[Resolved]  Jet Airways — Luggage Torn

Sir I am a serving Officer in the Indian Air Force - Samir J Pendse. I was part of a team of 04 Officers travelling by Jet Airways from Hyderabad to Vadodara on 27 Sep 2010. The Flt Details were 9W 0460 from Hyderabad to Mumbai and onward 9W 0343 from Mumbai to Vadodara. The luggage was through checked under the name of Ashvini Chawla. On reciept of the luggage at Vadodara, my Suitcase (sky bag) was recieved in a tron state - it was evident that the tear was onroute because of the fabric getting stuck with some sharp object. I immediately brought this to the attention the Jet Airways ground handling staff available at Vadodara Airport Ms Diana. She admitted that the tear was enroute caused by some sharp object..she also contemplated .."Must have happened in Mumbai while transferring ..we will ask them to be careful in future". When questioned about how that would help me, she just shrugged and said that since it was only torn with no loss of luggage, its classified as "NORMAL WEAR AND TEAR" and the airline has no liability. She also added that I am free to quote her name inany complaint I would like to file with respect to the matter. I am enclosing the photographs of the said "Wear And Tear" affected luggage.