Jet Airways — refund against cancelled tickets

barodafab

from Pune, Maharashtra

Address:

Vadodara, Gujarat

I have cancelled two tickets on 27.11.2010 at Hyderabad airport for Jet Airways flight from Hyderabad to Baroda.The e ticket refund receipt no of Jet airways is as follows
1][protected]
2][protected]
The total amount to be refunded against both tickets is Rs 10014/=
These tickets were booked and also cancelled using my ICICI Bank credit card.Till date i have not received the credit against this refund and have been spending sufficient money in phone calls as well as meeting the local Jet Airways office in Baroda.They have given a lot of promises and commitments but till date there is no result Apparently this is a major lapse on part of Jet Airways and i am being made to suffer for no fault of mine. It is a shame to note that persons in Jet Airways are so irresponsible.One Mr. Vijay at Baroda office earlier told us about 10 days back thet the matter would be resolved on 5 to 6 days.As of today he says it will take 8 days from today.
Surely we do not intend to ever travel Jet Airways again.
Kindly initiate necessary action

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Comments

Sarita Bery

from Bengaluru, Karnataka

Jet Airways does not want to part with money even if their flight is cancelled. They just quote some vague terms and conditions, which are not even printed on the tickets. The so called Guest relation offices are nothing better than post offices which do not have their own opinion and act as a forwarding department. they give different treatment of the passengers of the same flight and say thet "passengers opted for this". Since the passengers are not clear bout their right, the airline takes them for a ride. (not literally) .

I have sworn never to fly Jet Airways again. May be they don't care but in the long run, it will have a snow-balling effect and the airline will add a few more crore to its already huge losses. It doesn't make any difference, because after all, its the tax payers money which they borrow from the banks with no intention of repaying.