[Resolved]  Jet Airways — Mishandling of Baggage

Address:

Mumbai City, Maharashtra

I was travelling from Kolkata to Mumbai via Jet Airlines flight no. 9W 628. dated 28th Sep 2013. But when i reveived my bag at Mumbai Airport, one of the entire wheel was not there. On enquiring with the Jet Airlines staff, they were highly non cooperative. It was clearly not a case of over sized bag. My Bag was almost empty. Also, I had recently bought it only a month back. It was also a sturdy bag, the wheels cannot to be broken that easily. I am very disappointed by the behaviour of the staff and also by the way luggage is being handled by jet Airways. Also, I am an Air India FF and this was only my second trip with jet. Kindly redress my problem I am attaching the photographs of the broken Bag. http://i860.photobucket.com/albums/ab168/maddy2384/IMG_20130928_235126_zps95be44...⇄ http://i860.photobucket.com/albums/ab168/maddy2384/IMG_20130928_235121_zpsf7b927...⇄ i would appreciate if I get a response from Jet Airways (PS: I have also filled the comments form but not very hopeful)