Reliance Fresh Customer Care
Reliance Retail Ltd
Customer satisfaction rating: 1%
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COMPLAINTS

Reliance Fresh Customer Care

Reliance Retail Ltd

Address
Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

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Toll-free:
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166
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Customer satisfaction rating
1%
Complaints
1202
Pending
0
Resolved
17
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Reliance Fresh Complaints & Reviews

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Reliance Fresh — reliance fresh staff at poonamalee

 sundar raghavan on Jul 23, 2017
This is to inform the powers that be i reliance fresh management that i amay a senior citizen living in godrej palm grove, at chembarambakkam. Today morning around 9 am i visited reliance fresh outlet at poonamallee, when i was huge iliated by the girl who was doing good the billing.in fact, i billed for about rs.1124.26. When i asked the senior clerk (He told that his name is rajesh to tell the name of the girl, he refused). Anyhow, it does not matter. The fact is i found out everything 1 small plastic piece of paper stuck to my trolley and the girl said that why are you taking g the rubber band....
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — had a bad experience in reliance super market poonamalle.

 Robinson Ebinezer on Jul 17, 2017
As am a regular customer of reliance super market (Membership) today i had a bad experience by a shope keeper named rajesh. I took a selfie inside the shop, for that he rudely behaved with me infront of all. I asked the reason for why we not to take photos inside the shop. For that he didn't know how to give a proper response. His behaviour makes me to felt so bad to shop in reliance. Really he is not fit for taking care of customer. Really felt bad. Gonna cancel my memebership. Please consider this.
Location: reliance super market poonamalle....
Complaint comments  Read comments [2]Complaint category Stock Market

Reliance Fresh — excess price taken from mrp

 Parmendra on Jul 16, 2017
Dear team, i have purchased items from your reliance fresh of rs 1084 total bill.
I have re checked the items from biĺl at my home and found that one of product on which mrp is rs 57 but on bill amount is rs 60. How comes it possible to take more than mrp.

Either resolve or am going to complaint in consumer court.

Rgds
Your regular customer....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — poor service1

 lipu1111 on Jul 16, 2017
Yesterday i shopped at your reliance store with my family. I purchased an amount of rs.4341 at your store. After shopping they are busy with their own work. But nobody is interested in bagging of my products. After waiting for 20 mins they came to bagged my product.in between they said that go to gate and the security person will bagged your product. This is ridiculous....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — product pricetag not available

 SaiYedd Thaahir on Jul 15, 2017
I visited your reliance fresh near poonamallee high road (Next to muthaiah chettiyar school).
I picked up a himalaya baby wipes where i was told inr 185/- in tje 1st floor and when i proceeded to reception irresponsibly i got an answer from the billing girl that i should choose different product. Who are you to decide my consumership? Useless reception manager who is explaining me the same thing. Eithet you take action or i take this issue to your centres headquarters in mumbai or to consumer forum.
Check your cctv footage.
No ac in your shop, treating customers like cattles?...
Complaint comments  Read comments [2]Complaint category Department Stores

Reliance Fresh — Unable to use gift card provided by hdfc bank

 anjukova on Jul 12, 2017
Dear sir,

Am unable to provide the gift card provided by hdfc bank. The help desk people say that the option is not there in the new billing software.

They are cheating the public in the name of offers.

I have 3000 rs worth of gift card.. Kindly help me to redeem.

My email id is anjukova@yahoo.com and my contact no is 98401-62784/ 90430-62784...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Manager was unprofessional and behaved rudely.

 hellome123 on Jul 11, 2017
Reliance fresh - aundh, pune - manager appasaheb jadhav empcode : 20026667 was very rude. He simply refused to sell eggs and cells.
In his words he said : "mujhe nahi bechana, jao yahaan se." he also said jao jisko complain karna hai karo koi kuch nahi kar sakta. I requested him please let me buy stuff, he simply refused. First he said item will be charged 6/pc i said yes. After that he said you will be charged 180 again i said yes, even after all this he didn't let me buy, other staff members asked him to let me buy but he didn't listen and was like he owns the store....
Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — Waste services

 Divya Sai on Jul 6, 2017
I'm really unhappy with the store services. The very worst services i ever saw. No proper bill counters, in 4 bill counters they will be always problem, only one works that too very slow . we need to stand atleast 15-30 mins only for bill .there is no proper weight machine . all the machinery is spoiled.. no proper staff, no helpers, there are so many used items in the display . cleanliness is just okay . overall i would say your store services is very problematic ....
Complaint comments  Read comments [3]Complaint category Food

Reliance Fresh — Delay in updating the price in the system

 Sundaramoorthy M on Jul 5, 2017
I am regularly buying things from Reliance Fresh, kalyani nagar, Pune (atleast two to three times on a week), but every time, I find one or other times not updated in the system and hence customer cannot buy the item at that particular time of need. Last week, I purchased spring onion at around 9 PM which was half dried but ok condition (but cannot be used on the next day if not kept under good refrigeration), but the executive at the counter did not sell on the same reason.
Kindly instruct the staff concerned to immediately update the perishable items in the system and for other items please...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Regarding billing

 Ritu Sawhney on Jul 2, 2017
I just went to reliance fresh kk colony bikaner rajasthan. For billing there was four counters with long queue i stood in a one queue after more than half an hour of waiting on billing desk cashier told me that billing of vegetables is not possible on this counter therefore go to another counter. There was no notice was at counter. It was not possible for me to stand in que for another hour. Officials were also shows there helplessness. I returned home with emty hands. But i feel very dissatisfaction though my family is regular customer of reliance fresh...
Complaint comments  Read comments Complaint category Utility Services

Reliance Fresh — Fake special bahubali offer coupons given at 19 rs

 Mohammed Zaid chatriwala on Jun 29, 2017
They provided coupons which had many offers but when i went to redeem they didn't gave any discount or offer. Said these coupons our system is not accepting n the same system charged us for those coupon earlier when purchased.

They didn't allow me to buy any offer products and also said one cinthol coupon offer is applied 4+1 soap but after reaching home i saw that also is charged mrp of 112 instead of coupon price at 99rs.

Fake offers fake people looting customer always, i have bill also of that cinthol bought today....
Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — Fruits and vegetables

 C S GULATI on Jul 1, 2017
Since the ACs and billing computers were not working at the Paschim Vihar Branch of Reliance Fresh outlet on 29th June, 2017, therefore, the customers have to face lot of problems and difficulties while shopping from there. The overall supervision is also required to be improved. The movement space for customers is also remains to be considered. The working staff should also to be properly briefed by the incharge to take proper care of wastage....
Complaint comments  Read comments [1]Complaint category Other

Reliance Fresh — Milk stocked expired but selling

 Sanaulla Shariff on Jun 28, 2017
Yesterday i bought 1ltr milk from reliance fresh chinmaya nagar, chennai and was in hurry so didn't see the date of expiry but as i can see this milk was expired 4 days ago this i guess 4th time happening to me. Very bad service they should check thier stocks regularly. We should take strict action on this because it's not the first time happening and maybe other some stocks also are expired....
Complaint comments  Read comments [1]Complaint category Products & Services

Reliance Fresh — Over pricing (Excess charge over mrp)

 Mahesh Khandelwal101 on Jun 27, 2017
Dear team
I have brought some food items from your store no.2860, bill no. 87 dated.25.06.2017 at 17.43.52 cashier id 60157635 pos no. R102.

In the said invoice you have charge 470/- each for sanchi ghee while it's mrp is 425/- and the product also near to expire.

In the said invoice i have bought 2 nos of sanchi ghee 1 kg pack and you have charged 10.59% extra on each packet.

As i regularly shop from your store and never match mrp and billing charged because i have trust like your stores.

In the said transaction, i have paid 11%...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Reliance Fresh — Cheating by giving wrong information regarding the offers

 Samson Benedict on Jun 26, 2017
In their banner for mommy poko rs. 100 offer actual price rs. 699 and offered rate rs. 599. But during the billing time counter staff asked me that did you have reliance card and i said that i am carrying the same. I asked her when i noticed that the actual price was mentioned in the bill. Then she said that it was only for reliance card holders which was not mentioned neither in the banner nor by the lady when billing. I was complained and finally one gentle man refund my money from his hind. I would like to address this issue because many people are not seeing the bill and rushed home who was...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — Mango neelam

 Sjk2017 on Jun 26, 2017
Date: 25/06/2017,
Client no. U01100mh1999plc120563
Reliance retail limited
Pathicherl building, nh47
South kalamassery
Kochi, kerala - 682033
Description:
I bought mango neelam 1.765 kg @rs 45/kg. I did ask shelf about the quality several times by asking him whether it is ripe, since mango is so small. His answer was affirmative saying it is ripe. Being small i counted as a good sign as it is not hormone treated. Mangoes are not ripe and it is not sweet. Pulp is white in colour though the skin is yellow.

Resolution
I want...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Ruchi lunch box

 Livleen Shukla on Jun 18, 2017
Dear sir, i had purchased ruchi lunch box from dwarka reliance centre in may 2017 and when i found it, one of the lid was broken but by that time my servant had added vegetables in that for my office and i quickly removed it and kept for exchange but when today i asked the manager named sandeep with mob no.9560981555, he behaved arrogantly and refused to change it, he demanded bill from us which is natural also but i being regular customer never keep bills as the other outlets i was going i never faced any problem and today i felt as if i am speaking lies just for 99 rupees my no. Is 6048631033200273...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — Expired products

 Saikrishna Chitimalli on Jun 17, 2017
I have found today that expired snack products (Reliance manufactured) placed to sale. And informed them about that items. Recklessly responded for that.
Removed very few items from sale. Lack of local language knowledge, i couldn't make them remove completely

Address
Bommanahalli cmc khata no.3/3 hongasandra village begur-hobli, hongasandra, bengaluru, karnataka 560068...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Your order no. 2000787640 - delivery date 12.06.17

 Bakul Khona on Jun 15, 2017
Our bill against the above order was rs. 617.

We made the payment of the bill through debit card but the pos machine of the delivery boy was should transaction cancelled, so we once again made the payment through our food card.

When we checked, we found that our bank account was debited with rs. 617 (For use of the debit card) and out food card showed utilisation of rs. 617. Therefore we paid twice for the order.

To our surprise, reliance office is calling us everyday to inform us that they have not received the payment and that we should make the payment.
Complaint comments  Read comments Complaint category Online Shopping

Reliance Fresh — Fruits

 Sabitha K on Jun 13, 2017
Was very happy shopping with you until i baught some chikkus last month and this fruit in the pic last week..
Chikkus when enquired said will ripe soon but never did.
I know it is hard to know how does the fruit look inside but this one is an exception,
The fruit in the picture is no where near it's ripening stage.. It was a very small, yet to grow fruit. So sad...
Complaint comments  Read comments [2]Complaint category Food

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