[Resolved]  Jet Airways — Missing Luggage

MOST URGENT
Dear All,

I want to file an immediate complaint of Jet Airways, which they did to me when i was travelling from Chandigarh to Doha via new delhi. Hope i will get quick solution from you guys and hope you will also came to know how corrupt are the services of jet airways.


On 5th of december i travelled from Chandigarh to Doha via new Delhi. TICKET NUMBER : ETKT 589 [protected]

I got two boarding pass from Chandigarh Jet airways staff at 4.15 PM. One from Chandigarh to Delhi and Second from New Delhi to Doha (Qatar).
They collected my luggage whose weight is around 23 kg with recipt DOH161898 and they told me that i will get my check in Luggage in Doha.

But on the last moment jet airways told me that they are boarding me from Chandigarh to New Delhi via King fisher airlines. They took back both the boarding pass from me and tore them with baggage receipt. When i complained for this than they gave me my boarding pass from new delhi to Doha (stapled and taped) and also gave me a hand written ref number for my check in luggage. I was assisted by a staff of Jet airways to the kingfisher flight and she took my boarding pass of king fisher.
Jet airways also told me that there is no need to worry about my check in luggage as i will get my luggage in Doha safety and they convinced me to go to Delhi from king fisher airlines which take off from Chandigarh at 5.30 pm. My seat number in King fisher airline is 17 A and it is next to the toilet.

Kingfisher flight landed on the airport at 6.30 pm on terminal 3 of new Delhi. I contacted jet airways and king fisher airlines immediately when i reached at terminal 3.
From Jet airways i meet a guy named Naleem/Nadeem. He told me that i will get my luggage in Doha. They will transfer my luggage from king fisher and will send it to Doha flight directly. They convinced me to go thru immigration process immediately without any delay. He also gave me the number of duty manager in case of any emergency [protected]
I had cleared the security and immigration process. But when i reached gate number 7A from where i will get next flight to doha. I meet with another guy from jet airways. His name was Arun. When i told him whether they recieved my luggage in flight or not than he told me they have not recieved yet. Its on the way. I requested him to send my luggage immediately to the flight. He told me that he can only help me if i will pay him Rs 9000. Than he will get this done in 5 to 10 minutes. Otherwise its not possible to send my luggage today on flight. I tried to contact duty manager for this complaint but his number was found switched off.
Mr Arun also told me that there is no one from jet airways to handle this issue because almost all the staff left for the day. He was sitting with a Sikh guy at that time when he asked me for Bribe of Rs 9000.
When i shared this issue with other passengers than Jet Airways staff told me that i will get my luggage in Doha on 06th of December. I lodged a complaint at doha airport for my missing luggage with the help of jet airways staff. Ground Staff told me that they have received a message from New Delhi that one Baggage is still in new delhi and it will come tomorrow. They lodged complaint of missing luggage immediately at doha airport file ref number is DOH9W11141/06DEC10/1900GMT.
When i called them today at 9.30 PM aviation officer told me that they have not received my luggage yet.

This clearly shows us how jet airlines works and harass people to save there seats while boarding . Transferring from flight to flight. Missing there luggage, openly demanding from Bribe, Duty manager was missing and his number was found switched off.

If i have not got any response from jet staff immediately than i will raise this issue further. I am new in Doha and due to this issue iam very upset.

I am staying in Gulf paradise hotel Doha Contact number +[protected].


CC- Ministry of External affairs
Aviation Ministry



SHARMA/DHARMINDER MR 06DEC IXC DEL





ELECTRONIC TICKET

PASSENGER ITINERARY RECEIPT



REGENCY TRAVEL AND TOURS DATE: 05 DECEMBER 2010

AL BIDDA STREET AGENT: 2122

P.O.BOX: 9012 NAME: SHARMA/DHARMINDER MR

DOHA

IATA : 652 09896

TELEPHONE: +[protected]



ISSUING AIRLINE : JET AIRWAYS

TICKET NUMBER : ETKT 589 [protected]

BOOKING REF : AMADEUS: ZYYWGI, AIRLINE: 9W/DOMQJN

FROM /TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST



CHANDIGARH 9W 7076 K 06DEC 1725 K2LOWGF 06DEC 06DEC 30K OK

FLIGHT OPERATED BY: JET LITE

DELHI ARRIVAL TIME: 1810

TERMINAL:3





DELHI 9W 554 K 06DEC 1945 K2LOWGF 06DEC 06DEC 30K OK

TERMINAL:3

DOHA ARRIVAL TIME: 2150

Jet Airways — missing

jet airways doha to delhi
flight date 22/08/2011
flight time;22:40
flight no 9W0553
seat no 23F
passenger name: SHAMIM KHAN
missing one packet have some things inside the packet mention below
1. four nackles
2. one finger ring
3. two gents watches (rado model)
4. one nokia mobile charger
5. one nokia (c-5) mobile battery
6. one nokia mobile headphone

I landed in Mumbai from Paris on 21.03.2015 and was told that my luggage will be coming the day after (file ref. no. BOM9W70730 and tag no. AF407106). I waited for more than 72 hours during which didn't get any response. Meanwhile every time i called to jet airways, I was asked to wait.
My bag contains branded clothes, footwear, handbags, and gifts i bought from Spain for my family. All the items have a cumulative worth of more than Rs. 90, 000/-. This excludes the cost of harassment, insult and inconvenience caused to me due to the jet airways carelessness.

My self Arun kumar, boarded flight (Jet Airways) from Patna to Ahmedabad on 10th June and we have flight change at Delhi.
Patna to Delhi : 9W 0731
Delhi to Ahmedabad: 9W 7080

When we reached to Ahmedabad I did not receive my luggage and after ground staff (Mukesh Sharma) told that we will get back my luggage from morning flight (8 am) and deliver to local address given by me before 3 pm. Even he told that he will update the compliain in system and I will receving the message of that complain.

But I did not receive any message regarding complain and when I called them after 3:30 pm they told we will give details by 5 pm. When I called them after 5 pm, no is picking the phone now. My cloths and all necessary things are in that luggage.

When I called to the tollfree number[protected], the person pick the call has no idea where is our Luggage and he need confirmation from A'bad Airport.

I really annoyed, this people don't want to take any responsibility. I called them more than 30 times. It looks like Jet Airways is running with only 4-5 staff who does everything.

This is my worst flight travel experience. It is going to more then 22 hrs reporting complain but still I don't have any details of my missing luggage.

This is not good way to treat the customer. I request you to kindly return my missing luggage by today. It is very urgent. I accept that it was my mistake to travel by Jet Airways.

I flew from Edinburgh on the 4th of feb my luggage didn't turn up for 14 days later I have e mailed comes up error 404 I have phoned phne bill 50 only to hung up on I flew from Edinburgh to goa change over to air france I have wrote to use with copies of admitting not putting my case on plane I had no clothes for 14 days more importantly no medication totally ruined my holiday and not one person has even tried to contact me or apoligise no compensation what kind of company is this I saved for two years for this holiday to be treated like this my case was sent all over india totally ripped apart with items missing yet this doesn't seem to bother you

i have been reporting this incident since 20th of feb to no avail i even went back to airport where i got conformation that it was the airlines fault ot giving up util i get componsation for a ruined holiday