Reliance Fresh Complaints & Reviews

I went to reliance fresh which is there in sanganer jaipur i purchased several things and used the credit card for the payment
there occured a digital error in their machine. from my card the money was reduced but it was not showing in their machine
we contacted with the manager MR. KULDEEP SHARMA also he said that by the evening of 3rd november the money will come in your account
but the problem is that neither the...

Hi Team,

I recently bought food items from - Reliance Fresh located at
D/R No:29-14-13, Opp:Sbi Zonal Office. Prakasham Road, Suryarao pet, Vijayawada, Andhra Pradesh 520010 using my Sudexo card.

The store is maintaining food items which are going to expire very soon. Fruits/vegetables are not at all "Fresh". Worst part is they sold me spoiled eggs, ice creme and bakery items.

Felt very bad after buying such bad quality food items from HIGH reputed brand. Common people ditch normal supermarkets and go for branded outlets just thinking that they would get good quality items worthful of the money they spent.

I would suggest doing quality checks of your stores often and thus protect the trust and reputation you already gained.

Regards

Payment of Rs 110.06 made two times for bill no.37 dated06.04.2024 at store no.2549 cashier no 60649286 Pos no. R101.
Customer mobile no. & ROne card number [protected].
Requesting refund at the earliest

PLEASE CONVEY MY THIS MAIL TO MR. SANDEEP VARAGANTI AND MR. MUKESH AMBANI .

Dear Mr. Ambani and Mr Sandeep,

I am a dedicated customer of Reliance Industries and regularly visiting Reliance Super store at Beta 1 Greater Noida and before this when this store was running in Ansal Plaza.The customer service at this store has become a big causality and i feel the things are not happening in Ethical Manner . To quote a few examples :
1. The knocked down vegetables of the previous day are kept on display the next day. When retail customers like me ask for the price and want to buy, they say the price is not available and it will be updated in the second shift shift. on the other hand Channel Manager says that vegetables are knocked down on same day at 6 PM. My contention is when a product is on display, its price should be available as soon as the store opens or it should not be on display without price. My apprehension is that on the next day the vegetables are passed on at lower price to nearby Dhabas and Restaurants and we retail customers are deprived of the opportunity to buy at lower rates.

2. Threatening behaviour of counter staff and coverup attitude of Store Incharge : On 20.03.24 i visited a store to buy vegetables when i asked for price of vegetables on display i was told that the price will be available in the second shift . When I took photographs to convey to you and Mr Manav, I was literally about to be manhandled to snatch my mobile and told that you are making a video . Not only this the counter boy in a threatening tone conveyed that he is in store otherwise would have seen . Even the store incharge was taking the side of the counter boy and justifying and telling me to buy knocked down material at full price or buy it after 6 PM and come back or wait till 6 PM when price will be updated .

3. Products of lower price with lesser shelf life on display are refused to sell by saying that price is not available for this product - Example Olive Oil # Figaro# which i bought at higher price though product with lower price was available on counter.

The pictures of my visit, staff who was misbehaving are attached for your information. look at the body posture of boy and threatening eyes.

As a dedicated customer i am writing this mail so that you take corrective action of running the store as well as action against such staff who has misbehaved.

Customer service and staff behaviour I will rate as # Big Zero # at this store where another store at sector 36 Greater noida is running in an excellent manner with top class of customer service.
Regards

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Rajiv Mishra

I am writing to bring to your attention a deeply distressing incident that occurred at your Reliance Smart store located at Golimar Garden, Jaipur Mall, Amber Road, Near, Ramgarh Road, J.D, A Market, Jaipur on 12/18/2023.

On the mentioned date, my sister and mother visited your store to make a purchase. However, their shopping experience turned into a nightmare when, upon exiting the store after completing their transactions,...

My recent experience at Reliance Fresh was disappointing, as my helmet was stolen from their rack. When I asked for CCTV footage to identify the culprit, I was informed that the cameras were not working. This raises serious concerns about customer safety and the store's commitment to security. The staff's response lacked empathy, leaving me questioning the reliability of Reliance Fresh at this location. - Defence Accounts Employees Layout, B Narayanapura, Krishnarajapura, Bengaluru, Karnataka 560036

At the reliance fresh store, they do not put mark down sticker on the products and also on the damaged products they do not put stickers on it in the morning neither they provide the complete information about those products. Further the people working there take the products by themselves in the morning.

On September 18, 2023, at 5:10 PM, I purchased Snack A Tac Frozen French fries. To my surprise, upon attempting to use them, I found green mold and a foul odor emanating from the product. This is the second time I've encountered this issue. The product's expiration date is May 12, 2024.

I strongly implore Reliance Fresh management to initiate an investigation into this store and ensure strict adherence to minimum safety standards. Food safety is o[censored]tmost importance, and it appears that these standards are not being adequately maintained.

Bill Amount: 1620.15
Bill no: 189
Bill quality is pathetic

Dear sir,
Re: Refund of amount debited twice in my S/B A/c [protected] on[protected] with Rs.949.05p.
===========
In reference to the above I would like to submit that on 13/11:/2022 Rs.949.05p on purchase of items from Reliance Fresh Kesarganj, Ajmer due to some error in their system my S/B A/c [protected] was debited twice by the said amount. The SMS system of our B.O.I had stopped for a couple of days on my phone due to some technical problem, so I could not come to know of the error.
Only on updating my passbook from the Bank I came to know of it. Immediately I contacted Reliance Fresh Kesarganj Ajmer and complained the error and they assured me not to worry we will put up the matter with our Controlling Office and get you the refund. I gave them the details of the matter alongwith the Xerox copy of the passbook reflecting the error but time kept passing by and Rel. Fresh Ajmer kept assuring me that it may be taking time but the amount will be refunded to you.
In between the Managers of the Store kept changing. I approached the incoming manager in the begining of May 2023 and he said to me to give him the particulars of the error once again alongwith the statement of the a/c debited by the debit card. Hence, once again I provided the same and after almost a month they (Controlling Office of Rel. Fresh Kesarganj, Ajmer.) sent them the following message which they forwarded to me :

"We have received only one time credit. In such scenario, customer is needed to caall the bank customer service center and need to raise a charge back request.Charge back team will check and will refund back the money."

It is therefore requested of your good Office to take up the matter with the concerned authorities and arrange to get me the said amount (Rs.949.05) at your earliest convenience.
Account statement attached for your ready reference.
Thanking you,

Yours faithfully,

(J.J. HOWARD)
S/B A/C- [protected]
DEBIT Card No.[protected].

Today morning ( 17th sep 2023) I visited Reliance fresh, near Gandamunda square, Bhubhaneswar for purchasing of some items. As they had opened the store and all staffs were available. I asked them whether I could enter the store because it was 7 am. None of the staffs present over there even bothered to answer me. Irrespective of asking them multiple times they kept quiet and didn't answer anything. When asked to the retail manager he also didn't even respond to the customer. With the most utmost indecent manner one staff told me that the store opens at 7 am. But I told him that the clock shows timings way past 7am.Out of nowhere a lady staff came out with a very rude behavior and told me that I can put a complaint against them anywhere and no one can do anything to them. Felt like more a warning. When I told about the behavior no one told anything and kept quiet.i came from store without purchasing of anything items.
I have been associated with Reliance Fresh since a long time but this is the most indecent behavior of staffs towards a customer.
This is extremely unfortunate that the Manager along with Staff are unaware about proper behavior towards customer.

Requesting you to kindly look into the same and take immediate action.

I am writing to bring to your attention a concerning issue I encountered during my recent visit to a Reliance Smart store. On the 16th of August, I made a payment at one of your outlets using the UPI payment method. However, I was surprised to see that the payment status in the Reliance software is marked as "failed."

Date: 16th aug'23
Time: 07:49 pm
UPI Transaction ID: XB04AZYABBJPZ2V
Amount: 574.1
Store Location: Moorkuri Mansions, Kothavalsa, Vizianagaram dist, Andhra Pradesh, 535183

The airconditionar of the store is out of order most of the time. Please look into this

Ek Jagrook upbhokta ki shikayat.

To: Mr. Mukesh Ambani and Team
Fm: Jyoti Chowhan

This is the list of complaint, I would like to escalate -

POOR QUALITY PRODUCTS SOLD UNDER RELIANCE NAME.
The brands you sell from outlets like TATA, HL etc are good, but products under RELIANCE name are PATHETIC, LOW QUALITY AND WORST. I really don't understand, HOW you PROCURE such sub standard material and are selling through your outlets.

VEGETABLES SOLD ARE SMELLY AND STALE AND POOREST OF QUALITY -
Most of the vegetables found in your stores are worst. No idea from where and what price your people buy from. It sems they are told to buy at LEAST PRICE and not to wory about QUALITY. Kyunki Grahak toh bewakoof hi hai. Khud hi Chun lega aur khareed lega.

EK CHOR TOH SAB CHOR -
I think, the Philosophy behind your security wing is One size fit all, treat everyone with Disrespect, DO NOT TRUST the Customer. He is a THIEF. For one such person, the entire Customers are asked to first BUY, then the GUARD takes out each and every item andf checks the bill and then again puts it inside the bag one by one himself. DUring that time, I have seen other people also making appeal to stop this sutpidity.

Imagine Mrs. Neeta Ambani standing in a line doing this.

I think old days were much better, where a Cm could go to the nearby grocery shop. Get respect and all his items are packed by the owner and trust is 100%.

I am sure, these fedbacks will go to someone who has eyes and ears and has willingness and atitude to improve the services.

I trust, the complaint will be taken seriously and dealt with too.

A suffering customer.

Jyoti Chowhan
[protected]

The reliance grocerry 's staff started argument with customer and abused very badly and behaved like such irrespective ways on just asking rate price of good and discount details about this all. Thereafter all staff of grocerry started to support their own member and they all behaved with very badly with us that was really emrassing moment for us. Its a kindly request to higher authority of reliance grocerry plz take a urgent step on this matter such that it couldn't repeat once again with customer. we have faith on reliance grocerry staff and we don't want to lost on this. Plz once again take step all member of reliance grocerry dehradun.

Dear Sir/Madam,

I am writing to bring to your attention a highly disappointing experience I had at the Reliance Fresh retail shop located in Anand Nagar, Bangalore, this morning. As a long-standing and loyal customer, I am deeply saddened and frustrated by the incident that occurred during my visit.

On 03-July-2023, I visited the store to purchase a few items, and during the billing process, I discovered that the cashew packet I selected was not scannable. The staff member at the billing counter instructed me to fetch an alternative packet. Understanding the urgency of the situation and being aware of the waiting customers behind me, I quickly proceeded to find a replacement.

To my astonishment, while making my way through the store, I inadvertently walked on a floor being mopped by one of your maids. Instead o[censored]nderstanding the urgency of my situation, she became irate and used offensive language, specifically saying, "Em Manushalu, " which roughly translates to "What kind of man are you?" I was taken aback by her disrespectful behavior and lack of professional conduct. Despite my attempts to explain my urgency in finding an alternative cashew packet, she showed no remorse for her words and further insulted me by telling me to "get lost."

I would like to emphasize that I have been a valued customer of Reliance Fresh since the store's opening in Anand Nagar, Bangalore. I have always appreciated the quality of products and the service provided by your store's staff. However, this incident has left a deep impression on me, tarnishing my perception of the store and its commitment to customer satisfaction.

As a customer, I believe it is essential to bring such incidents to your attention so that necessary measures can be taken to prevent similar situations from recurring. It is imperative that all staff members, including the maid involved in this incident, are trained to maintain professionalism, respect, and courtesy towards customers at all times.

I kindly request that you investigate this matter thoroughly and take appropriate action against the staff member responsible for this unacceptable behavior. Moreover, I would appreciate a sincere apology from the store management and reassurance that steps will be taken to ensure such incidents do not happen in the future.

I value my relationship with Reliance Fresh and hope that this unfortunate incident can be resolved promptly, restoring my faith in your brand and commitment to customer service. I trust that you will handle this matter with the seriousness it deserves.

I look forward to your prompt response and resolution of this matter.

Thank you for your attention to this complaint.

Yours sincerely,

Yousuf

We recently bought a one litre Amul Taaza Milky Milk worth ₹52 and 500ml Amul Delhi A2 Cow Milk ₹32 from Reliance Fresh store in Science City Ahmedabad .But both of them were spoiled. As soon it was poured into a container it had milk particles separated from liquid. So it was out o[censored]se. So we kindly request you to bring us a refund....

I have visited Reliance fresh store at June 9th, 2023 at Savitri Nagar, Delhi. I have purchased some household items.
After billing but before packing, I was verifying the items on the cashier's table but she requested to check the items on another table for the convenience of other customers . That time items are in the bucket, not packed.

I have changed the table that is told to be taken. I have requested one of your staff member to assist me in matching the items from the bill. He quickly came and started matching the items in the bucket with the bill. Suddenly, he started shouting at me " Baahar chaliye pehle" . I said why? He shouted in front of all the customers their that 11 items are found but only 10 items are billed. He addressed me as thief in front of all the customers.
My items are not packed .I am inside the store (not outside )to verifying the billing on my end. I have myself ask for the assistance. Your staff member degrade me in front of many people. You can check the CCTV cameras. I have faced defamation without my fault. He told me thief. He insults and disrepute me. I want strong action against him. He (Sanjay) feels no sorry. He said " Kardo complaint".

As we all know reliance fresh and smart mark down product before some time of expiry but in store nearby us the staff is not giving mostly marked product to normal people and the staff is taking to their home by calling their family members the marked down product is for normal people other than staff but they are misusing those product and staff takes it to their homes.

Dear sir/ madam
Bring to your kind notice: 24.05.2023/14:39:12, Reliance Fresh store, Velachery : (1) Discrepancy in billing & display rates (2) Non-visibility of billing details at the time of billing (3) Non-availability of store manager to resolve discrepancy (4) Poor customer service at the billing point (5) Delay / distraction at billing caused due to talking / arguments within the store personnel (6) shifting of billing counter in the middle of a billing process - making custumer move from one counter to another, causing unnecessary discomfort (7) Improper rate tagging on clearance sale products - eg. Modern buns (2nos. pac) use by dt 23.05.2023, MRP INR 20/- clearance sale tag 23.05.2023 INR 20/- Customer service at billing is helpless, blaming scanner problem. Informed store manager, who also is helpless, stating same reason. The store needs gadgets in proper working condition / quick & good customer grievance redressal / properly trained billing & store manager

224.05.2023/14:39:12, Reliance Fresh store, Velachery :
(1) Discrepancy in billing & display rates
(2) Non-visibility of billing details at the time of billing
(3) Non-availability of store manager to resolve discrepancy
(4) Poor customer service at the billing point
(5) Delay / distraction at billing caused due to talking / arguments within the store personnel
(6) shifting of billing counter in the middle of a billing process - making custumer move from one counter to another, causing unnecessary discomfort
(7) Improper rate tagging on clearance sale products - eg. Modern buns (2nos. pac) use by dt 23.05.2023, MRP INR 20/- clearance sale tag 23.05.2023 INR 20/-
Customer service at billing is helpless, blaming scanner problem. Inormed store manager, who also is helpless, stating same reason.
The store needs gadgets in proper working condition / quick & good customer grievance redressal / properly trained billing & store manager