Lufthansa Complaints & Reviews

I traveled on EK569/EK927 (HAHCVW) to Cairo and LH587/LH494 (698XBX) to Toronto. At the airport the airline staff was requested to checkin 2 bags to Cairo, but they insisted the bags be connected to YYZ, stating airline code share agreement. At arrival in Toronto the bags were said delayed and were going to be sent to the address of relative. After 2 days Missing bags file was created and bag content forms were filed. On follow up calls with...

Dear Lufthansa Team,

I, Prashant Gidwani (+1) had booked the tickets from Delhi to Berlin departing on 07/02/2023 ( PNR No:- 5F88JE) .
We were traveling with a valid Schengen Visa which is also applicable to Germany. The ground staff refused to onboard us due to your team's misunderstandings regarding Schengen visa applications, and hence we could not travel on 7th February (early morning hours).

But, when we booked another Lufthansa airlines ticket for the same date (07/02/2023) afternoon hours, the other staff allowed us to board with the same Schengen Visa. (new itinerary through which we traveled in the afternoon hours, is also attached) .

It was clearly a misunderstanding or mistake on your end.

We have faced harassment and overnight stay expenses which we are not claiming but we are seeking for a full refund of the amount paid for our travel on 07/02/2023, refund seeking itinerary with PNR No:- 5F88JE

My baggage was delayed on LH756 on 20th Jan. Baggage claim BOMLH82584 and received the baggage after 2 days. Submitted the expense claim form for self and wife. under FB ID[protected], provided all info including bank account, address etc but still not received payment. The guy who sends me emails from Lufthansa is Sachin Chaurasia. Every time I raise a complaint through their feedback form, they just generate another FB ID with standard copy/paste...

Jag har fått mitt klagomål ID den 28 januari, men ingen från Lufthansa har kontaktat mig på något sätt: Jag skrev till de men de svara inte. Trotts allt de struntar fullständigt. Jag vet inte vad ska jag göra.

Mvh
Elez Elezaj

Hello
I have received a letter via my email address on January 17 from customer.[protected]@lufthansa.com]
According to the letter I received from them, Lufthansa would reimburse me 1620.88 EUR for the baggage. According to Lufthansa they have made a transfer to my bank account. They said I would have to wait 2-3 business days to see the credit on my account. Since I have not received the transfer on my account I had to write several letters to them. I have proved to them that the money was not transferred to my bank account. Unfortunately I did not get an answer from them. I don't know what to do anymore. I need your help to move forward with that matter.
My email address: [protected]@hotmail.com

Sincerely
Elez Elezaj

Lufthansa

My connecting flight with Delta on 4 May, which was booked by Lufthansa, was not paid for and got canceled from Fairbanks to Seattle before 12 hours, and I was not informed about it.

When I reached the Fairbanks airport around 12 before the scheduled flight, I was informed that my flight was not paid for, and they did not let me board the plane. I tried to call Lufthansa, but my call was not connected...

I had flight from Los Angeles to Bombay via frankfurtbut on 26 December 2022 flight LH450 to frankfurt and then frankfurt to Bombay after departing from the lax it got diverted and cancelled on chicago due to laptop of some passenger on fire and the Lufthansa ground staff said to book new ticket and they will refund original ticket and reimburse newly booked flight but after coming at my original destination they only refunded original ticket...

I had travelled from UK to India on 31st December 2022. Lufthansa missed my baggage during transit in Germany and I was stuck in India till 3rd Jan without any of my things. I had my laptop charges in it and hence was unable to work till then. Their website said I can claim for this delay. I submitted my claim on 2nd Jan and till date have heard no response from them. I've sent multiple follow-ups but still no response. This is abhorrent customer service.

Lufthansa is withholding my baggage at the Delhi Airport and is giving me no update. I can see the same online status for the past days and no one is ready to talk about it on the phone. Customer Service is completely useless and won’t help at all. They are not picking up my phone and agents that are picking up are disconnecting as soon I share my issue. It has been a huge headache for me and I have had no update ever since.

Lufthansa is a nightmare for anyone travelling from USA to India.

The original itinerary for my son Aditya Camarushy travelling from Indianapolis to Mumbai was as follows
1. Original Itinerary IND - EWR (UA 3608) - EWR - MUC (LH 413) - MUC - BOM (LH 766)
Lufthansa flight EWR - MUC (LH 413) from Newark was delayed by 2hr and 10 mins due to some freak action by ground staff taxing the plane.
Aditya reached...

My baggage was delayed on Flight LH766, Munich-Mumbai on 19th December. It has been located and sent via the same flight on 21st. The flight has already landed 12 hours ago and there is no update about the receipt of my luggage or delivery status. I’ve tried calling the numbers provided at airport for last 12 hours. Not one call was answered. It is important for me to get my baggage by weekend. Reference mumber: BOMLH81859

I would appreciate quick resolution. Thank you

Lufthansa seems like is going Bankrupt, they cannot afford staff salaries since they have no trained manpower to handle Customers. Was travelling from Newark to New Delhi via Munich transit, Flight cancellation happened at Munich, had to stand in line for 8 hours for new boarding pass, lounge closed at 10pm for Business Class travelers, no hotel vouchers, got stock there for 30 hours. HORRIBLE!!

After the traumatic experience at Munich Airport reached New Delhi to find no checked-in bags. No one was there at Lufthansa to give updated status of the bags, you can only get online status, their landline or 1800 numbers are programmed to get disconnected on calling, Airport office phone number which deals with delayed bags only operates from 11pm to 3am.

Lufthansa GERMAN Airlines is a third world country airlines

Hi,
@Lufthansa

Lufthansa booking code: MNAABN
Electronic ticket: 220-[protected]
Passengers: Ms Neeta Pooniwala

August 2022: I had purchased a round trip ticket for my mother BLR to BOS and BOS to BLR. I made BOS to BLR ticket refundable by paying extra amount of around Rs.20000 as we were not sure about the return date.

7th NOV 2022: I cancelled it thinking I will be refunded...

Hello. In august, I was ticketed to fly on Lufthansa and return to Los Angeles from Italy. When I got to the counter, they had no record of my reservation. Therefore, I had to purchase a new ticket on the spot. The ticket was booked through expedia though upon departing in July, I had to switch the departing date due to covid. It was NOT to affect my return, but it did. Expedia is blaming you and you guys blamed expedia when we were returning home. Now, we are out over $3000. My name is Lawrence Golin. I was to return on August 3rd. the ticket number was[protected]. Please help and let us know if you are dealing with expedia on this.They are claiming they are talking with Lufthansa. My cell is[protected].

File ref VLCH22290

This is regarding my baggage claim.
I had travelled to Europe for vacations
My first stop was to Spain by Lufthansa I had a connecting flight from Frankfurt, when I arrived in Spain IBIZA my luggage didn't arrive, I was in Europe until 24th July 2022, and without any new clothes.

I am not sure how is it so difficult for an airline like Lufthansa to transfer the luggage from one...

Hi,

My family was flying from Deutsche Lufthansa AG(LH) 760 from Frankfurt to Delhi date. Boarded on Sat 9 July and landed on 10th July 2022 on Sunday.
On Delhi terminal 3 we left our brown colour bag. Lufthansa told us that they will inform us about the bag. It's been 2 months we are trying to get in touch with someone to get the bag but it's useless. Can someone s help us in getting the same. Pls contact on [protected]

To custemer service in Lufthansa

My name is Narges Khosravi Nejad Tehrani and I have recently experienced a disastrous travel experience when I had a round trip from Sweden to Germany, to meet up with my siblings whom I have not met in a long time due to the pandemic. I have problem with my back, which is why I spent extra money to find the most comfortable and quickest trip from Gothenburg to Nuremberg.
I would was...

I have booked two tickets from Austin to Bengaluru for 27th July 2022. The booking id are: 5T27RN, VXGDXX.
There is some strike on the day and the flights got cancelled. So instead of refunding, they provided alternative flights (of other airlines). This was arbitrary, without even consulting or giving options to me.
On top of it, the original ticket had 2 pcs of free luggage from Austin to Blr. Now the rebooked tickets from Austin to Chicago leg with United Airlines seem to only have 1 pc of free luggage. United Airlines is saying that when the ticket got rebooked, that is the information that they got. The rebooking was done by Lufthansa and no one is picking the phone to enquire about this.
Now I am having to pay Rs. 20000 extra for my luggage!
I request an that Lufthansa immediately to compensate for this.

We had a flight booked from Chennai to Luxembourg in the 27th of July at 1:50am which means we needed to be at the airport at around 10:30on on the 26th (today). We were informed that our connection flight from Frankfurt to Luxembourg was cancelled and it took hours to contact customer care to find a solution and an alternate flight. Another customer care person answered and informed us that's it's not cancelled. The call service was so bad...

Dear Sir / Madam,
Would want to express my extreme disappointment and dismay to the experience i am going through … My chack in lagguage has gone missing since the last 24 hours and i am yet to hear about any advancements. I have already ligged a complaint at the airport with Luftansa . I’ here on a official visit with not at all in a good state of mind to focus as all my important belongings are in my check in laguagge. Would really appreciate i could get a quick reaponse to the concern raised