Reliance Fresh Customer Care
Reliance Retail Ltd
Customer satisfaction rating: 2%
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1432
COMPLAINTS

Reliance Fresh Customer Care

Reliance Retail Ltd

Address
Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
319
down
115

Phone:
Phone:
up
91
down
44

Customer satisfaction rating
2%
Complaints
1432
Pending
0
Resolved
27
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Reliance Fresh related photos (208)

Reliance Fresh Complaints & Reviews

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Reliance Fresh — complaint against staff of reliance fresh mansarovar garden

 abhor sharma on Jul 21, 2018
Its complaint against the staff of the reliance fresh(mansarovar garden) as they didn't tell us about any of the scheme when we asked them about that and there was a scheme on items but they didn't tell about any of the thing . There were two schemes that is :-one is on the ashirvaad multigrain wheat(on 5 kg wheat packet there is 1 kg free ) the officials said there is only one packet but inside store there were more packets remaining and there was a overall scheme that when we'll do the purchasing above Rs 1000 then we'll get one umbrella free but they didn't tell us about that scheme also and...
Complaint comments  Read comments Complaint category Employees

Reliance Fresh — misbehave by staff members at reliance fresh, pal road, jodhpur rajasthan on 19 july 2018

 rsthapa on Jul 20, 2018
I went to Reliance Fresh Pal Road, Jodhpur on 19 July 2018 at 07:30PM Approx. Due to heavy rain in city my shoes were wet. The guard said me that you cant enter to the show room with wet shoes. I was asked to put off my shoes outside the gate. I refused and requested to him that the entire city is full of water so its natural and my shoes were only wet with water not with mud. Even I applied my shoes on the door mat many times but couldn't enter inside. I asked him to call customer care or the manager of the branch but he was not agree for the same. After argue with me for 20 min he made a call...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — seal open and damaged item delivered

 AK Bhadury on Jul 18, 2018
Dear sir
I received a open and damaged item receive item details Himalaya sparking white toothpaste 80 Graham on 18.7.18.
I am very sorry 2 inform you that Reliance Fresh is renewal figure in our country. We trust Reliance Fresh so please check this matter for future. Please take necessary action and do the needful.
Regards
Amit Kumar Bhadury
Po kadma, Jamshedpur.
M.no [protected]...
Complaint comments  Read comments [1]Complaint category Utility Services

Reliance Fresh — reliance retail-not refund issue.

 Pawan Londhe on Jul 18, 2018
I am regular customer of Reliance fresh-old panvel, on dated 17.07.17 I had purchase grocery items of total amount Rs 669.42 through QR trasaction -HDFC -payzapp app. approved code QQ0444 & receiving ref code[protected] .
Above transaction my HDFC payment app is showing succesful payment, Reliance retail had denied of payment receipt. so i had repay again the same amount.
Now the issue is about refund which is i am not getting any response fro Reliance Retail- old panvel....
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — fruit and vegetables

 smb2014 on Jul 16, 2018
I am regular user of Reliance fresh branch at DT Mega Mall Gurgaon. The Vegetables are not the good quality and the Mangoes are very very poor quality. I have seen the Mangoes been put on the shelf are very soft which no one is going to buy. It is waste for the Reliance Retail as well. Either the Vegetables and fruits are kept too long in the store and then put on the shelf when they are already starting to come stale. This a suggestion that can help improve the quality n reduce wastage of the vegs n fruits....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — account debited but not credited to beneficiary account

 N v s kumar on Jul 16, 2018
On 24.06.2018 i have purchased grocery item in reliance fresh store at mg road, vijayawda. My account sb[protected] was debited but the same was not credited to the benificiary account. It shows that the entry was denied. I have paid the bill amount by way of cash. Till date i have not recredited the same amount.

Details of the trxn are as follows:

24/06/2018 relretailltd-freshvizagin-24/06/18 19:42:31/[protected] d 33 rs.373.59...
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — staff boys hide lowered price items

 Ritu3903 on Jul 8, 2018
Reliance fresh in ajmer near behari ganj, 7 piplia balaji. Ajmer, Rajasthan
Whenever I go to reliance fresh, there are some tagged items/price lowered of some items in night, like milk packets, but the staff people hide the basket of milk packets without even billing it first, and do not allow the customers to have those tagged items. They hide it for themselves .

And when asked for, they refuse to give those tagged items although they are not yet billed by anyone.
They do not bill it because they want to use reliance fresh provided fridges till they go home to keep...
Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — complain regarding the behaviour of the security guard

 smtdutta649 on Jul 7, 2018
Sir,
It happend in the Reliance fresh of Netaji
Nagar Branch, kolkata on 07th July 2018 at 5.15pm. The security guard is very rude. He told me to submit my back pack. I told him to wait, so that I can take out my wallet from my bag. Then I told him to have some patients, then he used bad slangs on me. I would request you to kindly take necessery steps against him, otherwise you may loose some of your valuable customers.
Thanking you
Sumit Dutta...
Complaint comments  Read comments [2]Complaint category Employees

Reliance Fresh — man handling by reliance fresh staff

 Arvind302 on Jul 7, 2018
It seems like Reliance doesn't care about their customers as I have read through the complaint already registered by previous customers. But any it's my duty to let them know about their staff deeds. I got a coupon code in my Jio app for free Sprite so do my sister as she also has got a Jio sim card but when I went to redeem these coupon codes billing staff only gave me one sprite and said you've already redeemed your one coupon code which I never did. Then the staff started misbehaving using cuss words (store manager was missing from the store during this incident) and when I gave the staff the...
Complaint comments  Read comments Complaint category Employees

Reliance Fresh — spoiled frozen green beans

 Astle ribeiro on Jul 4, 2018
I had purchased 1kg frozen green peas with an offer of 1+1 from reliance fresh bombay central branch on 30th june. However on opening the packet today i realized the peas are spoiled and the whole packet of green peas are yellow. Unfortunately i have discarded the bill. Please let me know if there is any option to get a replacement or refund for the same.
Your early action will be highly appreciated. Thankyou....
Complaint comments  Read comments [3]Complaint category Food

Reliance Fresh — payment failure, but not refunded back

 ujjwaljha on Jul 3, 2018
Hello,

I did shopping on 26th july 2018 at reliance fresh btm layout branch. While making payment i was told paytm payment is failed, hence i paid with my card and it was successful.

I spoke to store manager on 28th july 2018 and he informed me the refund will done after 48 hours. I am still waiting for the refund.

Tax invoice :[protected]...
Complaint comments  Read comments [1]Complaint category Other

Reliance Fresh — reliance fresh store no.: 2835, 12-60-40/bc road - regardingproduct offer not given to costumer

 syed abdullah hussaini on Jul 1, 2018
Ref: dated 01.07.2018, payment ref. No.[protected], bill no. 192, cashier : 60407025 pos no. R107, store no. 2835.
Dear sir,

This had with referred to above subject the product offer on president butter 100 grms. On dated 01.07.2018 that, 50% of on mrp but as per our bill no. 192 dtd. 01.07.2018 payment ref. No.[protected] charged 100% and offers only show not given to me.

More over that same on asra date and reliance select salt that their offer displayed that buy one get one free at counter say offer not valid. When we are going to returned...
Complaint comments  Read comments [2]Complaint category Food

Reliance Fresh — did not accept sodexo meal passes

 Onlydevesh on Jun 30, 2018
Delhi mansarovar garden outlet no 2507 declined to accept sodexo meal passes stating that we are advised by the management not to accept them after 28/06/2018 though the passes/vouchers are valid until 30/06/2018.
Manager amit verma was not available at the store and the collections incharge manish singh (Employee id[protected] misbehaved and created nuisance at the billing counter.
Manish singh also declined my request to give me in writing what he was following on a piece of paper with store stamp and date, and provoked me instead to to whatever i can.
Embarrassed by the staff...
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — racism and harassment

 Lokesh Reedla on Jun 30, 2018
Hi,

Yesterday i went to reliance store in order to purchase grocery and i had to go through racism from a reliance store employee and a local customer. After my purchase of grocery item i was getting billed and i was intreacting in english since many local people will be indifferent and treat me horribly if i would speak in hindi. If that isn't enough it creates a huge issue of racism and harassment. When i was getting billed, a local customer who was a kannadiga started passing comment indirectly that people like me should learn kannada and the employee of reliance who was billing...
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — money deducted twice from debit card [Resolved]

 SanchariDas on Jun 29, 2018
My first transaction on[protected] got some error after giving the pin so i, m asked by the staff to provide it twice. Second time the transaction was successful but i got the money debited sms twice from the bank. The staff told me that the money will be refunded to my account automatically but till now it has not been done.
First transaction time[protected]:34:26 pm and second transaction time[protected]:34:58 pm.
Please look into the matter urgently.
Amount -814.71 rs.
Store address-reliance fresh
Crystal tower, ground floor, shop1-4, plot no 23, sector...
Complaint comments  Read comments [2]Complaint category Department Stores

Reliance Fresh — redeeming points

 radzz rao on Jun 24, 2018
My contact number is registered in reliance fresh. I use to do shopping here every month. Whenever i ask cashier to redeem my point, he told me to call on some number. What the # is the process to redeem point is? Who will take ur services if u r doing such # processes in redeeming points. U r making the fool of customer by telling them shopping points...
Complaint comments  Read comments Complaint category Tax Services

Reliance Fresh — unsatisfactory billing

 PrashanthRJ on Jun 24, 2018
I had purchased 40 packets nandhini slim milk and biller said that der is a discount of 300 on purchase of 20 packets.. So effectively i got 600 discount.. But store manager came and said this billing is incorrect and asked me to return all the item, and later i had stay for another hour to purchase the same without any discount so dey gave refund of my previous bill and generated separate bills for 19 packets twice.. So that discount was not provided.

I need to know the reason and store has to provide me for the inconveniences caused.....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — bad quality jaggery & security personnel misbehaviour

 Sanal Kumar K N on Jun 19, 2018
I bought two kilograms of jaggery from reliance fresh store (Pulimoottil roy rojers tower, muvattupuzha-punalur road, thodupuzha, kerala 685584) within weeks. When i opened the packet i found that the jaggery is damaged and jaggery mold formed that grow on jaggery and mild smell is coming out from the packet. Manufacturing date of that packet on 2018 march and expiry date on 29 august 2018. Unfortunately i lost my bill. Yesterday (18.06.2018) approximate 9 pm when i went to the store, one security personnel standing there, he ask the details and i explained the details and requested to return the...
Complaint comments  Read comments [2]Complaint category Products & Services

Reliance Fresh — complain about services

 pkbibha on Jun 16, 2018
Today (16.06.2018) i visited reliance fresh, tagor hill road, morabadi at about 12.30 pm. After shopping went to counter for billing. The counter boy shri manish singh started billing i told him to add one more item in the bill. The item was hardly at 10 seconds away from me, i left for the said item by then he rejected my billing and stared billing for another customer, and i couldnot do anything without waiting again my number.
I asked him to call the manager repeatedly but he ignored.
After proper billing i came out of premise and there were no security chek point at the exit...
Complaint comments  Read comments [2]Complaint category Other

Reliance Fresh — billing issue

 JayarajS025 on Jun 12, 2018
For the vegetables, there is a rate difference between the billing system and the weighted barcode slip. The rate per KG is fixed as 12.00 in the barcode, but when the same is billed, the Rate per KG is printed as 18.00.

Refer attached image for the same.

There are many such cases, it becomes a big issue and needs to come again for the disputes, again, they are not returning the money for the difference amount, asked us to buy something.

Kindly check why is this different rate within your system.....
Complaint comments  Read comments Complaint category Computer Software

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