Reliance Fresh Customer Care
Reliance Retail Ltd
Customer satisfaction rating: 2%
Submit a Complaint
1272
COMPLAINTS

Reliance Fresh Customer Care

Reliance Retail Ltd

Address
Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
223
down
95


Customer satisfaction rating
2%
Complaints
1272
Pending
0
Resolved
22
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Reliance Fresh Complaints & Reviews

Sort by:

Reliance Fresh — problem with billing (bharat qr transaction) [Resolved]

 aakshayjainn on Nov 11, 2017
I made a payment of rs.730 on 28/oct/2017 by scanning bharat qr code on the cashiers pos device. Bill no. 53, store no. 2032.

The money was debited from my bank account (Dbs bank) by the cashier and the store manager said that they have not received the payment, so i paid the bill amount by cash.

They told the money would reverse within a week to my bank account. I waited and waited and now its 11/nov/2017, more than 2 weeks, and i have not yet received the amount. A bank takes only a week to reverse a failed transaction.

I have a strong feeling that...
Complaint comments  Read comments [2]Complaint category Department Stores

Reliance Fresh — misbehavior of guard sunil and staff manoj made false trapping accusation to the staff of other reliance fresh to terminate immediately from job

 sunil singh 2120 on Nov 10, 2017
Respected sir/mam i and one another staff of reliance fresh rathore store code 2120 visited to reliance smart sandhya tower. One friend tooked mark down brinjal and tagged himself.. Ok but the staff manoj and guard sunil of reliance smart sandhya tower lalpur ranchi were very rude. They made false statment saying that we took fresh as markdown but it is totally wrong. They made false accusation story to trap us. We are terminated from job. Please help to join again. Thank you...
Complaint comments  Read comments Complaint category Sexual Abuse

Reliance Fresh — malpractice by employees

 Disha Bansal on Nov 8, 2017
The store in nfc delhi is poorly managed. Out of 4 there are 2 billing stations working. They make you wait in queue for long and in between they take other regular customers. I raised my voice against the female suman who was doing this so she didnot give me the said discount on the product.. Made me wait for 2 more billings to clarify and then told me buy more things as she didnot give the discount. Once previously they didnot even add the billing points to my card and swiped someone else's card for my purchase. When i objected they said they were simply checking the machine....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — does not accept reliance card no. and card

 Sukhdeepsingh on Nov 7, 2017
Its been a couple of weeks now that the store is not accepting reliance card number or reliance card. I have bought stuff worth thousands of rupees till now since that time and all of it has gone unregistered and i haven't got any single point in my card. I dont know my mobile number and the staffs there ask only for it.
You can also see the stupidity they have been doing in the attached photo - filling mobile number in place of card number and try to misguide the customers
Store - paud road, kothrud, pune, maharashtra - 411038...
Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — card amount twice collected

 K.RAVI KIRAN on Nov 3, 2017
I am resident of vijayawada rural (Gollapudi), and i use to purchase my requirements at your store, situated at door no.76-16-8, bypass road, bhavanipuram, vijayawada-12. As usual, i purchased my items on 14.10.2017, vide your bill no.62 @13.34.23 hrs., for rs.655.46, and used my andhra bank debit card at the counter no.60151633. At first attempt, your gadget (Cashier machine) was stuck, and as such, they again used my card for payment. But, to my surprise, i received sms from my bank, that the transaction was done twice, and i reported the same to your staff, who says the said payment will be refunded...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — the product bought.. amul ice cream was full of ice n d container was half empty.. [Resolved]

 Aki75 on Oct 30, 2017
We bought amul ice cream for 225 rs. Just to check at home tat the container was half empty and there was ice only ice at d bottom. So basically we paid 225 rs just to buy ice.. I can provide d pic also... However this is d second time i am facing this issue and hence complaining... Pls get back to me... Demanding s refund for the same..

Akshata
[protected]...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — abusive words by reliance fresh staff

 Reshmi44 on Oct 29, 2017
We went to reliance fresh manikonda which is opposite to food bazar.. We took our son also and by mistake my son placed a little urad dal with wheet... It was not a loss at all. But the store manager shouted very rudly to the child and also to me that i need to bill the entire thing... Though i beared his shouting and arrogant words to my child i beared it... Billing is done and again that person stood near security and he checked the bill and told that u have not billed and u cant leave without going because he got a loss... My husband asked to show the proof of the loss he went.. But he did not...
Complaint comments  Read comments Complaint category Employees

Reliance Fresh — miserable experience at your cash counter. staff inexperienced and not customer friendly. very poor service.

 maniklmme on Oct 29, 2017
Today (28 october 2017) morning i went to your shop in kadavanthara, ernakulam, kochi, kerala state to buy some soap powder. On the rack there was an offer displayed in very bold letters for arieal washing soap powder (For front loading washing machines). The offer was "buy 2packs of 2kg washing powder for rs860/- and get one 2kg pack free". I checked it again with one of your senior staff and she also confirmed it to me. When i took it to your counter for payment; there was a new staff (Her name is elona) who took considerable time to clear the customer in front of me. After a wait of 20 or more...
Complaint comments  Read comments [1]Complaint category Other

Reliance Fresh — wrong info about mobikwik offer

 swaraj jena on Oct 25, 2017
Today i did some shopping from reliance fresh chauliaganj, cuttack. At the entrance there was boards showing 15% cashback offer from mobikwik. So when i asked for the offer at the checkout counter, they told me their system does not support mobikwik. It is completely unacceptable. Even i loaded my mobikwik wallet with the amount. You should not put big boards publicizing some company without having full support in your system....
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — using non registered tid/mid for edenred ticket card [Resolved]

 Vinay04101972 on Oct 25, 2017
Dear sir,

I am living in anand (Gujarat) having your outlet at lambvel road anand, this outlet is registered with edenred india as per information i have received from them, but i am unable to pay to bill at above mention outlet because they are using unregistered tid/mid machine to get payment.

I am trying to resolve the problem by communicating with both related local party but unable to do so.

Request you to do needful and let me know your action on my mail: vinayjshukla04@gmail.com...
Complaint comments  Read comments [1]Complaint category Credit Cards

Reliance Fresh — poor service from staffs

 praveen dass on Oct 24, 2017
Today (24.10.2017) i visited reliance fresh at kaggadaspura c v raman nagar bangalore 560093.

I was trying to pay my bill through "mobikwik" mobile app i. E., offer on this app.

But none of the reliance fresh staffs don't know how to receive amount through mobikwik app and they made me to wait long time. Staffs are very lazy

I was very disappointed today....
Complaint comments  Read comments Complaint category Employees

Reliance Fresh — shopkeepers/road side vendors/hotels

 Simcock on Oct 20, 2017
Reliance fresh, no 573 whitefield main road, opposite whitefield bus station.
At 08.15 am this morning, 20 oct 17, i find road side vendors, hotels, shopkeepers come early and buy most of the vegetables in bulk, leaving nothing for your regulars customers. This morning i wanted a bunch of corriender leaves, to my amazement i found all leaves were bulk purchased by the above mentioned people. I informed the manager, who gave me a bunch of leaves from one of the bulk buyers. He tells me this practice is not correct. Can you instruct your manager that they should not allow any large bulk purchase...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — no supply of amul milk

 nishikantgupta on Oct 17, 2017
There is a reliance fresh store in pahar ganj, delhi. I always visit this store to purchase amul toned milk in the morning daily. But unfortunately, for the last 10-15 days is no supply of amul toned milk and amul full cream milk in this store. All other variety of milk is available there except amul toned milk. Even amul moti milk is supplied to this store daily. Many a times i have raised this issue with the store manager but could not get any reply from him.

Amul toned milk is available in the jhandewalan store but that store is too far for me to visit in the morning due to the...
Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — illiterate behaviour by reliance fresh staff

 narayanan babu' on Oct 16, 2017
My reliance one lift time card no.[protected]. I am a regular customer of not only reliance shop but also the reliance products in reliance fresh, reliance trend etc. But whenever we are going to reliance fresh shop, avvai shanmugam salai, chennai - 14 located nearer to our residence, we realise the bitter experience due to the illiterate behaviour of some of the staff working there including supervisor/manager with the customer. Daily they are making unnecessary quarrel with atleast one customer. Yesterday i. E. 15.10.17 one of the supervisor/manager (We think so) made unnecessary quarrel...
Complaint comments  Read comments [1]Complaint category Employees

Reliance Fresh — security personnel

 Prashpin on Oct 16, 2017
Today i visited reliance fresh store at thaltej ahmedabad. I was trying to call my assistant for carrying shoppings. My wife was standing inside with goods. When security personnel named hikers msungh did not permit me to go out even without goods and the bill. He forcibly asked me to lodge complaints d hurled his identity card at me and asked me to do whatever i wanted to. He was adamant in not listening or obeying his manager. After long purusation he forcibly and unwillingly said sorry. His behaviour was highly rude, arrogant and uncalled for....
Complaint comments  Read comments Complaint category Employees

Reliance Fresh — amount debited but not received by reliance fresh nangloi

 Manoj30782 on Oct 14, 2017
Dear team,
Today, 14/10/2017 i have done a purchase of rs 1542 from reliance fresh at nangloi, i have paid it via sodexo card [protected] at 7:37 pm.. Amount debited but after 5 minutes it got credited in mu sodexo card. I have waited for some time as i have picked necessary edible goods. So again one staff has swapped my card for rs 1542.75, amount debited but again it not received by reliance fresh.
I contacted sodexo where amount is reflecting debited.
Please help me into as i am in a loss of rs1542.75.
Your staff vijay kumar is just giving hanky panky answer....
Complaint comments  Read comments [1]Complaint category Other

Reliance Fresh — reliance one card - transfer of points from old cards to new card

 sundaram24 on Oct 14, 2017
Sir,
I have purchased a reliance one card recently since i have missed my card while purchasing goods. After wiping card, workers at the counter failed to return the reliance one card. We also forgot to receive it since we are concentrating our mind in the products purchased. So far i missed two cards like that. I have given two missed cards numbers.

My new reliance one card no: 6048-6311-3719-1188.

Missed card no; 6048-6311-7262-6619

Another missed card no: 6048-6310-5532-8259.

Please transfer the points from my old 2 cards...
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — never have they rendered exact change during my last 5 visits

 Criska on Oct 13, 2017
I'm a customer of yours from bangalore, the relaince fresh super market located on the begur main road have not been rendering exact change during my last 4 visits and they have been forcing me to take other products for the remaining amount. Their paytm payment method hasn't been efficiently working for the past few days. Please do the needful at the earliest. If this is persists you might have to shut down your esteemed firm, kindly do not cause such inconvenience in the future....
Complaint comments  Read comments Complaint category Business & Finances

Reliance Fresh — double payment thru debit card on 20/02/2017 at reliance fresh store mathikere bangalore

 Kunjusoura BHAN on Oct 13, 2017
I made debit card payment of rs1451. 17 on 20/02/17 and got sms from bank, but the manager insisted to swip the card second time by assuring that cash payment would be made within a week. Hence another payment of same amount was again made. This double payment is reflected on my bank statement. When contacted the manager he refused to give cash and instead gave a letter to the bank. I presented the letter to bank and verifying with their concerned depth, they confirmed that double payment was made to reliance fresh on 20/02/17. I repeatedly contacted the manager who is reluctant to make the refund....
Complaint comments  Read comments Complaint category Credit Cards

Reliance Fresh — billing counter scanning machine, weight machine not working at bowenpally

 Vamshi2017 on Oct 10, 2017
Hi,
Store: 2011
Location: plot no 26, survey no 143, 145 & 146, sri malani co-op housing society ltd., park view enclave, thokatta vill bowenpally.
Issue: billing counters if weight machine is there, there is scanning machine, if both are there, none of them work.
This is difficult for billing person and it takes more time for the customer at the billing counter. This is been an issue since 10 or more days.
Please can this be addressed accordingly.
Thank you,
Vamshi,
[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Recently Discussed

4 days ago
Reliance Fresh
problem with billing (bharat qr transaction)
9 days ago
Reliance Fresh
does not accept reliance card no. and card
18 days ago
Reliance Fresh
using non registered tid/mid for edenred ticket card
19 days ago
Reliance Fresh
miserable experience at your cash counter. staff inexperienced and not customer friendly. very poor service.
20 days ago
Reliance Fresh
Unethical service and product payment.

Featured Complaints

www.bdomains.com