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[Resolved]  Kaju Katli / Of Vijay Dairy Of Surat Gujrat — Fungus infected found in package contents

Sir,
I am one of the regular customer regularly visiting your RF shop at Vapi Gujrat state.
on 28/02/09 I purchase one boxe of Kaju Katli from your shop which had Mfg Date and expiry date expires on 14/03/09. We opened the box and consumed one pc of the same after food at night. But my stomach got totaly upset, Hunting for the reason why it happend. Further when we checked the Kaju Katli to our surprise only top portion two layer was ok rest all were infected by fungas all black spots.
Immidietly we called RF outlet, answer was given that, you might have forgot to keep the thing in fridge. It was realy surprising answer to me. We are regularly buying the same thing we normaly keep it in fridge. Secondly in Vapi RF for costcutting or we dont know most of the times you find no aircondition is working only fans are on. and inside temp may be more in hot afternoon. When I contacted vijar dairy Mr.Vijaybhai he ver politly answered me telling no problem you return it we will replace the same. and you dont need any cooling for this item atleast for one month.
our request please impove your A.C system in RF to avode such food infection

please do the needfull
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr. Shridhar,

My experience was totally different than you. I have visited all three outlets of VIJAY DAIRY in Surat, and have found that their all products are excellent when it comes to Quality aspects. You might have not seen "expiry date" on product before buying, which is written clearly on all products of VIJAY DAIRY. And there was fault on Reliance Fresh (RF) side, they should remove the expired products from their shelf. There is strong factor of greed at RF stores, and they want to earn money even if customer is not happy...which is not the case with VIJAY DAIRY, as per my experience.

Hope you are agree with my views...other people's opinions will be appreciated...
even i had problem with kaju katli of vijay dairy, surat; the taste is of peanut and not kaju, they have lot of adultration in food, when we complained he got it replaced, he also replaced his entire stock. Lets just hope this doesnt happen in future.

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    Vijay Dairy
    Customer Care Service
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    Vijay Dairy Phone
    +91 43 2723 5393
    +91 43 2723 5333
    +91 92913 90311
    Vijay Dairy Address
    SH 62, Trichy Thuraiyur Main Road, Peramangalam, Trichy, Musiri, Tamil Nadu, India - 621006
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