[Resolved]  Jetairways — Unable to cancel e-ticket and claim for refund

Address:

Bangalore, Karnataka

I have booked the Jetairways domestic flight from chennai to bhopal on 29 November 2011 through goibibo.com scheduled for 18 January 2012. After 2 weeks I clicked on the weblink provided by goibibo.com to print my e-ticket . I was surprised to see 2 flight details with different timings .I called up customer care of jetairways and came to know that my booked flight has been cancelled and instead I can opt for another flight on same day with different timing or else I can cancel the flight and go for full refund, but since the e-ticket has been booked from goibibo.com they suggested I need to call goibibo customer care to cancel the ticket.I called goibibo customer care and told them that since booked flight has been cancelled I want to cancel my e-ticket and go for full refund. They replied that I need to call jetairways customer care service and asked them to send email to [protected]@ibibogroup.com stating that booked flight has been cancelled and full refund must be processed for customer in question. After this I tried calling jetairways customer care but unable to talk to customer care representative since automated voice responded by saying all executives are busy please be on hold for next 6 minutes.Even after holding the line for next 6-7 minutes no representative responded. I tried calling several times from past 3 days but all calls went in vain and spent almost Rs 50 in calls. I even posted my feedback on jetairways website stating my problem but still it is unanswered and unattended.