crowd and said it is our problem to find hotels...
Complaint comments  Read comments Complaint category Airlines

Lufthansa — refund delay

 DURGESH JHARBADE
I am totally pissed off with the attitude of Luftansa on the cancellation policy...today I did the cancellation on line and when checked with the airlines on the status on when it will be credited to my account, I was surprised to know that they said that the maximum time for refund will be 3 to 4 weeks...this is sheer exploitation...I can understand delay for a week but 3 to 4 weeks is a killer. well while taking it just takes 10 second and the account is debited...Not sure how many such cases are there but i did not like the unprofessional attitude of such a big airliner to hold back money of...
Complaint comments  Read comments [1]Complaint category Airlines

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