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Helios Watch Store Complaints & Reviews

helioswatchstore.com

1.4

Updated: Oct 30, 2023

Complaints 43

Resolved

12

Unresolved

31

So far, so good. Helios Watch Store is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Helios Watch Store will keep up the work and continue to help more customers with their concerns even better 🤝

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Jewelry & Watches

Helios Watch Store

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failure of intimation

gst credit not given

store at phoenix

my watch service got delayed and sent to wrong place and i never got my watch again

Most useful reviews

No tracking details and accountability of the Order

No updates received on order

Product not delivered

failure to deliver product after 1 month of purchase and payment

Product not dispatched

online # display

Helios Watch Store reviews & complaints(43)

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Address: Kolhapur, Maharashtra

Helios watch Store by Titan (Kalpataru Enterprizes India).
Upper Ground Floor, Shop No B, CST No, The ICON, 173 AB, 6th Ln, near Shriram High School, Poorvarang, Mahalaxminagar, Rajarampuri, Kolhapur, Maharashtra 416008

I went to the above showroom today i.e.29th Oct 2023, to replace the battery in my GSHOCK GB 400.

My watch went completely off to operating when changed the batteries, while I raised this...

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It's been two days since I placed the order and paid, now I'm not able to contact anyone or the customer care service is totally inactive....

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I ordered a watch from their online store on 7th may. It's 16th may and I've still not received my order. I made online payment of 15595. And i regret shopping from their site. Their customer care is useless. They don't provide any information...

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I had placed an order for watch on 7th may from helios watch store online. It's 16th may and I've still not received my order. I've made an online payment of 15595. I tried contacting their customer care but of no use. I regret shopping from their site....

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Address: Phoenix Market City, Velachery, Chennai

On May 7th we purchased Fossil watch - BQ3656I from Helios Watch Store, Phoenix Mall, Chennai. We bought the watch at the Price of RS: 8495 and they said this watch does not have any offer.

We bought this and came back home. When we saw the price of this watch in their Helios Watch store website, it was only 7495 RS. Offline store hide this price from us, said no offer and charged extra 1000 Rupees which is a clear fraud.br...

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3 Rd Feb ko order Kiya tha Maine obaku watch ka, na hi track ho raha ho na hi mail ka koi revert ho raha he e-bill bheja he sirf 2 alag alag...

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I have purchased watch on helios website and as per the website it said same day delivery. I haven't received my watch till now. I have followed up with N number of emails and phone calls without any result. Helios phone number no one picks or it will keep saying its connecting and drops. I wanted to surprise my wife on our anniversary and its completely spoiled. The fun part they shared an SMS and mail about the tracking and when you check...

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I have ordered a watch from Helios watch store on August 29 money debited and received one mail and bill from that company. Still there is no update from that company and I have been tiered so many calls and mails no one is responding poor customer service from that company what to do now...

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I placed my order on 1st of July and I haven't received any update yet...

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I had placed on order on 30 May 2022.
The order id is: HEL[protected]

I have not received any update about the status of the order....

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I bought Skagen wrist watch from Helios website on 17 May 2022 and the watch was delivered a week later. The watch came in its box but soon after opening it, I was able to see that it was a defective piece. The watch had no covering on the metal strap or on the dial. I sent a mail to the mentioned mail ids on 27th May and called customer care to register a complaint. Its been a week since I raised the complaint and have called multiple times...

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Address: A-408, sector 6,, Life republic township,marunji

We had purchased Titan couple watch a month ago. We used it only 2 times in a month. There is some issue in it while locking. When we visited the store they said no service available for any watch you have to visit Titan store for that. They should appoint technician for little things. But they upfront say no. And when we go to purchase something they behave so sweet. Pathetic service. Not at all recommended....

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Address: no 40/2, first Street, collector nagar, anna nagar west extn, chennai-600101

Respected sir,
I'm V.Varshini, currently pursuing btech in National institute of technology, Trichy but basically from the above address and have been residing for a year. There are a lot o[censored]nvaccinated, diseased stray dogs in and around here.
These dogs starts to fight at midnight and barks which is a great nuisance for us during the night time. These are breeding continuously and hence the dog population is increasing and...

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Address: Ragahw Nagar Deoria, C c road

Website: Titan

Colour deffected...

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Such a pathetic experience from Helios watches Calicut store under the Manager Mr Karthik, never ever expected such a poor service from them.I have purchased a Titan raga watch in the month of August, After couple of times usage I have realized the discoloration in the chain so immediately I have returned back the watch in the same month.And the staff (mr Karthik) they also accepted there is. Problem with the chanin.After that there were...

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I ordered a Garmin watch on 21st Nov. My payment was successful and I received a confirmation email. It has now been 11 days. My order has not been dispatched yet. I have made a number of calls to the customer service. They are unable to tell me when will my order be shipped. They keep forwarding me to the store from where the order is to be shipped. They store is saying they can't fulfill the order unless they get approval from the company....

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I have ordered a watch from Helios store. Tracking details is not given to me, the e mail says that when shipped, the details will come to you. Is been 5 days, still details didn't come. In this website https://www.helioswatchstore.com/return-and-refund-policy the number and email is given, tried calling the number, nobody picks up. Tried emailing too, no replies yet.
Is there no accountability of orders from Helios Watch Store? Is...

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Address: Flat No 402 Bluebell Nyati Meadows Vadgaonsheri Pune 14

Mentioned below is the history of how Helios treat their customer and try to force their decisions irrespective of customer being at fault or not. I have been chasing Helios team from 2019 to resolve my issue with regards to my Tag Huer watch, mentioned below are all the communication exchanges. My 1st e-mail mentioned below dated 31st Aug 2020 narrates my grievance which was just half way to my pathetic experience with so called Helios a...

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Address: Bangalore, Karnataka

I ordered a fossil watch from helios online store, for which I was confirmed that the product will be delivered in 4-5 days. I got a message 4 days later that the watch is out of stock and they will try to arrange one. The expected deadline has passed and I am getting no response from the company 😔.
I think I have been made a victim of online fraud. Sue this company!!🤬...

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I made a order on Helios watch store, no updates was received, no email, no mobile update. even when we contact the number received on confirmation mails..its like texting to fraud company. Helios watch is fraud I don't recommend Helios to anyone...

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