Karbonn Mobiles — Handset not been replaced from last 64 days

Address:

Bathinda, Punjab

ear Team I brought a KARBONN handset TITANIUM S5 ( IMEI-1-[protected])billed on dated May 12, 2013 and within 2 month the touch the got faulty. I submitted the same to the the Services Center on July 24, 2013 at BATHINDA kept the handset for a week (7 days), after their R & D at their local end the problem was yet the same and they forwarded the handset to your DELHI team. It has already crossed 64 days but I haven't received any update for the same. I am suffering alot and still there is no time line for the same. Their simple replies are WE ARE CHECKING THE SAME, WE ARE LOOKING INTO THE MATTER, but no proper status. They are totally misguiding and harassing me. I havn't used the handset for 64 days but it is at Service centres. Still they aren't willing to give a new one as I had used it for 73 days and for more than 64 days its with them. Please support for the same. Your kind intervene is required. Waiting for your fruitful reply. Rohit Prabhakar