[Resolved]  Jet Konnect — No Support in Cancellation of Ticket

Address:

Madhya Pradesh

I had a Ticket of 18th Feb 2013 by Flight S23583 with PNR CXKGHWbut due to some reschedule in my plans i have cancelled it and to book another ticket for 19th Feb 2013 i went on the Site of make my trip. Around 4:30 t i have to book for 19th Feb 2013 and by some confusion it got booked fro 18th Feb 2013 for flight S23583 with PNR HCYZBV departing from Mumbai at 6:40 PM. then immediately i called Make my trip for cancel the ticket that told that now only less than two hours are remaining so you have to contact direct to airlines we cannot help you. then i contacted to Jet koneect i had conversation with three executives they always listen my problem and told me that we are transferring call to other department and kept me hold for half n hour three times without giving any solution. i again contacted finally concerned department person came on the line by 6.44 Pm and by then my flight got departed and they refused for cancellation.what should i do as the ticket cost me Rs. 4882 INR and i didn't got refund a single penny. if their lines were busy for 1.5 hours so it is not our fallout that they are having less customer support Executives and this should not be done with the clients. i want my money back after deducting cancellation fees.