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Lufthansa Complaints & Reviews

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Last updated Jan 17, 2024
Complaints 114
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+91 12 4488 8999
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12th Floor, DLF Building No. 10, Tower B
Delhi
New Delhi District
Delhi
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122002

Lufthansa reviews & complaints(114)

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Address:11917 Honor Guard Ave, Charlotte, USA

Firstly, I would like to bring to your attention an incident involving the transportation of my pet. As mentioned before, it seems that there was an oversight on behalf of your staff, resulting in my pet not being loaded onto the flight. This situation has caused me both mental and financial stress. I kindly request reimbursement for the inconvenience caused.

Secondly, I have yet to receive an explanation or justification for...
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S
ShirLufth
Dec 8, 2023
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ISSUE Regarding Booking

Address:LUFTHANSA INDIA

My More & Miles Travel Id [protected]
I have been trying to book air ticket through Lufthansa website since 1st December 2023 for my journey from Mumbai India to Calgary Canada and return. Journey dates are June 11, 2024 from Mumbai and November 21, 2024. Up to the stage of payment, everything was smooth. However when I make payment by using VISA debit card, the system shows message as - SOMETHING WENT WRONG. PLEASE CONTACT SUPPORT...
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Please help. No numbers listed that I can phone in South Afrtca. Flight LH577 - Order number JC6F3T. When my son previously used Lufthansa the flight was overbooked and he was put onto another plane. I am trying to avoid that as he was suppose to already be in Germany....
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CCrosley
Nov 27, 2023
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Lost luggage and missed flights

Good day
I am writing to express my extreme dissatisfaction and frustration with the service provided by your airline during my recent trip from South Africa to Berlin ( Via Heathrow ). Unfortunately, the series of events that unfolded have not only marred our holiday experience but have also left an indelible negative impression of your airline's customer service.

My sister and I were scheduled to travel on EW 9467...
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M
musoo
Nov 14, 2023
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Flight postponement overcharge refund

Address:7941

Ticket No.[protected]
Flight Code: JTKTM4
Flight postponed on 15.04.2023 as travel visa delayed.
i travelled on 17.04.2023

Postponement charge was $448
Deduction done from visa card: $552
Complaints through [protected]@flighticketexpert.com
Lady called Rosy by phone and email.
Nor resolved since April 2023 when i travelled to now.

Kindly resolve and refund the...
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Address:Kamal Singh Rathore Mobile No. 0091- 9910255850/ 9711041219 Email: [email protected], [email protected]

REMINDER

Dated:OCT 16, 2023 OCT 13, 2023, OCT 06, 2023

OCT 04, 2023, SEPT 30, 2023, SEPT 29, 2023, SEPT 27, 2023; Sept 26, 2023

Dear Sir,

Subject: Complaint No. DELLH89057(Checked Baggage Tag No. [protected] at Sarajevo Airport has not received so far).

I had registered a missing baggage complaint at Delhi airport on August 31, 2023 (complaint No. DELLH89057). However,...
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Prathap Sundar Palavesam
Oct 14, 2023
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Excess baggage - Money not refunded

Website:flights.booking.com

I tried to pay online for excess baggage in Booking.com (lufthansa airlines). The payment failed, but the money was debited. Inspite of contacting customer service several times, the money has not been refunded yet. It has been over a month since I initially contacted the company. They always say that the money will be refunded in a few days, but the money was not refunded.

Amount: INR 10906.56
Transaction ID: [protected]br...
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P
petersonmax
Sep 25, 2023
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Seat selection

I am trying to select or upgrade seats on an Athens to Houston flight this coming November. The Lufthansa website shows my booking, but will not let me select seats. I called the 800 customer service number and was advised that I could not select seats until 23 hours before the flight leaves. I have never had this issue in the past and find this hard to believe.

I tried the Lufthansa chat feature and it kept referring me back...
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I need to manage my booking under code: 4FDEVB, with TKT number[protected]booked na paid for).
I surch under my bookings/manage booking and always shows: ERROR????...
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M
Mayur@gandhi
from Mumbai, Maharashtra
Sep 2, 2023
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Offloaded dispute having valid documents

Hi we were 4 pax flying on[protected] from Mumbai-Frankfurt-cancun and return on[protected] cancun-Frankfurt-Mumbai we were suppose attend family wedding and 4 days holiday we all had all the valid documents passport, schenzhen visa, hotel transfer, hotel booking and 1 pax even had Mexico visa despite having all this documents the checkin counter and manager due to there lack of knowledge they didn’t let us board and hold our passport for...
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J
Jackievr
Aug 18, 2023
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Unpaid claim: FB ID 37578891

Your e-mail dated 05 July 2023 has reference whereby confirmation was sent that lost baggage claim will be paid. It is now more than 6 weeks later and NO refund has been received. Lufthansa mail for reference below - please provide update as soon as possible:
Dear Archibald Norval,

There is good news: You get money from us!

We will reimburse you for your purchases in accordance with the legal requirements...
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Naveen.bmsc
Jul 17, 2023
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Request for Complete Refund Due to Transit Visa Issue

Dear Lufthansa Customer Support,

I hope this email finds you well. I am writing to bring to your attention an unfortunate situation I encountered while booking my recent tickets with Lufthansa. I booked the tickets for the following itinerary:
Booking code:SEXT5N : Edinburgh to Frankfurt to Munich and to Bangalore, with travel dates 24/11/2023 and 24/02/2024.
Booking code:SHHDB7: Edinburgh to Frankfurt to Munich...
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S
Sonalaaa
from MUMBAI, Maharashtra
Jun 8, 2023
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Baggage Damage

Address:Mumbai

Hi,
I was travelling on Tuesday (06th June 2023) from London-Munich-Mumbai using Lufthansa LH 2483 & Lufthansa LH 766
My baggage is completely damaged due to mishandling
I raised complaint with Lufthansa staff on airport, they did fill form and said i will get call within 24 hours, but nothing
I am trying to reaching customer care but no luck.
Excecutives are always busy and i cannot connect them
Need...
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Mrudul Gupta
from Bengaluru, Karnataka
Mar 1, 2023
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Baggage lost

I traveled on EK569/EK927 (HAHCVW) to Cairo and LH587/LH494 (698XBX) to Toronto. At the airport the airline staff was requested to checkin 2 bags to Cairo, but they insisted the bags be connected to YYZ, stating airline code share agreement. At arrival in Toronto the bags were said delayed and were going to be sent to the address of relative. After 2 days Missing bags file was created and bag content forms were filed. On follow up calls with...
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Prashant Gidwani
Feb 27, 2023
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Denied Boarding

Dear Lufthansa Team,

I, Prashant Gidwani (+1) had booked the tickets from Delhi to Berlin departing on 07/02/2023 ( PNR No:- 5F88JE) .
We were traveling with a valid Schengen Visa which is also applicable to Germany. The ground staff refused to onboard us due to your team's misunderstandings regarding Schengen visa applications, and hence we could not travel on 7th February (early morning hours).

But,...
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My baggage was delayed on LH756 on 20th Jan. Baggage claim BOMLH82584 and received the baggage after 2 days. Submitted the expense claim form for self and wife. under FB ID[protected], provided all info including bank account, address etc but still not received payment. The guy who sends me emails from Lufthansa is Sachin Chaurasia. Every time I raise a complaint through their feedback form, they just generate another FB ID with standard copy/paste...
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E
Elez Elezaj
Feb 3, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fb id 36705907

Address:Lufthansa German Airlines | Kundrelationer | Pb Box 710234 | 60492 Frankfurt/Main | Tyskland
Website:[email protected]

Jag har fått mitt klagomål ID den 28 januari, men ingen från Lufthansa har kontaktat mig på något sätt: Jag skrev till de men de svara inte. Trotts allt de struntar fullständigt. Jag vet inte vad ska jag göra.

Mvh
Elez Elezaj...
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Elez Elezaj
Jan 28, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My feedback to Lufthansa, FB ID 36705907

Address:Lufthansa German Airlines | Customer Relations | PO Box 710234 | 60492 Frankfurt/Main | Germany

Hello
I have received a letter via my email address on January 17 from customer.[protected]@lufthansa.com]
According to the letter I received from them, Lufthansa would reimburse me 1620.88 EUR for the baggage. According to Lufthansa they have made a transfer to my bank account. They said I would have to wait 2-3 business days to see the credit on my account. Since I have not received the transfer on my account I had to write...
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DollyMore
Jan 23, 2023
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Lufthansa is not responding

Lufthansa

My connecting flight with Delta on 4 May, which was booked by Lufthansa, was not paid for and got canceled from Fairbanks to Seattle before 12 hours, and I was not informed about it.

When I reached the Fairbanks airport around 12 before the scheduled flight, I was informed that my flight was not paid for, and they did not let me board the plane. I tried to call Lufthansa, but my call was not connected...
+5 photos
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Purvil102
from Vadodara, Gujarat
Jan 19, 2023
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Flight cancellation and not giving full reimbursement

I had flight from Los Angeles to Bombay via frankfurtbut on 26 December 2022 flight LH450 to frankfurt and then frankfurt to Bombay after departing from the lax it got diverted and cancelled on chicago due to laptop of some passenger on fire and the Lufthansa ground staff said to book new ticket and they will refund original ticket and reimburse newly booked flight but after coming at my original destination they only refunded original ticket...
+4 photos
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