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Reliance Fresh Complaints & Reviews

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Last updated Dec 19, 2023
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1800 1027382
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+91 22 2278 5000
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Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
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400 021

Reliance Fresh reviews & complaints(2148)

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A
anshdev
Dec 19, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unpleasant Experience at Reliance Smart Store - Urgent Attention Required

I am writing to bring to your attention a deeply distressing incident that occurred at your Reliance Smart store located at Golimar Garden, Jaipur Mall, Amber Road, Near, Ramgarh Road, J.D, A Market, Jaipur on 12/18/2023.

On the mentioned date, my sister and mother visited your store to make a purchase. However, their shopping experience turned into a nightmare when, upon exiting the store after completing their transactions,...
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R
rockforrahul
Dec 4, 2023
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Helmet got stolen from luggage area

Address:Defence Accounts Employees Layout, B Narayanapura, Krishnarajapura, Bengaluru, Karnataka 560036

My recent experience at Reliance Fresh was disappointing, as my helmet was stolen from their rack. When I asked for CCTV footage to identify the culprit, I was informed that the cameras were not working. This raises serious concerns about customer safety and the store's commitment to security. The staff's response lacked empathy, leaving me questioning the reliability of Reliance Fresh at this location. - Defence Accounts Employees Layout,...
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A
Anil__
from Delhi, Delhi
Nov 29, 2023
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Grocery products

At the reliance fresh store, they do not put mark down sticker on the products and also on the damaged products they do not put stickers on it in the morning neither they provide the complete information about those products. Further the people working there take the products by themselves in the morning....
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M
Maheshwari Vijay
Oct 8, 2023
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Spoit Food - Unsafe food

Address:Plot No 400 (P), Sub Plot No A Khata No-349 Mazua Bhimpur PS Airfied Bhubaneswar Dist:Khurda, Bhubaneswar, Odisha 752050

On September 18, 2023, at 5:10 PM, I purchased Snack A Tac Frozen French fries. To my surprise, upon attempting to use them, I found green mold and a foul odor emanating from the product. This is the second time I've encountered this issue. The product's expiration date is May 12, 2024.

I strongly implore Reliance Fresh management to initiate an investigation into this store and ensure strict adherence to minimum safety standards....
+5 photos
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M
Mishoo
Sep 29, 2023
Oct 12, 2023
This thread was updated on Oct 12, 2023
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Refund of amount debited twice on 13/11/2022 by Rel. Fresh Kaiserganj Ajmer (Rajasthan).

Dear sir,
Re: Refund of amount debited twice in my S/B A/c [protected] on[protected] with Rs.949.05p.
===========
In reference to the above I would like to submit that on 13/11:/2022 Rs.949.05p on purchase of items from Reliance Fresh Kesarganj, Ajmer due to some error in their system my S/B A/c [protected] was debited twice by the said amount. The SMS system of our B.O.I had stopped for a couple of days on...
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Meghanada Nanda
Sep 17, 2023
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Misbehavior of staff

Address:Gandamunda square, Bhubhaneswar

Today morning ( 17th sep 2023) I visited Reliance fresh, near Gandamunda square, Bhubhaneswar for purchasing of some items. As they had opened the store and all staffs were available. I asked them whether I could enter the store because it was 7 am. None of the staffs present over there even bothered to answer me. Irrespective of asking them multiple times they kept quiet and didn't answer anything. When asked to the retail manager he also...
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S
surya manoj
from kothavalasa, Andhra Pradesh
Aug 24, 2023
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Discrepancy in Payment Status at Reliance Smart Store - Urgent Complaint

Address:Moorkuri Mansions, Kothavalsa, Vizianagaram dist, Andhra Pradesh, 535183

I am writing to bring to your attention a concerning issue I encountered during my recent visit to a Reliance Smart store. On the 16th of August, I made a payment at one of your outlets using the UPI payment method. However, I was surprised to see that the payment status in the Reliance software is marked as "failed."

Date: 16th aug'23
Time: 07:49 pm
UPI Transaction ID: XB04AZYABBJPZ2V
Amount: 574.1 br...
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D
Deepak13041963
Aug 13, 2023
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Faulty Airconditioning

Address:D-1/3,Acharya Nikatan, Mayur Vihar-1, Delhi-110091

The airconditionar of the store is out of order most of the time. Please look into this...
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J
Jyoti73
from Jabalpur, Madhya Pradesh
Aug 7, 2023
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Worst service

Address:Jabalpur

Ek Jagrook upbhokta ki shikayat.

To: Mr. Mukesh Ambani and Team
Fm: Jyoti Chowhan

This is the list of complaint, I would like to escalate -

POOR QUALITY PRODUCTS SOLD UNDER RELIANCE NAME.
The brands you sell from outlets like TATA, HL etc are good, but products under RELIANCE name are PATHETIC, LOW QUALITY AND WORST. I really don't understand, HOW you PROCURE such sub standard material...
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A
Anshumanmishra07
from Dehradun, Uttarakhand
Aug 5, 2023
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To argument with customer

Address:Rajeswar Nagar phase-1, dehradun

The reliance grocerry 's staff started argument with customer and abused very badly and behaved like such irrespective ways on just asking rate price of good and discount details about this all. Thereafter all staff of grocerry started to support their own member and they all behaved with very badly with us that was really emrassing moment for us. Its a kindly request to higher authority of reliance grocerry plz take a urgent step on this...
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Address:Anand Nagar, Bangalore

Dear Sir/Madam,

I am writing to bring to your attention a highly disappointing experience I had at the Reliance Fresh retail shop located in Anand Nagar, Bangalore, this morning. As a long-standing and loyal customer, I am deeply saddened and frustrated by the incident that occurred during my visit.

On 03-July-2023, I visited the store to purchase a few items, and during the billing process, I discovered that...
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T
Thirumeni Kapoor
Jun 18, 2023
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Milk got spoiled

Address:12, Science City Rd, Sola, Ahmedabad, Gujarat 380059

We recently bought a one litre Amul Taaza Milky Milk worth ₹52 and 500ml Amul Delhi A2 Cow Milk ₹32 from Reliance Fresh store in Science City Ahmedabad .But both of them were spoiled. As soon it was poured into a container it had milk particles separated from liquid. So it was out o[censored]se. So we kindly request you to bring us a refund....
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B
banonymous
from DELHI, Delhi
Jun 10, 2023
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Bad behavior of staff

I have visited Reliance fresh store at June 9th, 2023 at Savitri Nagar, Delhi. I have purchased some household items.
After billing but before packing, I was verifying the items on the cashier's table but she requested to check the items on another table for the convenience of other customers . That time items are in the bucket, not packed.

I have changed the table that is told to be taken. I have requested one of...
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M
Mayank9919
Jun 10, 2023
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Misuse of Mark down product

Address:Reliance Smart Outlet , Mehnat Nagar , Tilak Nagar , Kishangarh, Rajasthan 305801

As we all know reliance fresh and smart mark down product before some time of expiry but in store nearby us the staff is not giving mostly marked product to normal people and the staff is taking to their home by calling their family members the marked down product is for normal people other than staff but they are misusing those product and staff takes it to their homes....
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R
remha r
from Delhi, Delhi
May 29, 2023
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Complaint - Discrepancy in Billing & Displayed Rates - Reg

Address:Chennai 600100

Dear sir/ madam
Bring to your kind notice: 24.05.2023/14:39:12, Reliance Fresh store, Velachery : (1) Discrepancy in billing & display rates (2) Non-visibility of billing details at the time of billing (3) Non-availability of store manager to resolve discrepancy (4) Poor customer service at the billing point (5) Delay / distraction at billing caused due to talking / arguments within the store personnel (6) shifting of billing counter...
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224.05.2023/14:39:12, Reliance Fresh store, Velachery :
(1) Discrepancy in billing & display rates
(2) Non-visibility of billing details at the time of billing
(3) Non-availability of store manager to resolve discrepancy
(4) Poor customer service at the billing point
(5) Delay / distraction at billing caused due to talking / arguments within the store personnel
(6) shifting of billing counter in...
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H
Husain Nagriwala
May 20, 2023
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Leave the Store Because 15 Minutes Over

Dear Concern,

I have visited your Reliance Retail which is located at Near Do Talaab, Ujjain, Madhya Pradesh. I want to buy 25 pieces of something (not decided) so i have looked so many things but unable to final and suddenly 1 person came to me and ask me to leave the store because i have not purchased anything from last 15 minutes.

It is the service which you are providing to the customer. Shameless act....
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A
ArunJ74
May 5, 2023
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Transaction failure amount not refunded

I made a payment of Rs. 264.79 on[protected] at Reliance Fresh store at 500, Sir M. Visvesvaraya Road, Muthuraya Swamy Layout, Hanuman Nagar, Hulimavu, Bengaluru, Karnataka via transaction# UPI[protected]DR-RELIANCE R-HDFC-RELI.

The amount got debited from my IPPB app account but salesman said its failed from their end and asked me to pay by another method stating that the first transaction amount will automatically get...
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Priyal Choudhary
May 1, 2023
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Misbehaviour by employee Sugandha Jha

Address:ROF Portico, Sushant Lok Phase 1

I went to the ROF Portico Sushant Lok Reliance Fresh today. The system stopped working because of which we had to wait for at least 30 mins. However the issue was not waiting but the behaviour of the employees especially one called Sugandha Jha. She taunted us twice when we tried giving her various solutions. She argued with us continuously and took no ownership of the situation. Just because of this one employee I would never want to visit...
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A
ask123
from Pune, Maharashtra
Apr 29, 2023
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Product quality and non available of products

My name is ashok khandelwal residing at vashi navi mumbai-400703 the store situated at sector 10 a vashi does not keep the essential products and the quality of bread is worst. many times i made complaint to reliance in this regard....
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