Reliance Fresh Customer Care
Reliance Retail Ltd
Customer satisfaction rating: 2%
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1342
COMPLAINTS

Reliance Fresh Customer Care

Reliance Retail Ltd

Address
Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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383
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134

Phone:
Phone:
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104
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52

Customer satisfaction rating
2%
Complaints
1342
Pending
0
Resolved
29
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Reliance Fresh Complaints & Reviews

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Reliance Fresh — talking idiotly to me mr bikash rout

 Vibek mojanty on Jan 18, 2019
Take action on him or else I will lodge an fir against him. I dont want to see him when I visit again your store. Raghunathpur bhubaneswar odisha. I visited today morning your store. Within my billing process he make another bill without asking me. I when I ask he talked to me badly. And he also told he ask me about the billing. He must be punished for this. I also told to check the cctv but he ignores...
Complaint comments  Read comments Complaint category Business & Finances

Reliance Fresh — reliance fresh in medavakkam chennai - closing early at 08:30 pm

 rahman575 on Jan 15, 2019
Reliance fresh in medavakkam chennai - 600100

If we go at 08:45 pm security outside reliance fresh says that, we are going to close so he not allowing inside the store.

I think reliance fresh closing time is 09:30 pm. They should allow the customers tell 09:30 pm. Same has happened to other customers also which i have seen in person.

We are not happy with the service which reliance fresh is giving to us....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — rotten fruits

 Srini21feb58 on Jan 6, 2019
Reliance fresh at wagholi (Store no 2944) is selling rotten fruits. We have highlighted this to the manager of the store in vain. This is not expected from a reputed brand like reliance. This is a health hazard. Also the store refuses to accept the return of such fruits. Some of the photos of fruits stored and a video clipping on strawberry fruits bought recently are self - explanatory. Also reliance fresh near ivy estate, wagholi runs on tina factor (There is no alternative). If star bazaar or big bazaar outlet is opened within 5 kms, i am sure this particular store reliance fresh store has to...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — very poor customer service

 Sahil Bhutani1981 on Jan 5, 2019
I want to report poor customer service in reliance fresh store in sector 13-17 panipat. Everytime i visit the store i have to wait long time for a service guy to attend at non veg counter. This is not a one time issue but service is not provided in time. Even after asking several times for a person to attend, i end up waiting for 15-20 min. Even at the cash counter people are not well trained and end up making huge ques at the counter. Most of the sales person just believe in hiding in basement to avoid work....
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — regarding store men

 Shiva793842 on Dec 31, 2018
Hello,
We are residing in warangal telangana and we are the regular customer for reliance fresh located in pochamma maidan, warangal telangana i'm writing this mail regarding a worst service which i faced today.
In detail, i went to store asusual to buy milk packets but the store people refused to provide me suficient milk packets i actually take bulk in quantity regularly during the last hours of closing the store
Recently raised a complaint with the store regarding a price of a product where the store accepted it's mistake and refunded the part of amount (Rs.10) since from...
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — billing not done due to offline

 vishali.r@gmail.com on Dec 27, 2018
Indiranagar bangalore reliance retail... Was open this morning, around 8.45am, the billing counters could not operate with systems being offline.
Again after about an hour, it started working and again went into offline mode. Came back the second time and again down. Can something be done immediately to resolve the problem and not inconvenience the customer...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — non refundable of amount

 sudhirgupta.ynr@gmail.com on Dec 27, 2018
I had purchased some items of rs 674 from reliance fresh on 21.12.2018 at their store at near gaba hospital, yamuna nagar-135001 (Haryana) pid : 321627 batch id: 9151. I paid amount via pay zapp of hdfc and amount of rs, 674 was deducted from my hdfc credit card but reliance representative said that they have not received payment of rs.674. He has not given me buyed items.

My hdfc card customer care said that amt was transferred to reliance fresh given no. 3t5016 rrno[protected].

Please refund the amount immediately.
Sudhir gupta
Mob [protected]...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — non - refundable of amount

 sudhirgupta.ynr@gmail.com on Dec 27, 2018
I had purchased some items from reliance fresh, near gaba hospital, yamuna nagar -135001 (Haryana) for rs.674/- on 21.12.2018< pid 321627 crnt batch id 9151 and paid rs.674/- via payzap hdfc credit card and amount was deducted from my hdfc credit card. Your representative at store has not given items and said that rs, 674 was not received by us.
I contacted hdfc card customer care and they said that the amount was credited to reliance store amd given the following no.:

Sr no 3t5016 and rrno[protected]

Please refund my payment immediatly.

Sudhir...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — excess cost levied on grocery articles reg.

 Rajendraprasad A.V on Dec 23, 2018
The reliance outlet at irinjalakuda is levying exorbitant price over and above mrp and also betray consumers on discount sale. Out of he grocery items today i bought from the out let, chana packet item is chargedrs. 146, wheras the mrp of the item is rs. 138. So also the sampthrupthi coconut oil packed bottle priced rs. 220 instead rs. 219 (Mrp). The modi cake 450 gram is charged rs. 142.10 without 10% discount offered on mrp rs. 145 the bill no. Is 78...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Reliance Fresh — callous behaviour of staff for refund

 SanjayKP on Dec 23, 2018
Date: 23rd december 2018
Store: reliance fresh, ruchika market, baramunda, bhubaneswar, 753003
Product in question: saffola oats 1kg with a 400g pack free with it

We purchased items including the saffola oats 1kg which had a 400g pack free with it. Both packets were taped together which was convenient. However, the lady at the billing counter scanned both packets and charged me for both the 1kg and 400gm packets knowing very well that it was a combo offer. When i returned later after finding out this discrepancy, the only person who really took any interest was the store...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — customer data peddled

 arvy_1 on Dec 17, 2018
I am registered with DND. After visiting Reliance Fresh, Maruthi Seva Nagar, Bangalore, I am usually disturbed during my working hours by calls for credit cards, personal LOANs, etc from different mobile numbers. (Latest were from [protected] and [protected]). This is a recurring nuisance. Customers data is sold to third-party without the customer's consent or knowledge. When I contact the concerned bank about the call, those ### pretend innocence.
These stores have no sense of decency. There are other ways of making money than selling customer's data.
I am fed up of complaining...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Fresh — non-cooperative attitude of staff

 shreerang joshi on Dec 13, 2018
The staff at reliance fresh store at ivy estate, wagholi, pune is extremely non-cooperative. This pertains to their behaviour on 11 december 2018. There was no one to weigh the vegetables; inspite of requesting the staff no one turned up. Customers were waiting in line for more than 10 minutes. The manager too was requested, but still no action was taken. The manager was in fact with three other staff members inside his office... Eating.

There was only one billing counter functional, with 8-10 customers waiting.
Request look into the matter, so that the staff performs their...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — employee using the perfumes

 NARESH SHABARI ASOKAN on Dec 13, 2018
Hi this is naresh, i am regular use to buy things at reliance fresh in masakalipalayam road, hope college, coimbatore. Today (13/dec/18) morning when i was purchasing the products @ 8.20 am, i just noticed one of your male employee (Short name abhi), who just came in and directly went to perfume section, opened up one of the fogg perfume and use for his own, then put back the same in selling rack.

Are you guys kidding at customers?? Do you think we need to buy the used ones??? More over what's the use of having cameras around the store???

Also may i know the reason...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — rotten food product

 Prash Cj on Dec 11, 2018
Brought food products today at reliance fresh at tambaram (Chennai), frozen food (Amul happy treats hash brown) that i brought was rotten the manufacturer month was dec 2017. Pls provide a solution. I didn't expect such lack of attention from the store. The smell itself was so bad when the seal was opened, excepting a solution from you soon.

My email — prash. Cj@gmail.com
[protected]. Phone number...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — staff misbehaviour!!!

 Deepak Chahar on Dec 8, 2018
Hi, this to bring to your notice that there has been a incident of serious miss conduct by your employees @yelahanka store in bangalore.

We went to buy groceries at around 8:30 pm, store looked understaffed and was in completed mess. New process of weighing fresh veggies was being introduced and team was completely clueless and more so no dedicated person was available to weigh and put the sticker every now and then 1 of the cashier would come in weigh few items and leave. We literally have to wait for over 10 mins to get few veggies weighed for billing.

@billing counter...
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — entry stopped while shop and counter were open

 Anu88 on Dec 7, 2018
I visited reliance fresh indore, mp, near indraprasth tower. It was 9.30pm and customers were shopping and counters were still open. But the security guard refused me entry saying counter is closed.
Still i reasoned with him but to no avail. 2 more employees came and said sir we will not allow you to enter saying counters were closed. I told i just needed one item and am not here for bulk shopping. This type of unruly behaviour can not be accepted. If customers had not been inside i would have accepted their reason, and to my amazement as i was sitting in my car i saw a costumer getting inside...
Complaint comments  Read comments [2]Complaint category Department Stores

Reliance Fresh — not attending customer

 Harshabh Soni on Dec 7, 2018
I got a coupon from your side stating that on your diwali purchase you got coupon of worth rs 100 when i went to store situated in sector 16 panchkula they are unaware of it and with cooperation i have waited for around half hour but they are least interested in attending me. Please see to it and earlier also i have seen there is no queue for billing so kindly resolve it....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — did not deliver products more than 2 days

 Shubhrajit Biswas on Dec 3, 2018
Hi,
I purchased some food items 25 kg rice bag, tea leaf, and ashirbad atta 5 kg from relience fresh from signature mall whitefield, bangalore on 1st december 2018. Bill no-15. Name: shubhrajit biswas contact no - [protected]
. I did fill up the delivery form and they told that should be delivered by 2nd december. They told every time like it would be delivered in next 30 mns but it is never delivered yet. It's simple harassment for us. I never expect that your delivery service is too poor. I called manager multiple times and he told he will be checking but never get back to me with...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — pf uan knowledge

 Wasi abbas on Dec 3, 2018
Dear sir
I have worked relaince fresh store in madhuban road new delhi (May 2008 to 29 july 2009)
Sir i no pf recive so i want to you my help plz.
My name:- wasi abbas
Emploee no. :[protected]
Register mob. No., [protected]
Pf account no.:- mh/va/117678/21226
Pension no. :- mh/va/117678/21226
My new mob. No. [protected]
Email:- wasiabbbas@gmail.com
Plz sir my help....
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — billing is major problem at mega mall gurgaon

 Lalit1980 on Dec 1, 2018
I just had a very bad experience at mega mall gurgaon outlet. I stand on billing line for 45mins. There was a lady at billing counter who was not able to work fast and dont know how to change card machine's paper roll got finished and her fellow colleague insted of helping was making fun of her. They said i have to get the payment done from other counters, where all counters were busy and finaly after too much of hassle and argument i had to leave my stuff and move out. There was no manager or incharge we try to find but no was there....
Complaint comments  Read comments Complaint category Credit Cards

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