Reliance Fresh Customer Care
Reliance Retail Ltd
Customer satisfaction rating: 2%
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1302
COMPLAINTS

Reliance Fresh Customer Care

Reliance Retail Ltd

Address
Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
246
down
99

Phone:
Phone:
up
70
down
37

Customer satisfaction rating
2%
Complaints
1302
Pending
0
Resolved
22
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Reliance Fresh Complaints & Reviews

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Reliance Fresh — debited twice on 17/01/2018

 Mamta Bora on Jan 19, 2018
Urgent help needed.

I did a purchase in reliance fresh at pimple saudagar pune branch on 17 jan 2018. The cashier did debit on my card twice for 1656.69 thinking it failed in the first attempt. I was hoping the refund will be initiated or done by now but no updates. Kindly help me get the refund done.. Debit card details :
Hdfc bank
[protected]
Mamta bora...
Complaint comments  Read comments Complaint category Banks

Reliance Fresh — worst staff ever I have come across

 Vid Ya on Jan 16, 2018
This happened with my mom today around 5:30 in the evening. She had purchased some vegetables for rs.50+, and had given rs.100 to the cashier after billing. The cashier who s supposed to be a guy, went to check on something and arguing with my mom that she never paid instead of giving the change. This is not the first time they r creating such nuisance. Instead of doing this cheap tactics, you guys can better sit on road and beg!!! I don't want to visit them again in my life time....
Complaint comments  Read comments Complaint category Other

Reliance Fresh — wrong prices every time

 123rao on Jan 11, 2018
I have visited reliance mart in miryalaguda on 10/1/18, i bought some grocery items, bournvita price on rack showed 165 but when at billing time they charged 197, we asked the staff he said i dont know, i spoke to staff after some time they want to give some items for the extra price charged with some sample coffee packets, they they give money finally.

This store in miryalaguda is not a good store its cheating customers every time i bought something, same thing they are cheating all customers....
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — illegal supply

 Namita Bhandarkar on Jan 10, 2018
In virar reliance fresh outlet there is an issue with milk. Full quantity of milk everyday has been given to the tea vendor and not to costomer. Store manager take additional amount from tea vendor and supplies milk to them. My father at the age of 62 goes to buy milk to the outlet and he has been stopped. Employees have been very rude with him. I am part of zee news company let me know if i have to make a news out of this....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — too tedious to bill for a single item takes 1.5 to bill for a cake

 Lavanya Sabapathy on Jan 7, 2018
There is separate queue in super markets like spar, bigbazaar, dmart for less than 10 items and for senior citizen. Find it really wierd in relience freah to stand in general queue in reliance fresh to bill a single item. Though reported several times to the customer service desk at the super market location, no improvement. Really disgusting to stand in general queue to bill a single item....
Complaint comments  Read comments [1]Complaint category Employees

Reliance Fresh — misbehaviour of reliance fresh guard and took my belongings

 amitansu570 on Jan 3, 2018
I went to reliance fresh madhusudan nagar bbsr.. I was about to purchase something my mom called me as she suffers from chronic health disorder i had to take her to home.. So i atonce went.. I kept my bag outside at luggage counter.. As the timing of closing of shop was 10 pm.. I returned around 9 50 pm as i had forgotten to take my bag.. Then the security by seeing me put the shutter down... And misbehaved with me.. My mother was there in the hospital still.. I am not in a state to write more.. If you wish there is something in this imp.. Please change the security guard there.. Unruly behaviour......
Complaint comments  Read comments [1]Complaint category Security Services

Reliance Fresh — employe working

 Jagadeeswararao Sampatirao on Jan 2, 2018
I jagadeeswararao i have visited reliance fresh kondapur store:2907 rr dist 500084
This is the 4 th time im visited the store
Only on bill counter is working remain are shut down. If ask them they told something
But they are simply wasting time by taking selfies and time passing.. 4 th time i’m observing.. Pls take action if u ppl are not providing simple things how can u expect to visit again. Plz provide atleast 2 bill desk
To get billing fast.
Thanks
S jagadeeswararao
[protected]...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — grocery items not received

 Jacob K on Dec 26, 2017
We have purchased grocery items on 22.12.2017 at 21:10:31 time from your reliance fresh outlet at reliance retail ltd. Alwal 2008, plot no.19, 20, 33&34, survey no.191, jj jawahar cooperative building society, ranga reddy dist. And the total invoice value rs.1908.25 we have given our axis debit card to the counter, he has swiped the card in pos machine for the said amount and we have received a debit amount message from axis bank, but he has not given us the material saying that he has not credited the amount and will not give the items without invoice.
Till today we have not received the...
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — reliance fresh bad quality almond

 Manoj-behera on Dec 26, 2017
Reliance fresh — bad quality almond


I bought almond from reliance fresh in december 20th 2017. When i opened the packet i found that the almonds are damaged and smell is coming out of the packet. I also tasted one hoping that maybe they would taste better but they tasted off. That's not it. Yesterday when i went to the store and requested to return the package the store manager refused to take it return back. When i asked him the reason he told me that these products are sold at 50% discount price so they can, not return back.
When i further argue with him he tasted...
Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — store refuse to bill the product

 Looka on Dec 24, 2017
Today i went to dt mega mall reliance store. One product don't have barcode. Cashier call his senior mr. Santosh. Mr santosh refuse to bill that product he told me that this product's section handling by mr ranjeet and he is on weekly off today. I told him that "if ranjeet is not in store so you guys cant arrange the barcode... If ranjeet left the job so you people can't run the store. Santosh need some training for store operations....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — bad quality wassup french fries

 Roopa Rohitha on Dec 24, 2017
I bought wassup french fries from reliance fresh in december first week of this year. Today i opened the packet to cook and got foul smell from it. I cooked it hoping that maybe they would taste better but they tasted off. That's not it. I bought badam milk and drank it on the same day and found it to be bad as well.
I shop at reliance stores frequently and this is the first time i'm disappointed with your products. I don't know if it's the brand that's at fault or your's for keeping outdated or faulty stock but i hope for a better experience in the future from reliance fresh....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — chokkikulam reliance fresh using parking space reg

 Navin P Madurai on Dec 23, 2017
Inspite of having a huge shop area, they have put up a shop outside in the parking space which affects other shops near by and creates problem in parking the vehicles of the customers. This happens once in three months for ten days continuously every time. After requesting also they don't respond. So please inform them to avoid the same to avoid unwanted issues....
Complaint comments  Read comments [1]Complaint category Employees

Reliance Fresh — card payment - dual times amount debited

 Prasanna Pichai on Dec 23, 2017
Sir,
I had made my purchase at reliance retail limited, 12, sharanya complex, kk nager main road, trichy 21. I made a purchase of rs.676.21 used my card for the payment, as the amount has been credited and i had received the message the cashier said we havent received the receipt, so he asked me to do one more time. Hence i did the same, again the message has been received to my mobile as the amount has been debited, (Amount deduced from my account two times), but he asked me to pay the amount and to take the goods, since it was an emergency i did the same, he also told me that the amount...
Complaint comments  Read comments Complaint category Utility Services

Reliance Fresh — issue with product mrp cost

 Piyush Kundu on Dec 21, 2017
I purchased Amul spray 500gm, 7pcs on 9th Dec 2017.Bill attached. On the product MRP is Rs175.But in bill it is mentioned MR Rs188 and our price Rs175. It shows that Reliance fresh is giving me discount of Rs13. Actually it is not. There is no MRP OF Rs188 on that product. They are making customers fool like this. I guess they are doing same in all bills where customer are not escalating it properly. I want to stop such issues. And want expiation why there is mistake with bill n product MRP. I need my money back due to such issue. My contact number is[protected]...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — security guard behaviour

 Saindi on Dec 13, 2017
Dear sir

We are regular customer of your reliance fresh store. Yesterday evening we came your store but we not purchasing some goods and going without purchasing. Your security guard checked us i don't know why? But this is insult by your security guard mr. Deep singh front of all people including my family member who stand near billing counter that's mean we are thief.
Tell me one thing if someone come in your store and goes without purchasing than your security guard checked them.

If this is in your rules so please write on notice board.
Because i'm...
Complaint comments  Read comments Complaint category Other

Reliance Fresh — expired product selling

 Madhublr on Dec 12, 2017
On 25 nov 3017 we purchased few food items among that we purchased mother recipe paneer butter masala from reliance fresh hesargatta main road bangalore.. Packing date mentioned as dec 2016 expire date 9 months.. Still it's kept in store for sale..

Please find attached bills and please take necessary actions on concern retailer

Details
Reliance retail ltd
Site no 1 & 15, dasaralli cmc,
Khata no 423, hesargatta main road,
Yeshwanthpur hobli, bangalore 560057

Purchase details

Date 25/11/2017. Timings 20:51:40
Complaint comments  Read comments Complaint category Food

Reliance Fresh — dual payment

 Padmakarreddi on Dec 12, 2017
I have made a digital payment with bharath qe code on 7/11/2017 at vijayawada one town andhra pradesh. The billing person said payment failed and collected cash from me. Immediately my wallet also debited for same amount from reliance bangalore. I contacted my bank hdfc customer care and got details of my payment was reached to reliance merchant with approval code: 231656
Receive ref no:[protected]. Bank is very clear that payment is credited to merchant. I went to store for refund, but they are saying they have not received any money from online. Find attached bill and online receipt....
Complaint comments  Read comments Complaint category Banks

Reliance Fresh — zeta/debit card purchase double swipe/excess paid

 chetanjagtap77@yahoo.com on Dec 11, 2017
I am chetan jagtap, regular customer of reliance fresh, kalyan west. On sunday 10th dec'2017 i baught stuff of rs. 899/- & when representative swipe my zeta card 2 times 899/- got deducted. I have already contacted store manager & he has register complaint id. Sd8560317 but still now no amount is credited in my zeta account. Kindly revert on urgent basis.

Regards,
Chetan jagtap
[protected] /
[protected]...
Complaint comments  Read comments [2]Complaint category Food

Reliance Fresh — non credit of bonus cash points in my reliance one card

 Grniyer on Dec 10, 2017
Sir,
I am a regular customer of your reliance fresh shop in chalakudy, kerala state, pin code-680307. My reliance one card number is [protected]. I used to get bonus cash points in my card for each purchases, which i used to redeem in subsequent purchases from your shop. However, for for the last nearly 3-4 months or so, they have stopped accepting and swiping the card in the machine and instead they are entering my mobile number only in the computer system. My mobile number given is [protected].
However, to my great disappointment, thereafter till now, i am not getting any...
Complaint comments  Read comments [1]Complaint category Products & Services

Reliance Fresh — bharatqr transaction failed using payzapp app

 swapnilkhante on Dec 8, 2017
Hi team,

I have made a transaction on 5th dec 2017 using payzapp app. My money got deducted from app but the colleague at billing counter told me she did not received it. I checked with payzapp customer care, they confirmed transaction was successful with merchant. Please find below transaction id
Mvisa[protected] umcqrb

Could you please refund my money?
Regards,
Swapnil khante
Swapnil. Khante@gmail.com
[protected]...
Complaint comments  Read comments Complaint category Utility Services

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