[Resolved]  Jet Airways — worst service of ground staff at indore airport

Address:

Indore, Madhya Pradesh

Hi
I am saifuddin Zeenwala natively from Ujjain and working in Dubai, on 29 Feb 2012 I was flying back to Dubai from India.
I was flying along with my family (my wife and one infant). Before flight I called Jet Airways customer care and cross check if I get any baggage allowance for my kid and they confirm that it is available (it is available at site also http://www.jetairways.com/EN/US/Baggage/FreeBaggageAllowances.aspx) so I done my packaging accordingly, but the staff available at Indore airport denied and said that Jet airways has removed this facility 8 months before. These things put me in lot of hassle and result in loss of my baggage at Indore airport (I dumped them in garbage as I was not having other option at that point of time).
I complaint against them at Mumbai airport also but so far no reply from them. I request every one if any one know proper channel or site where I can this in the notice of Indian government or higher authority at Jet Airlines then that would be really helpful.

below is my ticket number:
My Ticket #:[protected]
My Wife ticket #:[protected]
My infant ticket #:[protected]

Note: my wife and my infant ticket I had done through Yatra.com

I am waiting please do let me know if anyone know the proper channel to complaint