Jet Airways — Bad Service | |||
This complaint is regard to the bad service and rude behavior of the Jet airlines staff at the Mumbai airport. It was yesterday - my parents were suppose to travel on the jet airways flight from Mumbai to Udaipur and as per the new 45 mins rule for to close the counter They were early and were issued a boarding pass.(which means they were on-time ) Subsequently they moved to the security check-in.After passing thru the check-in they were way ahead than the prescribed time of 25 mins boarding gates closed rule. But since the last bus left early - they were not allowed to board the plane = citing the new rule (where it was still time) There were no announcements for the jet airways flight to move fast - nor did they call out my parent's name - nor did they send someone to the security check in counter to call for passengers for that particular flight to board the flight. Subsequently after pleading with them - they were rude and highly uncooperative. and they were forcing my parents to buy another high priced ticket for the next day And after complaining to the Guest relations officer - he's blaming my parents - for not being on time . This was the attitude of 03 people - which we had encountered in this event 01 - at the airport reservation office 02 - the call center executive that gave me the udaipur airports no. OR 03 - the guest relations officer which blamed my parents - for not being on time - even after a boarding card has been issued Regards Dewang Rajpal [protected]@rediffmail.com Was this information helpful? | |||
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Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
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Also, the airhostess shouted at the passengers when we reached Bangkok airport. This was by far the rudest thing that I ever heard from ANY educated person.
Also, the crew kept trying to force me to have a Lactose-Intolerant meal saying that it was the same as a Low Cholesterol Meal (because they both fall under the diet category). The rice that I was served had a sharp metallic object which cut the back of my tongue. I couldn't even have spicy food in Thailand for few days!
A new bag set which was gifted was manhandled. One of the bags was scraped very badly, and was torn. This was an American Tourister bag! The airport representative at Kolkata airport was snooty and was unwilling to assist in any way.
After all the chaos that Jet caused, they had the gall to call me and say that I should fly with them again. They didn't apologise at all, and they expect people to fly!