Jet Airways — Irresponsibility of Jet airways and Carelessness of Law maker’s at Bangalore International Airport

Address:

Bangalore, Karnataka

In reference to the PNR:( DWUOAG) booked with jet airways on 9th July 2012, intend to travel on 31st of August 2012 at 23.10 on flight 9W 2124. The carrier operators claims that this flight was cancelled and a decision was taken to be combined with some other flight, further they claim that it was informed to the passenger via SMS and delivered on 30 August 2012 at around 7.30pm and has the record of the same, to my surprise when reported at air port on the intended time and date they explained to me all above mentioned, in turn i stated arguing with them as i have a onward journey next morning, with thin instead they help me the duty manger asked me to do i can and complain where ever it is possible, to my surprise when i made a hue and cry at the entire airport their is no one to take action against such rowdies operating at airport. during this argument around 12.30am midnight on 1st September i received a message stating that my intended flight to travel form Bangalore to Mumbai at 11.30pm on August has been canceled, i submitted to the the proof of same. Due to this flight cancellation i incurred a huge loss, apart from this a to suffer a lot from my employer, is their a law to take action against such rowdies they do what ever they want and keep playing with the general public, further to surprise their no authorities at Bangalore the international airport. fo this complain they have replied like this as below.
Regards
Fazal

Reply from Jet Airways Authorities
Warm Greetings!

Thank you for choosing Jet Airways. This is in reference to your intended travel from Bangalore to Mumbai of 31st August, 2012.

We are concerned to note your disappointment with regard to the schedule change of our flight and missing your onward connection.

Our records indicate that flight 9W 2124 from Bangalore to Mumbai of 31st August was combined to operate with flight 9W 2262 departing Hyderabad at 21:35 hrs. In keeping with our process, we endeavour to inform guests in advance with regard to such change. Our booking records indicate that an SMS with regard to the flight combination was sent to you at 19:28 hrs on 30thAugust on the contact no [protected] mentionedin your booking as your preferred number and we understand that the same was delivered to you.

I am unable to comments as to the reason for the delivery of the SMS on 1st September. There could have been a network issue due to which the SMS was delivered late to you.

We do realise the impact of such changes on the convenience of our guests hence all efforts are made to inform guests about any new development as and when the information is received from our Flight Operation team.

Please be assured that we on our part will continue with our efforts to maintain the reliability of our operation. We regret for the inconvenience caused and request you to view the incident in isolation.

Further we understand that our Bangalore team rebooked you on the first flight operating to Mumbai against the same ticket.

Mr Rahman,, as your onward flight to Muscat on Oman Air was on a separate PNR, hence our staff at Bangalore airport were unable to assist you with your onward connection. In the event the booking is on the same PNR, our staff is able to make alternative travel arrangement vide a FIM (Flight Interruption Manifest). Hence It is always advisable to make reservations on a single document, as in the event of such situations, the carrier (who has issued the ticket) is responsible to ensure that the guests are facilitated with the onward connecting flight.

In view of the above, we sincerely regret our inability to accede to your request as suggested and we seek your understanding of our position in this regard.

Thank you for taking the time to communicate with us and we look forward to your continued support and travel on Jet Airways.

Yours Sincerely