Reliance Fresh Customer Care
Reliance Retail Ltd
Customer satisfaction rating: 1%
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1113
COMPLAINTS

Reliance Fresh Customer Care

Reliance Retail Ltd

Address
Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
111
51


Customer satisfaction rating
1%
Complaints
1113
Pending
0
Resolved
13
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Reliance Fresh Customer Care related pictures (130)

Reliance Fresh Complaints & Reviews

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Reliance Fresh — Billing malpractice, cheating by Reliance fresh staff from cash counter while billing

 Vijayaraj R Nair on Jan 17, 2017
I am Vijayaraj R Nair, Creator&CEO Daffodils Interiors Kochi-682020. Today on 17th January 2017, . BILL NO: C 6719, #0061 time 18:08:15 S02307 R002 my customer card number 6048631042368889
Total bill amount :Rs. 3252.19
3 items in the bill was entered extra which is not purchased from store valuing Rs. 35+75+44=154
If I got cheated Rs.154 from one bill.. What will be the revenue he makes in a day from store. Reliance is answerable to my money and should also also pay fine for the unethical billing you have made to me....
Complaint comments  Read comments Complaint category Employees

Reliance Fresh — Money debited 2 times

 jagadishnt on Jan 15, 2017
I purchased fruits from villivakam reliance fresh
189.18
First i used axis debit card money debited
But shop person tells error occured
Again swipe i gave syndicate card that amount also deducted
But axis monet not refunded till date

I shown my transsaction statement
But supervisor very lasy in response

New lady staff invoved in work she don't no any thing about debit card swiping operation
Purely supervisor irresponsibility

Their staff response very poor today...
Complaint comments  Read comments Complaint category Banks

Reliance Fresh — Wrong dabit on jio money account

 Sanjay sethiya on Jan 13, 2017
I m purchase on reliance fresh through jio money but amount dabit 02 times on 07.01.2017. 1st transaction id received 7.22 pm ( 170107192218 ) but not consider reliance fresh counter . After Above transaction my jio money acount balance low so im cradit jio money account & 2nd time payment made through jio money on 7.28 pm ( transation id 170107192810
Payment done two time but refund not received....
Complaint comments  Read comments [1]Complaint category Banks

Reliance Fresh — Horrible service

 devin ateotia on Jan 10, 2017
Date: 1st Jan 2017
Reliance fresh in Nerul has a horrible customer care service. They refused to sell me the products saying that they wont give me the change because my purchase wasnt of Rs. 500 (They do not have any such policy). Is the selling and service of your store that bad that you can't provide your customer with the change of Rsa. 2000? Not only this the staff members named Mahesh and Rakesh and the manager named Hitesh Ouja (not really sure how it is spelled) were awfully rude and disrespectful to me and my friend. This is not the first time this has happened in that store. All...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — 2 times rs.510 debited from card no 622xx8960 on 07/01/2017 for single purchase.

 gotla on Jan 8, 2017
To day on 07/01/2017 i went to purchase some vegetable items and stationery to reliance fresh, jp nagar, 1st phase, near sarakki, bangalore.in cash counter when i given my sbi debit card for settlement of bill and he swiped my card and returned it me back but again he asked me the card and swiped again. He replied me that first transaction he made cancelled. But after some time mobile allred came that two time amount debited from my account.
So, i request you to credit rs. 510 in my account within immediate effect. This is for favour of your information and necessary action.

1st...
Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — Double transaction for purchase but money is not yet refund.

 rahul arbat on Jan 4, 2017
It's been a 1 month, I have bought some grossaries from Reliance Fresh, pashan sus road, Pune . While payment they had transact money from my Food card twice .

When I asked them that 2 transaction are made for single purchase, they were saying ke it's a mistake . You will get your money refund by 7 working days .

But till now no refund credited in my card

Transaction date - 3-dec-2016.

Please do this needful and help me to get my refund as soon as possible .

Thanking you !

Rahul Pawar
9890675263...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Amount (65.32) has been debited to my debit card.

 Chanchlesh Gakhare Pawar on Jan 2, 2017
I had visited your Reliance Fresh outlet located at East Ave, Palace View Society, Kalyani Nagar, Pune, Maharashtra 411006, India store on 04.12.2016 where a invoice entry of Rs. 65.32 was made. On swiping my debit card, some error message appeared. The person at the counter tried 6 times to get the payment, but due to some network issue, it did not went through and the invoice was not generated. Later I found that the amount (65.32) has been debited to my debit card.
The amount is debited from my account on the day itself but the billing did not happen and the store promptly refused to allow...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Debit card failed not proper response

 james52 on Dec 29, 2016
Dear Sir,

I am deeply disappointed not to find solution after 15 days of transaction through my ICICI debit card losing 1886.64 ( 943.32 x 2)swiping twice at Reliance retail at medavakkam koot road - store No:2733.
The amount is debited from my account on the day itself but the billing did not happen and the store promptly refused to allow purchase.

The date of transaction is on 11.12.16 at about 7.00 PM hence the message as debit on 12, 12, 16

The store manager is courteous to send a mail to his credit manager office mentioning the details in...
Complaint comments  Read comments [1]Complaint category Online Shopping

Reliance Fresh — Debit card dispute

 Aparna Gaonkar on Dec 29, 2016
On 26/12/2016 @ your Reliance fresh outlet, Near Cosmopolitan Club, Jayanagar 3rd Block, Bangalore-560011my debitcard has been swiped for an amount of Rs.295.54 thrice while the actual bill amount was already paid for same amount ...Kindly reverse the transactions amounting to Rs.591.08 to my bank...no one responds properly including the so called manager......
Complaint comments  Read comments [2]Complaint category Department Stores

Reliance Fresh — Fake bills & amount not credited back

 kamalslams on Dec 28, 2016
Reliance fresh pandav nagar delhi 110092.
Date : 03 dec 2016

Please find the attached image.

In image there are 2 bills 1st of amount 1013.12 & 2nd 997.92, i purchased home goods/rasan and found bill differences on same products
In same store at same time.

Story is :
I went to reliance store to purchase home goods/rasan on 03-dec-2016 and purchased home goods bill was rupees 1013.12 but
Transaction got failed and amount was deducted from my account.
Within 10 mins same day i asked to bill at different counter...
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — Refund of money

 chandni dutta on Dec 27, 2016
I have done a shopping of 1985.88 from one of your outlet and i was asked to pay through jio money as 10% cashback offer was there. But when i did my transaction i got failed and money got deducted from my jio account. Still the manager of the store asked me to do the payment again through debit card and i did so. I have paid the money twice to the store and the manager of the store told me that the 1st transaction will be refunded as my jio money cash within the next 24 hours. But itz been more than 20 days i have not received the money....
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Two time payment

 prasant modi on Dec 27, 2016
Dear Sir,

I have made payment to Reliance fresh through Jio Money two time as your authorised seller confirmed me of payment not received 1st time.

The Transaction no. is as follows:

1st -121809353876
2nd - 121809252286 (Not Recd.By Reliance fresh).

I have complained more than 5 times at your Reliance fresh store and more than 6 times at your jio money but not got any favourable reply.

Kindly look in to the matter .

Thanking you

Prasant Modi
Mob no. 9871136660
Mail : prasantmodi@gmail.com...
Complaint comments  Read comments [1]Complaint category Online Shopping

Reliance Fresh — Excess amount debited from my debit/credit card

 Rajat_12342001 on Dec 27, 2016
I had visited your belapur store on 11.12.2016 where a invoice entry of rs. 2342.59 was made. On swiping my credit and debit card, some error message appeared. The person at the counter tried 4 times to get the payment, but due to some network issue, it did not went through and the invoice was not generated. Later i found that the amount (2342.59 x 4) has been debited to my credit / debit card.
I again visited your store on 15.12.2016 to raise a complain wherein i met mr dada patil. He logged a complain in the system with log no. 4966910. From that day i have been following up with him but...
Complaint comments  Read comments Complaint category Credit Cards

Reliance Fresh — Money deducted twice from my account

 tjohn71 on Dec 26, 2016
On 20/12/2016 i bought things of amount 420.00 rs and while paying at the counter, they said transaction not occured for first time so swiped again... But afterwards i came to know that the money has been deducted thrice. When i asked them, firstly they said it is under process and it will take 3 days but now they are telli that they didnot get the money twice in their account. They asked me to call the bank and its weekend so i cannot do that.. But in my corporation bank account it is clearly showing that it has been credited to their account... I really wanty money back because be for them its...
Complaint comments  Read comments Complaint category Business & Finances

Reliance Fresh — Double money deduction for same purchase

 Sweta5168 on Dec 24, 2016
On 20/12/2016 I bought things of amount 761.69 Rs and while paying at the counter, they said transaction not occured for first time so swiped again...but afterwards i came to know that the money has been deducted twice.When i asked them, firstly they said it is under process and it will take 3 days but now they are telli that they didnot get the money twice in their account.They asked me to call the bank and its weekend so i cannot do that..but in my m-passbook it is clearly showing that it has been credited to their account...I really wanty money back because be for them its such a small amount...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — Amount not credited back

 kuldelhirel on Dec 23, 2016
I purchased home goods/Rasan for rs 3491.50.I don't what happened exactly amount debited from my account but trasaction got failed.As it was done by one of the representative of reliance fresh from dwarka mor new delhi uttam nagar.i consulted twice and thrice to the reliance shop for crediting my amount back to my account they assured they will send details to bank and will be done withing one week .i contacted bank bank replied they have not sent any details accordingly .It is already 15 days form date of purchse now .ie. on 11.12.2016 i have done my transction with reliance fresh.why reliance...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Reliance Fresh — Offer Item not given as per the offer and Rude behaviour

 suvra saurav on Dec 23, 2016
Reliance Fresh Mico Layout Bangalore.
Date : 20 Dec 2016

Please find the attached images.

As per the photo 1, jpg, there was an offer stating on the rack of Sunsilk Shampoo's. With Sunsilk Shampoo 340ml (Mrp 195) there is a free sunsilk shampoo of 80 ml.
I picked a Sunsilk shampoo 340 ml and verified its Mrp as 195. Please check the photo 2.jpg and 3, jpg.

Before putting into my shopping cart even I confirmed with a Reliance Fresh Executive lady, she called her supervisor and finally they confirmed me, that there is an offer with that shampoo...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Cheated us with wrong billing

 saidivya56@gmail.com on Dec 22, 2016
We have purchase BOOST and got an offer for Rs.100 worth free vegetables, since our card not accepted for full bill amount we have returned the BOOST but they have billed for vegetables. We are not in need of vegetables and intimated them to take it back but they refused only because they have billed it.Kindly resolve the issue, we have paid Rs.500 and left all the grocery in shop itself since their response is very unkindly and arrogant.
Kindly help us to get our money back pl....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Failure Credit Card Transactions

 hari brahmeswara reddy Kovvuri on Dec 21, 2016
Incident on Dec 11, 2016 19:04
I was try to to purchase some goods of worth rs.316.54, from Reliance fresh store@ Indira Nagar, Gachibowli, Hyderabad. My card was swiped thrice unfortunately none of them got succeeded and amount was debited from my account all 3 times.The shop keeper ensured it will be reversed with in 4 working days. Its been over a week and no response from the reliance fresh end.
I request to take it seriously action on this Because I meet store manager many times on this issue. he is not providing proper response.

I also try to reach HDFC credit...
Complaint comments  Read comments Complaint category Credit Cards

Reliance Fresh — Reliance spoilt milk packet

 minuelizabethgeorge on Dec 21, 2016
I had bought 3 packets of reliance milk unknowingly on 19th December which was of the previous day milk consignment. On boiling it on the same day, I found all packets spoilt. On returning the bill along with milk packet covers today to the store manager at mogapper west, chennai-37, he refused to replace the spoilt milk. As I am a regular customer, I have already replaced it earlie In such a instance. The behaviour of the present manager is unbecoming of a reputed company like reliance. Plz initiate necessary action against the concerned store manager and please do let me know.. my number is 09789606142...
Complaint comments  Read comments Complaint category Food

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