[Resolved]  Just Dial Services — CHEATERS. Got duped 3 times

Address:

Thane, Maharashtra

Cheated thrice. Full of [censored]s & cheaters. I have been duped of more than Rs.8000/- & Once in the name of Mr. Amitabh Bachchan as well. I hope Mr. Bachchan knows what kind of company is he promoting.

I've had been associated with Just Dial paid services since September 2010. I've been duped twice by the sales team & given assurances by them to resolve never-ending issues which crop us every month. The sales executive, in order to fulfill their targets go on finding short-cuts to cheat customers.

1) My first listing done by Angela Thomas started well but the problem started within 5 months when my Platinum listing & position suddenly vanished & my entry was pushed down in Play Group category. There was no answer, just reasons why it happened, I was made to listen to internal issues of Just Dial due to which sales people were fighting to get their customers on top & I went thru numerous calls but the issue was unsolved.

2) In April/May 2011 i got a call from another sales executive Neha Doipode, stating that since I was customer in just dial, I will be getting a revised package offer in Platinum category. The offer was in lieu of Mr. Amitabh Bachchan becoming JDs brand ambassador which gave me 50% off on ANNUAL Payment. She mailed to me the complete offer & also mentioned that my current monthly EMI would stop with immediate effect. she took away Rs.8943/- from me & in two days i saw my listing on website.
My shock started when my bank account got debited with monthly EMI amount of Rs.1499/- for my earlier listing & I was asked to write to customer care to solve my problem.
Suddenly from nowhere I got a call from Angela Thomas & she started complaining to me why i took the annual package without asking her, as if I was her "Jaagir". She went on cribbing about new sales people like Neha doing wrong stuff & went on & on wasting my office hours in that. She later assured me that even is she was not responsible she will resolve my problem & get my money ADJUSTED. Nothing happened again!
I had to go thru unlimited dos & don'ts in their internal politics that I ignored my money for peace.

3) Within 6 months, another horror was in the waiting. Suddenly, my annual membership expired. I called up Angela to check this & she again asked me to write to customer care. Till date I have no resolution on how my ANNUAL membership expired in under 6 months. I again lost more than Rs.4000 this time.

4) Tired, bruised & frustrated I decided to wash the slate clean & start a fresh new listing & this time Angela happened to be friendly again & got the registration done in a day & promised my listing would show in 3 days. I was promised GOLD position in my most important category Play Groups, which Mr. Vikas explained to me that it would rotate in position 4, 5 & 6. First delay came in my listing going LIVE. It took frustrating days to get it LIVE & Idiotic conversations with Angela where she said it was already LIVE in system. I had to explain her practically by making her a Just Dial visitor asking for Play Groups in Vashi. Then she understood & AGREED for the first time. She went back & this time gave nuances stories about their IT guys for the delay.
Finally after my new listing went LIVE, even before the month ends I got a shocker as my bank account got debited TWICE. I tried calling Angela she did not pick up & had to write a mail to them. Moreover my listing was pushed to 7th position a week back without even notifying me.
My peace went beserk when Angela called up & stated "Why did you write I do this to get my targets done?" Ignoring all other stuff she was hell angry & without resolving my actual problem & listening just DISCONNECTED the call.

This is gone beyond repair now. I have spent sleepless hours & many tension filled days in the last one & half year. I would urge some higher management people to get this case in lime-light & see how these executives talk to customers.

I hope i do not see any further shocks or become a victim of asking my RIGHTS for which I had paid more than actuals.