Reliance Fresh Customer Care
Reliance Retail Ltd
Customer satisfaction rating: 2%
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1371
COMPLAINTS

Reliance Fresh Customer Care

Reliance Retail Ltd

Address
Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
282
down
108

Phone:
Phone:
up
83
down
41

Customer satisfaction rating
2%
Complaints
1371
Pending
0
Resolved
24
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Reliance Fresh related photos (190)

Reliance Fresh Complaints & Reviews

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Reliance Fresh — complaint for offers

 Salsham on Apr 25, 2018
Not at all happy with the staff of Reliance fresh as they don't tell the various offers before billing they tell about them at the time of billing thereby wasting our time and the most important thing is when any brand offers product combination such as Maggi free with Maggi sauce then they don't give the free thing with the product even after having it. Sometimes customer buys a particular product just because of the offer such as product combination and then they don't give it and thereby due to hesitant behaviour of customer they buy the product forcefully.Bad experience is based on Reliance...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — double payment made

 23011974 on Apr 23, 2018
On 21st april 2018 i purchased some items from reliance fresh - near ayyappa temple, sm road bangalore - 560015, the utid is r) 121801 @ 12.14 time and approximate bill value is rs. 1097.47, and i swiped my debit card and it was deducted from my bank two times with the same amount.

Kindly look into this and let me know how to collect the double payment.

Your regular customer
Sanjeev kumar...
Complaint comments  Read comments Complaint category Other

Reliance Fresh — open time late

 VISHRUT SANGHVI on Apr 23, 2018
I am living in ahmedabad
In ashoknagar, paldi
Reliance fresh time for vegetable morning time is to late for entering in store

We are waiting at least 20min til
08:20am not enter any person in store
Store manager is so rude

Vehicle for vegetable of reliance fresh already reache early
But to unload d all d vegetables after by 8:00am
It is to late other than other reliance fresh store...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — dairy milk lickables without toy..

 sudhirsaini1991@gmail.com on Apr 19, 2018
Dear sir i have shopped reliance fresh rohtak few days ago.. My mobile no registered is [protected]. I purchased a lot of items that day... First of all after a discount mentioned on wipro wash, they refused to a discount.. If u can't give a discount they wht is the need to show on wall. B coz a normal person see scheme which are mentioned there and by this customer decides what they purchase... And same day i purchased a cadbury lickables... When i opened it at my home i found broken seal of that product... I purchased it for my baby... He was so sad when he found no toy inside the product... And...
Complaint comments  Read comments Complaint category Kids & Baby

Reliance Fresh — reliance fresh / gajuwaka /visakhapatnam

 Shweta Meena Mishra on Apr 17, 2018
The manager at reliance fresh was rude to my mother while the team was unloading the stuff (In this case water melon) the manager of the branch did not allow my mother to pick the fresh stock and insisted in buying the old one when we complained about same the store manager was rude and very disrespectful. I will certainly drag the store to consumer forum if you guys cannot take appropriate actio / [protected]/ sattuworld@g, ail.com...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — frozen food

 tiwari brajesh on Apr 14, 2018
I visited reliance fresh store at motera, ahmedabad and bought select frozen peas (Buy one and get one free). The counter man gave me one packet of frozen peas and added the price of two packet in my bill though it was written buy 1 and get 1 free. This happened to me second time. The people are just cheating to the customers.
Another height when i tried to contact customer care all the time they gave me phone number which is not valid.
I feel i have been cheated by this and it has happened to me second time.
Dated 14:04:2018
Time 11:03:51
Bill no 151
Store...
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — price variation and the store manager misbehaviour

 Venkatrock42 on Apr 13, 2018
I went to your store today (13/04/2018) in west mogappair chennai to buy a maggi hot & sweet tomato ketchup.in your display they mentioned 78 rupees but they charge me 98 rupees i asked your store manager but he is soo rude to me and using abusive words. I have photo proof and bill. I hope you make further action and reply to me. Otherwise i'm going register a complain with consumer court.

Thanks
Venkatesan
Ph-[protected]
Email - venkatrock42@gmail.com...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — double swipe of debit card for my purchase

 Jonathan Edwards on Apr 13, 2018
Purchase made in reliance fresh hennur main road, bangalore.
Amount spent - 669.44
Purchased on 8th april 2018.
Debit card payment.
Acknowledgement wasn't received in the first swipe hence swiped again, but twice amount has been deducted from my account.
Have followed up with the manager here, but in vain.
Please help to get the deducted amount back to my account.
Invoice no - [protected]
Payment ref no[protected]
Store no - 2136, cashier no[protected]
Bill no - 169, pos no - r109...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — scam that is going on in your retail stores

 Shashank Erukulla on Apr 12, 2018
Sir, this is shashank erukulla. I am from warangal. As you know that your retail stores are giving offers when we use visa cards for paying the bill. Your retail stores employees entered into an agreement with other small shops and selling all goods to that shops using visa cards i. E 33.5% off on every bill of 300. Your employees are getting commission from other shops and your offers are not reaching final customers...
Complaint comments  Read comments Complaint category Other

Reliance Fresh — related to over billing

 anil_iasri on Apr 9, 2018
When i went to buy some household items from reliance retail store at plot no.1, dwarka city center, sector-13, dwarka, new delhi on 07.04.2018 (Store 6239), i found board at various places in store displaying that "every thing below 5% on mrp everyday". However, when i got bill i was surprised to see that some items are billed on mrp and in some items only 2% discount were given instead of 5%. This is tantamount to cheating with public and unfair trade practice. Such a big name in the industries like reliance should not adopt such type of unfair practice. Kindly look into it so that such type of...
Complaint comments  Read comments Complaint category Unauthorized charges

Reliance Fresh — inferior customer service

 Pradeep 20 Sharma on Apr 8, 2018
Customer service is not satisfactory. Never found any person to customer help to found any prduct. Found all the salesman gathered in store room but not ready for help after request. Many times we complainets to cash counter but not careful.
Products is not available in store as per display. Products price is different from displaying offers.
We can say no one is there to help customers....
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — amul ice cream - chocolate sundae

 Vichu Aries on Apr 8, 2018
I bought a chocolate sundae amul ice cream on 6th march 2018. The moment i opened in the ice cream i could smell some medicine. When i went to the store for this issue the store manager refused to give any refund or replacement. The only thing she could say is "it is the problem on the brand", and the only thing running in her mind was ""'god, please make this guy to leave my store asap". She said she will address this issue to amul vendor and i know this is not going to happen because she dint even cared to ask my name or any contact details.
So sick of your guys!!

Store:...
Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — misguided in two wheeler insurance

 siddharth48 on Apr 8, 2018
I submit my previous policy to issue new policy at the time they say some less amount to issue policy around 1550 and i told that i claimed from previous insurance at the he told less premium and issue the same and in same policy he misguided me for less premium and in new policy he written we dont take any claim in previous policy. So after one week i recieve a letter from icici lombard that you claimed from previous insurance but you mention u not claimed any in new insurance because of mr arvind who issue my insurance and there he he dont describe that i claimed from previous insurance.in letter...
Complaint comments  Read comments Complaint category Insurance

Reliance Fresh — no delivery of order and v arrogant behaviour of staff

 Rishi Saraf on Apr 8, 2018
I had purchased an order of rs6000 on 7th april 2018 at 2pm and was guranteed an assured delivery by 6pm.
However upon not getting the order by 6:30pm i called d store people as i had to leave home by 8pm.
Upon getting d delivery person's no. And having a word i came to know that d order is late. He said that d order can be delivered after 8pm for which i denied as i wont be at home. Hence asked for d delivery around 9am in morning for which d delivery person agreed.
Now when i am calling d store in d morning around 10am they are telling me that d delivery person came to ur...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — incorrect weighing machines

 Sudeep Sukumaran on Apr 2, 2018
Just had a bad experience with reliance fresh.

Purchased some baby corn from the store at chalakudy. The weight as per the electronic weighing machine kept amongst vegetables was 0.505 kg whereas they put 0.588 in bill. The billing staff didn't even respond when i asked them to recheck. The approach was very unfriendly. Then i approached the manager and asked him to weigh it in all three electronic machines in the store.

The results were very weird. One machine showed 0.48, another 0.505 and the next 0.59. He apologised and gave back the extra money.

These...
Complaint comments  Read comments [1]Complaint category Products & Services

Reliance Fresh — ponds white beauty cream

 Vatsal Mandora on Mar 31, 2018
I bought pond's white beauty day cream spf 15 pa+from reliance retail limited, shop no:- g-1 to 5, science square comp, nr takshshila bunglows, science city road, sola gam, ahmedabad-380060. The crem bottle had broken out. I went to change it by taking it but store keeper mr. Karan jadeja very rudely behave with me. I want justice and action on karan jadeja....
Complaint comments  Read comments [1]Complaint category Cosmetics

Reliance Fresh — misbehaviour with female customers

 Neha Cambell on Mar 31, 2018
29/03/2018 visited the reliance fresh store in kharghar sector 19. The security guy insulted my mom and told her to keep her bags outside in the rack and even checked her bag while allowing others to carry their empty bags inside the store. The security dint allow her to get into the store. The person was a man how can he check a females hand bag? Does reliance allows their male employees to peep into a females bag? What about a females morality this is insane and on 30/03/2018 i went to question the security. That man accepted his mistake and apologised however the guy named as rupesh started quarelling....
Complaint comments  Read comments Complaint category Employees

Reliance Fresh — unsatisfactory behavior of staff

 Maalsingh on Mar 29, 2018
On date 29 march 2018 i was purchased 5410/- grossery from reliance fresh khirni phatak road tara nagar jhotwara jaipur rajasthan. During billing time mr. Vikash mishra (Billing man) was misbehave, roudly talking. I has complained to manager mr. Suwalal, but no satisfactory action has on mr. Vikash.
Myself
Maal singh shekhawat
[protected]
Maalsingh_antra@rediffmail.com...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — services

 mahipal1983 on Mar 28, 2018
Dear team,

I have visited so many times to reliance smart store (Iskon) ahmedabad and observed that worst customer service in ahmedabad. Staff is not supported as well as cashier doesnt want to bother for customer. Even, employees are not much interested in customers. I am very very much fed up also ask about manager gaurav so all the time i was told about him not available at store. I have heard that, this is the most popular store in india but worst service in india as well.
Kindly let them train, how to communicate with customer.

Thanks...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — raw rice type sona masuri 10 kg packing

 Mrs. Mahesh on Mar 26, 2018
We are regularly purchasing sona masuri raw rice for consumption from reliance fresh. The 10 kg packing we purchased in the last cycle has strong smell of gamaxene powder and causes irritation of mouth when consumed raw. I urge you to kindly look into the matter. This was purchased from the reliance fresh store in savitri nagar, south delhi, pincode 110017....
Complaint comments  Read comments [1]Complaint category Food

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