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Kalyan Jewellers Complaints & Reviews

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Updated: Sep 23, 2025
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Kalyan Jewellers reviews & complaints page 20

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S
sandeepbarsaiyan
from Mumbai, Maharashtra
Apr 5, 2014
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Address: Mumbai City, Maharashtra

At the time when Kalyan Jewelers opened in vashi navi mumbai.i went there with my family to purchase some ornaments. at the billing time they suggest to take us for new gold saving scheme for 18 months & they will pay 2 additional premium with my 18 month paid amount and we can purchase the same amount value gold at kalyan jewelers. we ready & take the scheme. but after completion of 1 year(12 month) installment I surprised & socked the saying scheme is closed & cannot be continue. they will pay only my paid amount with 1 additional installment & i can purchase the gold with same value. i feel just cheated with them. My invested time & money is totally west and want justice.
Complaint marked as Resolved 
Issue resolved and heartily thanks to All co-operation & immediate action to all customer care kalyan jewelers & Consumer Forum this Site. Regards Sandeep Barsaiyan
Kalyan Jewellers customer support has been notified about the posted complaint.
Even I believe their making charges are very high at Kalyan Jewellers.

Saving scheme pros n cons
pros
Getting bonus - approx 14%, we were told some RBI rules does not allow them to continue to scheme for more than 11 months, I had joined for two years, after paying 18 months installments, they said you need to close it, was not given the third bonus.

At the time of signing up for the scheme, they promise lot of things about the service etc..

Cons:
Kalyan treats you like - if you want to buy, kind of... treatment as we have already blocked because they have made the selling at the time of we joining the scheme.no proper support in showing the available options, we need to run around in the showroom to select..

Especially for Gold Scheme customers :They are only interested in selling ornaments with high making charges, they were pushing us to go to Diamond section and Chettinnad section - 26percent making charges

For Gold Scheme customers they Need to close the entire amount the same day of closing - we need to compromise on the designs available in the showroom

They do not want us to buy coins as there is no making charges and they say stock is not there and that we need to give order.. such a big jwellerer saying that there is no stock of coins.. later after arguments, they come with denominations... so that they get moulding charges on each coin...

another learning
when there is very high demand or the price is low, they try to show case their non selling models or designs - never go when the price bottoms
Even I too have the same issue with Gold Purchase Scheme. While taking the scheme, they told that I will be paid one month installment after
Completion of 12 months. I have started this scheme on Feb and on July they came up with some RBI Rules excuses. They told that the scheme will be maximum 11 months and after completing 11 months I can purchase the gold with the total amount what I paid & there is no installment will be paid. Instead of that they will give some discount on making charges it seems. They have taken the order design of ornament in advance. Gold market rate decreasing day by day. So how would they adjust the pay on the gold rate while purchasing & more over no installment will be paid. So I feel this is some kind of cheating!!!
THE SAME IS MY CASE WITH THEIR KAROL BAGH OFFICE. MY CUST ID IS [protected]. COMPLAINTS FALL ON DEAF EARS. JUST CHEATING COUPLED WITH MISBEHAVIOUR OF LOWER STAFF NOT UNDERSTANDING HINDI OR ENGLISH PROPERLY.
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    Chithra Shibu
    from Thiruvananthapuram, Kerala
    Mar 31, 2014
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    Address: Thiruvananthapuram, Kerala

    I have purchased a bracelet of 8.26 gms from Kalyan Jewellers, Trivandrum for gifting my husband on 8th March 2014.On the 4th day of purchased it broke.They took 12.57% of the amount as making charge.Apart from all these I approached them to get my money paid back.They resisted to repay.They said they could replace only after deducting an amount from the bill.Finally I asked them to get it replaced with similar model.They promised me to contact me after 15 days.They did not respond.I called them up.They say it would be ready only on 8th of April which means my money is with them for a month.I am forced to lodge a complaint for the irresponsibility and the negative attitude shown to me all through out this incident.
    Aug 14, 2020
    Complaint marked as Resolved 
    customer support has been notified about the posted complaint.
    No action was taken by Kalyan Group until this day.Can you please advise how can I proceed to complaint at consumer court for the betrayal? I just need my cash back.

    Chithra Shibu
    Yea u may go...
    http://www.ncdrc.nic.in/1_1.html
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      S
      seemaha
      from Bengaluru, Karnataka
      Jan 27, 2014
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      Charging 26% making charges which is ridiculous

      Address: Bangalore, Karnataka

      Kalyan Jewellers who advertise themselves with Big cinema stars from across film industry is indeed a worst store ever seen. The sales person does not have any ettiquets in handling customers. We ordered a gold ring for my husband. At the time of ordering they didnt specify the % of making charges. When we went to pick up our ring weighing around 9 grams, they said that the making charges for the ring (Mould design) is 26% percent which is...
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      go2lucky
      from Mumbai, Maharashtra
      Jan 17, 2014
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      Address: Mumbai City, Maharashtra

      I bought a diamond bracelet from Kalyan Jewelers, Vashi store in july. I started wearing it in Aug and to my surprize, after 10 days it fell from my hand somewhere. I found it luckily and thought that may be its lock is loose so I'll go to the store and get it done! Now after 15 days i saw two diamonds missing from the bracelet. I was shocked. I took it to the store and spoke about it. They kept it there for a month and then promised that nothing will happen to it. Now after a couple of month it again lost 2 diamonds. I again took it to them and asked them to either repair it or replace it. They said they'll replace it but will deduct making charge. I asked them that making charge for faulty design????? Then they said they'll repair it properly this time. And wow!! again after 15 days, it has broken into two pieces!!! I tell you dear readers, please do not buy anything from these nonprofessionals... There products are absolutely NOT RELIABLE. You'll have to care for your jewelry more than yourself and even that wouldn't help you. SMALL JEWELERS ARE WAY WAY WAY BETTER THAN KALYAN JEWELERS. I AM VERY VERY DISAPPOINTED WITH THE QUALITY THEY DELIVER.
      +1 photos
      Aug 14, 2020
      Complaint marked as Resolved 
      highly disappointing

      Extremely poor quality and making of Diamond Jewellery - Comment #1919131 - Image #0
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        sivkris
        from Warangal, Telangana
        Nov 28, 2013
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        exorbitant making charges

        Address: Hyderabad, Andhra Pradesh

        we purchased Bangles at Kalyan jwellery Hyderabad on NOV 15 2013as we were involved in 1 year scheme, They claim that they have rate card etcetc.. but everything is heights of cheating as they make jwellery few months back and when go to purchase they charge exorbitant making charges ranging more than 15 % at the minimum and it goes up to 30 % at current market price. I was duped to a tune of 25000 Rs as making charges @ rate of 19%. It...
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        applr
        from Bengaluru, Karnataka
        Oct 25, 2013
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        Address: Thiruvananthapuram, Kerala

        Dear Sir, I have purchased nearly 160 gms of ornaments including Bangles Chain Anklets Ear rings etc on December 2012 from Tiruvalla new Kalyan show room.Most of that ornaments are still in our locker and we didn't use most of them till now.In that my mom bought one bangle weighing 24 gm and she used it 2, 3 times and that bangle get broken down.We kept it for some days thinking that we will go to nearby Kalyan showroom and get it repaired.We got it repaired from Kalyan jewellers Kollam showroom.Again she used it for 2 times and it gets broken down again...???How strange right... So we decided to change the bangle from Kalyan Jewellers.So we went to great Kalyan Jewellers new showroom at Trivandrum M.G Road on 24th October 2013. There things went wrong in such manner that we lost our money nearly 13000 and very poor customer service by the floor manager and sales man. When we tried to change the bangle saying that we didnt use that bangle much, the sales man and floor manager treat us like we are going to grab something from their pocket.They blame us for taking that bangle by without checking thoroughly the bangle when we bought it from Tiruvalla.We said all the things but they are not even listening usThey are comparing the gold ornaments with electrical items and all and trying to shut our mouth.If they are providing this type low quality ornaments then whats the meaning of this type advertisements and all. In short we lost our Money Time dignity etc by exchanging a bangle from the "Great" Kalyan Jewellers. Please keep in your mind while thinking about purchasing Gold or diamonds from Kalyan.
        Aug 14, 2020
        Complaint marked as Resolved 

        gold become black coloured

        Unfortunately my chain become black colour, when just passed the fire..i dont know why..it was my mistake..bt plz help me for regain itz old yellow colour
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          geetz98
          from Mumbai, Maharashtra
          Jul 13, 2013
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          Address: TC 32/204/1, Sitaram Mill Road,Punkunnam Thrissur - 680 002, Pune, Maharashtra
          Website: www.kalyanjewellers.net

          Kalyan Jewellers - poor customer service
          KALYAN JEWEELER Pune karve ROAD IS ONE OF THE WORST PLACE TO VISIT FOR BUYING GOLD OR DIAMOND,
          WHEN THERE ARE ONLY TEN CUSTOMERS IN THE SHOP THEY WILL LOOK AFTER US TO A GREAT WELCOME, WHEN THE CUSTOMERS ARE MORE THEY NEVER CARE, THEY DONT ASK TO SIT OR EVEN TALK, WHEN WE ONCE WALKED OUT OF THE STORE NO ONE CARED US, WHEN WE GAVE A COMPLAINT TO THE MANAGER HE ACTED SMARTLY BY CALLING SOMEONE, by name anilkumar HE WAS LITERALLY SAYING US PLEASE GET OUT OF THIS SHOP, BUT MALABAR GOLD AND DIAMONDS, BHIMA, JOY ALLUKAS WITH MORE THAN 50 CUSTOMERS WELCOMED US AND TOOK GOOD CARE , WE WAITED nd kept waiting, PLEASE NEVER GO TO KALYAN JEWELLERS IT IS COSTLY THAN EVERY ONE, MAKING CHARGES ARE MORE THAN 15%.
          THEY JUST ADVERTISE HAS FIXED RATE BUT EVERYTHING IS COSTLY
          My father in law purchased gold bangles from Malabar Gold and Diamonds, Saudi Arabia on 30th Nov'13. At the time of purchase, sales man Mr. Thosif told that we can exchange the ornaments at any of their branch in India within 15 days without paying a single rupee for the same weight. So he bought bangles as per his assurance.

          But unfortunately those were large for me to wear. For exchanging the bangles we went to Malabar Gold and Diamonds, Chennai branch on 14th Dec'13 (15th day of purchase). The salesman and MD told that we can only purchase new gold(same weight) by paying additinal wastage, currency conversions, new gold rate change. But at the time of purchasing they didn even mention any of these conditions. So we believed them and bought. Now we had to pay 5000rs for new bangles. If the Soudi salesman inform us all those problems at that time, sure i'll not allow my father to buy gold from there.

          We never knew that they are such a fraud company. To cover up their mistake they told this was a communication gap of salesman. For their communication gap i paid 5000rs!!! After closing the issue they asking "do you want tea? or water?" Who wants their tea??? They need only customers money. Cheaters & Beggers!!!

          Dear Malabar change the slogan to "Celebrate the worst moments with Malabar Gold and Diamonds".
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            saravanancse42
            May 16, 2013
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            Address: Karnataka

            KALYAN JEWEELER BANGALORE DICKENSON ROAD IS ONE OF THE WORST PLACE TO VISIT FOR BUYING GOLD OR DIAMOND,
            WHEN THERE ARE ONLY TEN CUSTOMERS IN THE SHOP THEY WILL LOOK AFTER US TO A GREAT WELCOME, WHEN THE CUSTOMERS ARE MORE THEY NEVER CARE, THEY DONT ASK TO SIT OR EVEN TALK, WHEN WE ONCE WALKED OUT OF THE STORE NO ONE CARED US, WHEN WE GAVE A COMPLAINT TO THE MANAGER HE ACTED SMARTLY BY CALLING SOMEONE, BUT NO ONE CAME , HE WAS LITERALLY SAYING US PLEASE GET OUT OF THIS SHOP, BUT MALABAR GOLD AND DIAMONDS, BHIMA, JOS ALLUKAS IN THE SAME ROAD WITH MORE THAN 50 CUSTOMERS WELCOMED US AND TOOK GOOD CARE , WE WAITED BUT THER WERE IN CONSTANT TOUCH, PLEASE NEVER GO TO KALYAN JEWELLERS IT IS COSTLY THAN EVERY ONE, MAKING CHARGES ARE MORE THAN 15%.
            THEY JUST ADVERTISE HAS FIXED RATE BUT EVERYTHING IS COSTLY
            Aug 13, 2020
            Complaint marked as Resolved 
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              nishrin
              from Mumbai, Maharashtra
              May 3, 2013
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              Address: Rajkot, Gujarat

              We wanted to purchase two rings from Kalyan Jewellers, both of same design but different sizes. We purchased one ring and due to unavailability of the required size we placed an order to make another ring in same design however different size. The order was not delivered to us even after a month and on our visit to the store we found that our items (rings) were not in TO BE DELIVERED category but were placed in display for sale. Having bills on hand we managed to collect our items however we were shocked to see that there was a lot of difference in the design of original ring and the ring which was being delivered, also the quality of diamonds and gold also wasn't up to the mark.
              Aug 13, 2020
              Complaint marked as Resolved 
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                S
                ssshirol
                from Bengaluru, Karnataka
                Apr 28, 2013
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                Address: Belgaum, Karnataka

                dear all,
                the diamond jewellery made by kalyan jewellers are of real poor quality. the fitting of the diamond in the gold are poorest. i have bought two diamond rings and a mangal sutra from kalyan jewellers. the diamond keeps falling from the ornament. the labour is poor. if 18 c gold can not be moulded to hold the diamond why do they need to charge for the making charge? the costumer care in hubli has been very poor. they are not ready to accept the mistake in making. Dear public beware of this fault when you buy diamond jewellary from kalyan. please suggest me if i can proceed with case in consumer court.
                hope to get some justice from kalyan.
                Aug 13, 2020
                Complaint marked as Resolved 
                the brand is good and diamond jewellery making is poor !!!
                Please go through the brochure/bills/receipts for any terms and conditions. You can send them a legal notice stating your grievance and for the refund. You have a very prima facie case against the Company. They will certainly start responding to you immediately. I am a lawyer. Please do not hesitate to call me.
                Satish
                Cell No.:- [protected]
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                  rajinimaski
                  from Bengaluru, Karnataka
                  Sep 17, 2012
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                  Address: Bangalore, Karnataka

                  We bought a gold coin of 24 carat and weighing machine also showed that it was 24 carat on the day we bought. (6months before). Today when we went for exchange of that coin with a jewel at Bhima - the same coin weighed only 23.4 carat instead 24.
                  When we went back to Kalyan and produced the bill, they simply took it from us and said they are ready to pay us taking the coin for today's rate. . When we scolded them, the store manager says he apologizes for that and takes it as complain.

                  Please don't go with brand!! Be careful when u buy big amount.
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  weight machine — weight mismatch

                  i bought 2kg of rice ,but when i put weight to some other shop but it contains only 1.850kg. i asked to that concern shopkeeper about the mismatch found ,he replied me machine got repaired for the few days...but still now he repeat the same process without giving any proper response to me...so kindly take some necessary action as soon as possible..........
                  From.,
                  66/237
                  "G" Block 1'st floor anitha appartments
                  Yadhaval street,
                  adambakkam,
                  chennai-600088

                  Kalyan Jewellers — gold cheating

                  kalyan jewellers is one of the most cheating jewellery shop in tamilnadu because they have a 82 to 85 KDM GOLD only, Not a 91.6 KDM PLZ check it with your family gold maker
                  ,How do you check it?
                  you buy a small ring or any other ornaments then you will melt it then check!

                  Kalyan Jewellers — worst shop ever

                  They treat customers differently while they pay whole amount n purchase some n people Who walks in with gold scheme .they are charging high with different different names n taxes.staffs even serves good to people who pays big amount only. They dont Care abt small purchases.waste of money n time going there.
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                    P
                    parauram
                    from Palghat, Kerala
                    Apr 24, 2009
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                    Dear Consumers
                    Please donot fall a prey to Advertisments given by Kalyan Jwellers Who say that they have introduced Rate Card for each jwell they sell in their show room.It is a cheating trick just to attract the poor customer just to attract a Fish for worm in an anchor.
                    Every thing is fixed in their rate card and we have to pay what they wanted.You have no choice to ask any thing.Their another offer Life card is another golmal just like Gold coin offerScandal recently reported in media as wellas by press.This is my experience to find that the Keralite black money big bosses with the collusion of some unscrupulous Govt servants let loose the buisness in the jwellery buinsness to swindle the money of innocent customers
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    It is true that the rate card offer by Kalyan Jwellers is another cheating buisness like Gold coin offer scandal.It is similar to CO-OP TEX ( cloth sold by co -op tex show rooms) buisness.The Life card offer is also not in the interest of customers as they say 1% discount is reserved for future purchase but Life Card was not at all sent to the customer and the 1% of the money has gone to Gandhi account.
                    Customers be aware of the Keralites owned Kalyan Jwellers.
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