Reliance Fresh Customer Care
Reliance Retail Ltd
Customer satisfaction rating: 1%
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1152
COMPLAINTS

Reliance Fresh Customer Care

Reliance Retail Ltd

Address
Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
136
down
62


Customer satisfaction rating
1%
Complaints
1152
Pending
0
Resolved
16
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Reliance Fresh Customer Care related pictures (142)

Reliance Fresh Complaints & Reviews

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Reliance Fresh — Miss behavin of employ

 Rajeev Ahirwar on Apr 23, 2017
Sir/madam,
Today in evening 4 o'clock i went to reliance fresh outlet at Ganga vihar, Delhi. I wanted to purchased some items but counter girl refused to sell the product. When i asked for the reason they argued with other employ of the shop and refuse to sell the product. I faced bad experience about this store first time. please take action as soon as possible....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Bad quality of food products

 Taha Hasan Zia on Apr 16, 2017
This complaint is about the vegetables. They are not at all fresh. Sometimes it seems like they are 3-5 days old. This not acceptable.

AC does not work even in the heat of April month. Feels as if i stepped into a local bazaar.

Also the size of the store is so small that it is difficult to navigate through the store

Overall experience is not good

Date of incident- 15-4-2017...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Free offer on women Horlicks not provided and wastage of time

 P Venkata Ramana on Apr 16, 2017
Today I have purchased women Horlicks from your reliance fresh outlet at Visakhapatnam and after going out I noticed that the free item was not given by the counter cashier. When I requested the security person he told he will not attend to my request and he asked to go directly to the counter and enquire. When I enquired with the counter he expressed his inability to provide me the free offer. Even the manager is not in a position to help and ultimately they refunded the amount. I am not at all happy with the responses and they have wasted my precious time of more than 1/2 hour. I am attaching...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Misbehaviour of employee

 Avneesh Chauhan on Apr 14, 2017
AT relIance fresh store in Alwal Secunderabad the employee Mr preshant has forcefully carried out the tallashi( search) by checking the pockets of my girl child of 12 years age without even telling to her mother or to me whereas legally paid bill of that item was with me. It has not even brought down the self respect of my child even he had insulted us in front of 30 customers. Same was informed to Mr Prem the duty manager and shown the bill of that particular commodityand even lodged a written complaint in their register.

This type of store attendant has no right of continuing their...
Complaint comments  Read comments Complaint category Employees

Reliance Fresh — Complaint regarding by the Biller

 Dilipoptom on Apr 11, 2017
I am a regular customer of Reliance fresh outlet at WA-84 &84A Shakarpur new patpargang road Delhi State. I am complaining about the malpractice of the Biller who has committed a grave mistake while billing one of the the grocery item purchased by me on 10.4.2017 as per Bill No.C.4652 #00247 (Outlet No.SO2358 R003). The thing is that the Biller has quoted the price of Loose Toor Dal worth Rs.85/Kg instead of the total price of 263.93 Actually Complaint regarding malpractice by the Biller I bought Dal weighing is no mention, which costs only Rs.263/. But in the Bill it is shown two times amount of...
Complaint comments  Read comments [1]Complaint category Employees

Reliance Fresh — No Parking facility near the store.

 Shreesha Rao on Apr 9, 2017
I had parked my scooter in front of the Reliance store and I went shopping for my groceries, by the time I was in the billing counter I heard some people yelling that the traffic police were towing away some bikes, I just threw away my grocery basket and ran behind the traffic police like a street dog.Finally I had to visit the nearest police station then pay a hefty fine of RS 700 and get release my vehicle.

I strongly believe the store manager of Whitefield, Bangalore store (Naveen) and the security of that store are responsible for this incident as they were least responsible that...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Non functioning POS machines

 svs iyer on Apr 7, 2017
Reliance retail ltd., 13th cross, Binnamangala 1a, 2nd stage, Indira nagar, Bangalore - 560038. CIN No: U0110MH1999PLC120563. On the 06/04/2017 at 1851 hrs Imade a purchse of Rs, 184.46, and paid using my ATM card. As often happens when I keyed in my PIN, the entry failed. I reported to the manager that why can't this be fixed, as this is regular feature? I also told him that this kind of problem NEVER happens in MK Retail, another similar store nearby. The manager suggested me that I should not make purchases in his store, if I am not satisfied. For your information, there are inadequate POS machines...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — Complaint regarding malpractice by the Biller [Resolved]

 Rajendraprasad A.V on Apr 6, 2017
I am a regular customer of Reliance fresh outlet at Irinjalakuda in Thrissur District, Kerala State. I am complaining about the malpractice of the Biller who has committed a grave mistake while billing one of the the grocery item purchased by me on 5.4.2017 as per Bill No.C.1006 #00349 (Outlet No.SO2565 R007). The thing is that the Biller has quoted the price of Pomegranate Kesar worth Rs.149/Kg instead of the price of Tomatto(local) worth Rs.20/Kg. Actually I bought Tomato weighing 356 Gram, which costs only less than Rs.10/. But in the Bill it is shown as Rs. 53.04. This type of mistake is often...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — All vegetables

 Vish Prakash on Apr 2, 2017
The store of reliance fresh is mixing old and new vegetable and sold as fresh. if this is where Reliance wants to make money I pity them. you are destroying the fabric of belief with reilance. The toll free no says it takes 7 days to solve problem !! what a pity indeed. Right now public duping is going on in that stores and needs to be raided by reliance officials. 7 days waiting is no fun.Can some body rfaid this store and close it to stop duping. We as Customers are DUPED by the CEO of RELIANCE in the name of RELIANCE FRESH !!! Waht a mockery. Manager admits he ha mixed. !!!Pomegrantes are like...
Complaint comments  Read comments Complaint category Utility Services

Reliance Fresh — Excess money charged

 Roys678 on Mar 31, 2017
I purchase a max 3 rasier from reliance frish kothamangalam, ernakulam, kerala and paid the amount by card. The transaction detail is
Your a/c 007218 is debited inr 176.40 on 24-03-2017 13:07:16.06 info: pur/rel retail ltd-fresh/ernakulam/rel retail ltd-fresh/seq no 003253 (Axis bank). The cashier said that this transaction. After collecting one more item i paid the amount by card. The transaction detail is. Your a/c 007218 is debited inr 197.74 on 24-03-2017 13:11:12 a/c info: pur/rel retail ltd-fresh/ernakulam/rel retail ltd-fresh/seq no 003254 (Axis bank)
This transaction is success....
Complaint comments  Read comments [1]Complaint category Business & Finances

Reliance Fresh — Bill

 vishwarekha adepu on Mar 30, 2017
I stay in Chegunta 70km from reliance fresh Medchal. After purchasing I gave my SBI debit card for billing, the cashier girl swiped my card entered my password then she said server is down we cannot accept the card then I paid cash and took the things purchased. After coming home I got a message that my amount is cut from SBI for the same bill. I immediately called the store they said that my amount will be refund in 3 days it didn't happen so I went to store all the way 70km the in charge person Mr.Shiva said I do not know any thing wait for one week for the refund . after one week also amount...
Complaint comments  Read comments [1]Complaint category Banks

Reliance Fresh — Price tag and billing price difference /Peroorkada br.Trivandrum

 Salimk on Mar 22, 2017
Dear Sir,
I am a regular visitor to the above supermarket for the last 3 years. I face situations that the price tag is not matching the bill at the cash counter. I complainted to the staff and manager several times. but it is happening then and there. this is blatant voilation of consumer protection act prevailing in India.
This the last the warning. Next time I will bring the concerned authorities to check instantly.
You go to Big Bazaar, if there is any descrepancy in pricing they will refund immediately.
In reliance the staff and manager give excuses like forgot...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — Non payment of my EPF balance for past 5 months

 ramdeen123 on Mar 21, 2017
Sir,
I ramdeen employee of reliance fresh wants to state that I am not able to get my EPF balance since 5 months . i have lodged many complaints in head office but anyone is not ready to listen properly my complaints.I am in urgent need of money . Please do involve for the same.
thanking you
RAMDEEN
employee code 60188837
branch code 2429
contact no 8860568253...
Complaint comments  Read comments [1]Complaint category Employees

Reliance Fresh — Unprofessional behavior by staff

 Sourabh.goyal on Mar 19, 2017
Today i visited a Reliance Fresh store at (nr. fire station, krishna baug, Maninagar, Ahmedabad). And i try to buy some product and inside the store many product showing discount and offers but when i reach at billing counter they said these discount and offers are not valid that stock was over. But they did not removed any offer or discount Pamphlet from their. It happened third or fourth time with me. And the way of staff talking is very unprofessional and still they are not going to accept their mistake. And try to prove customer illiterate. I think not a single staff member is trained....
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — Watermelon with synthetic color being sold at reliance outlet

 Arjun on Mar 19, 2017
I purchased a water melon on 12-Mar-2017 at Reliance Fresh outlet Address: Main Pancahvatipuram, Kalidasa Rd, Jayalakshmipuram, Mysuru, Karnataka 570002

After putting the water melon juice in feeding bottle the entire bottle turned red in color and the color is not going. Please dont sell water melon that has synthetic color additive. This is dangerous and leaves a bad impression on reliance fresh outlets....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Over charging

 manish8399 on Mar 18, 2017
I bought reliance clean combo pack having discounted mrp inr 109. It was a combo pack of toilet cleaner, dishwash cleaner and floor cleaner.in cash memo retail invoice, i was charged inr 119. I did not check the invoice as i was in quite hurry at the moment. When i came back home and checked my invoice, i found that mistake by the sellers.
This overcharging of inr 10 is not justified. Kindly resolve....
Complaint comments  Read comments Complaint category Other

Reliance Fresh — Bill more than MRP

 Guruguhaprasad on Mar 16, 2017
I had purchased Patanjali Aata mrp 180 rs from reliance fresh medavakkam Chennai on 15 mar 2017.

In the Bill number #0033 11:01:29 15/03/2017, I have been charged 185 RS. Charging more than the MRP is illegal in India under "The Consumer Protection Act, 1986".

Please note that I have not been refunded the differential amount.

Please see attached mail for MRP and Billed amount....
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — I was charged more than mrp on sanchi fcm 500ml milk

 r.guptaankit on Mar 16, 2017
I have purchased sanchifcm500ml milk from reliance fresh located at shekhar residency, bcm hights, indore. The mrp on the milk packet was rs. 22 but reliance fresh has charged rs. 23. I have asked the counter person for overcharging and he told that it is coming from the system & it is happening since 1.5 months.

If mrp is rs. 22 then how system is charging rs. 23?

I am attaching the snapshots of bill and milk packet for proof.

The matter is not for rs. 1. The matter is for rights.in the indian law, no firm/industry has rights to sell any product more...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Ready to pay Carry Bag Not issued

 kannankc on Mar 14, 2017
Today I purchased rice and sure loose in Pulithivakkam/ Chennai reliance fresh. I was really disappointed. I regularly visiting this shop. A lady staff in this retail billed for the thing I purchased Rs.425. I am not aware that she didn't charge for carry bag. When I asked for carry bag she said its rs.6 each. I said why u didn't charge while billing. She said I thought u would have bought it. It's really pathetic. I came in two Wheeler how can I carry open rice cover and open sugar cover in byk. Waiting for response. Hope some action will be taken....
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Curdled milk

 Aquarious on Mar 12, 2017
C245y #0057 19.03.19 11mar2017
S02261 r001
Card no 6048631022580263

I bought 5 litres - 10 numbers of 500 ml packets of milk - dairy life milk from north 3, alan during madipakkam main road, chennai 91 at 19.00 hours on 11.03.2017.
When i boiled them one by one, i am astonished to find out that the milk curdled / spoilt one by one.
This has not only resulted in waste of time, money and effort, but also considerable mental agony and inconvenience.
This is the second occasion of this nature in past 2 months.
Is it because of no air-conditioning...
Complaint comments  Read comments [1]Complaint category Food

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