Reliance Fresh Customer Care
Reliance Retail Ltd
Customer satisfaction rating: 2%
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1243
COMPLAINTS

Reliance Fresh Customer Care

Reliance Retail Ltd

Address
Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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193
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Customer satisfaction rating
2%
Complaints
1243
Pending
0
Resolved
19
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Reliance Fresh related photos (164)

Reliance Fresh Complaints & Reviews

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Reliance Fresh — overcharged than mrp

 Rajat Raushan on Sep 24, 2017
I purchased pick n cook gram 500 which was priced rs.57 but i was charged rs.62 for the same. On raising the issue to the cashier she said that she scanned the barcode but there is mismatch in printed price and price depicted by barcode so you will have to pay according to the price on you bill. As my purchase was billed so they rejected to take back the item. So unwillingly i was compelled to pay them the extra money. This is the complete violation of my consumer rights. Please look into this matter. Its not about only rs.5, its about violation of my rights as a consumer and the mental stress i...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — reliance fresh cheats customers by using lower weights

 chat2amit on Sep 23, 2017
3 times we have caught reliance fresh in sector 23 that their weighing machines are wrong and working against customer;

For a product only 800 gms. Their weighing machines show 1 kg. And this way customer is charged more and thereby cheated.

We first shop from reliance and ten go to nearby stores to get the products weighed again to find error in reliance fresh weighing machine scanners;

We caught sector 23 reliance fresh wrong 3 times.

They said we are sorry and we will get it corrected;

But next time also this happens.
Complaint comments  Read comments Complaint category Food

Reliance Fresh — double payment made on 21st sep

 gspriya183 on Sep 21, 2017
Hi, i did shopping in reliance fresh in the morning today 21st sep. At the cash counter, i first used my debit card, but it wasn't working and the system was hanging. Later, i used my credit card and made the payment. However, looks like both the payments are deducted from my account. Request you to please take a look at this and do the needful.
Total purchase amount: 443.58
Debit card: linked to acct xxx47
Credit card: 4xxxxx009...
Complaint comments  Read comments [2]Complaint category Other

Reliance Fresh — non supply of coupon items in reliance fresh store

 tapans on Sep 20, 2017
I am a regular customer of your reliance fresh store at netaji nagar, kolkata - 700040, and have a reliance one card no.6048631122223996. Would like to inform you that you have sold a coupon for rs.19, in which a list of items are mentioned which can be purchase with some percentage of discount but most of the enlisted items as per the list with the denomination quantity such as 500 gms of good life raisins yellow, where as 200gms. 100 gms denominations are available, but with the coupon only 500 gms denomination pack only can be purchase no combination of 200 & 100 gms can not be taken, and for...
Complaint comments  Read comments Complaint category Business & Finances

Reliance Fresh — billing sodexo coupon amount in a bill

 kapil.mneni on Sep 20, 2017
Date of incident: 20-9-2017
All food items should be billed, payable using sodexo coupons. But, there was an error in billing classification for sodexo and cash payment.

Immediately informed the cashier and manager on the same. But there was no proper reply and my query/complaint was neglected.
Request for a detailed explanation of error bill along with refund....
Complaint comments  Read comments Complaint category Other

Reliance Fresh — i lost my old reliance membership card. i want to transfer my old card points to my new reliance membership card

 VyVinay on Sep 19, 2017
I'am vinay..
I have two reliance membership cards for my two phone numbers. Recently i lost one of my two cards. I want to transfer reliance one points of that lost card to my current reliance one card.
I want to transfer points of 6048631200687963 this card to 6048631282062937 card.
I hope my request will get resolved as soon as possible......
Complaint comments  Read comments Complaint category Other

Reliance Fresh — mccain smiles and mccain chilli potato bites

 Sajitha Subramaniyan on Sep 17, 2017
Bought mc cain smileys and mc cain chilli potato bites from your 18th main road branch, annanagar west, chennai 600 040 on yesterday, saturday, 17th september and paid by credit card.

Both the products were crumbled and unusable. On putting one or two whole ones available in the pack in hot oil, they disintegrated.

Please avoid selling frozen food which are not stored at right temperatures....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — store manager is corrupted

 ASHU GURNANI on Sep 16, 2017
Sir jo scemes consumer's k liye chal rahi h ajmer relience fresh mai 10 % off dabit card use pr..usme ajmer k vaishali nagar or aadesh nagar k manager khud commission lekk market m bulk kr dete hai or normal customer k liye maal nahi bachta.. Saturday or Tuesday ko gaadi aati h jo aate he yh manager apna commission add krkk main main aritical sell kr dete hai.aadesh nagar k rajkumar n vaishali k nitin g ki apni party's h jinse inka monthly kkuch set h bs unhi ko yh sara mall sell kr dete h or retail consumers k liye kkuch maal nahi bachta...please send yrs a.s.m or other OFFICER CONTACT NO. THANK...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — amount charged above mrp & not given free item

 Anil Dey on Sep 15, 2017
Today i have bought many items for reliance fresh. Among them "dettol original protection" was one item. This item mrp is 44*3= 132.00 and there was a dettol free soap worth of rs. 26/-. But reliance fresh has been charged me rs. 139.16, also not given me the the free soap worth of rs. 26/-.

Since i was in a hurry, i didn't check all the items and went off. After i reached home i saw all the mistakes of on my bill. My billl details are:

Shop: reliance fresh, rajarhat - 700101
Cin no: v01100mh1999plc120563
Ean: 8901396397458

This is really...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — customers are deprived of milk

 Arpit McWan on Sep 15, 2017
Sir,
I visited reliance fresh, nadiad, gujarat. I wanted some milk. But during the visit i observed that milk coming to the store was kept reserved for a particular person (Probably a tea-stall vendor) and other costumers were bluntly refused.
That guy stocked up the milk from outside arena of the store which again is prohibited. He then-after came to billing counter asking for the bill. The boy at the billing counter asked him what he had stocked up instead of looking at the actual items in the bags which were lying outside the store which is prohibited as well.
The boy asked...
Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — poor staff service/poor counter service

 rajankit025 on Sep 14, 2017
Dear sir,
This is to inform you that the reliance fresh service in ansal plaza, pari chowk, greater noida, uttar pradesh-201308 is very bad.
The staffs are very ill mannered, they never show any respect to any body
They are just least bothered that the customers are taking goods or not.
So, its my humble request to you that you please take care of it otherwise you will loose your clients.
Thank you.
Ankit raj...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — security guard

 rajveer g on Sep 14, 2017
Hlo sir, i am rajveer from bikaner (Rajasthan). I want to tell you in bikaner reliance fresh a security guard name pritvi singh is there. He is very honest person and addicted to his duty many & many times he caught theft from yours store.
Now a days he got suspended due to theft case. Because he don't allow any one even manager also prohibited to take any item without any proper permission or bill. So please look this matter seriously. Because this is in favour reliance fresh store or consumer also....
Complaint comments  Read comments [1]Complaint category Employees

Reliance Fresh — double debit during bill payment

 Suguna Aduri on Sep 6, 2017
I have done a transaction at reliance fresh branch associated at sun city hydershakote hyderabad. Transaction is done on 30th august 2017 of amount 162.81 rupees. The amount is debited twice. Till the date i didn't receive the amount. They are not even responding properly. Not only that there are so many complains during the payment process in this branch....
Complaint comments  Read comments Complaint category Business & Finances

Reliance Fresh — employees cheated me

 V Vijay Lohiya on Sep 4, 2017
I have purchased parke back smith biscuit with paytm cash offer. The pack was opened and tapped again but i didn't notice that time. When i checked the packet to get paytm code there was no code.. Ur employees stole code from every pack. Now either you take some action or i will take some action to get claim. I purchased the pack from vijay path store. But it was very bad experience. Thanku...
Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — product not found

 Surabhi08 on Sep 3, 2017
Hello,
I had purchased some grocery n veggies from rd banjara hills. One item (Onion) is repeated and charged twice.. Instead potatoes were not packed.. Since i went away from the counter for a while, i think the lady at the counter forgot to keep d packet back after billing. Since i was in a hurry, i don't check all d items n went off only to realise once i reached home. Instead of blaming, i feel it was just a human error vich can be rectified at ur end. I can pick up d item since hv d bill.

Kindly look into the matter n take necessary action.

Thanks
Surabhi...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — very very poor customer service

 Ajit Santossh on Sep 2, 2017
I purchased an item for Rs. 175 and gave the cashier Rs.500. The first reply which I got(in a harsh way) no change. I replied to her with a smile, "such a big supermarket and you guys don't have change for 500?", Again in a bad way I got no change reply and she started to bill for others. The store manager walked in and said (again in a harsh manner) you have to wait or else leave.
I will never visit such a store in my lifetime....
Complaint comments  Read comments [1]Complaint category Products & Services

Reliance Fresh — bad behaviour and store manager not available at 1.30 pm

 Dr Kohli on Sep 1, 2017
I visited the store at cherital, damoh naka, jabalpur with my wife on 01/09/17. The salesgirl could not reply to certain questions, so i wanted to clarify with the store manager. The store manager had yet not reported for duty. There was no second in charge. The salesgirl approached another person by name of kuwar singh thakur. This person did not come to solve the problem but his behaviour was arrogant and defying.
Is this way the rel fresh staff is taught to behave?
Is there no one to check the presence of staff and manager?...
Complaint comments  Read comments Complaint category Other

Reliance Fresh — macam french fries having smell before expiry date

 abhishek nandal on Aug 29, 2017
Bar code-8906000610053
Manufacture date-13.11.2016
Date of expiry - 18 months from date of manufacture.
I have opened the packet on 18.08.2017 and the product is having fungus.
Customer name - amita a nandal
Mobile no-9034031720
On 18.08.2017 i have complained about it in the store from where i have purchased the item in the complain book. Your store manager was not there to meet the complain.
No answer till yet....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — amount charged above mrp

 Khokan Patro on Aug 26, 2017
Dear sir,

This is khokan patro k, purchased goods bearing invoice number 33aabcr1718e1zw as on today form choolaimedu, chennai. Amul spary 500grm tin pack mrp is rs. 182/- but invoice its showing as 191.10 after a discount of rs. 3.90/-.

Please clarify the price charged above the mrp. Since mrp tends maximum retail price, why you are charging above the maximum retail price???

Thanks & regards,
Khokan patro
9043432399....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — payment made twice

 hswalia14@gmail.com on Aug 22, 2017
Payment made online thru card. Since the slip/receipt was not availble hence another card payment done. Later found from sms and banks statements confirms payments done away twice. Copy of both bank a/c statment provided to concerned official without conclusion. Purchase of goods on 12-08-2017. At reliance fresh dugri phase -1 however while asked for refunds /persons found dillydailing besides complied with submission of possible details. May i lookforward to your response. Regatds...
Complaint comments  Read comments [1]Complaint category Banks

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