[Resolved]  Karbonn Mobiles — Phone Died and Pathetic Customer Service

Address:

Pune, Maharashtra

I am highly disappointed with the post sales services offered by the Karbonn Mobiles through its centres/francise. I purchased a Karbonn A21 on Feb-22nd'2013(IMEI 1:[protected]). All was working fine until June'13. Within 4 months the phone showed problems. it restarts at any moment, not switching on for long. --Ok this might be accepted as technical glitch. The worst was yet to come. After tough time, i was able to locate Service Center in Pune: F-Tech Services, Shivaji Nagar, Pune From July until Oct'13 i visited the services atleast 10 times but to the garvity of inefficited service centres employees, each time they had some or the other reason to avoid accepting the phone for repairing. Some of the wonderful reasons given by service centre -They had enough number of phones for the day-the reason was give me more than couple of times---do they expect me to stand in front of queue right at dawn -The centre was closed for more than a week in September/October--- reason cited the company in noida had not yet got back with the phones sent for repair. -To add to these they had number of holidays--probably more than even the govt empployees. Today too, the phone number provided on the site of Kaustubh Rupesh Bhosale is switched off(its 12 noon) and i just dont want to get direcly to their place without calling them. To unapologetic, inefficient employees of the Service Centre, i just cant bear to hear another excuse from these guys. ===Today 10/21/2013 So its another waste of time for me at the F-Tech Services. Today after spending more than 2 hrs at their service center, i came to know there is hardware problem and that would need 2 months to get rectified. ...are you guys kidding me? Am i such fool or have so many phones that i can give to these useless guys my phone and wait for ***2 months*** to get the issue resolved. Moreover when the F-Tech Services are getting closed off and on. Its again that they are not going to accept any phone for a week. Puja, Sarita and Nilesh are some of the worst guys that you can have in customer service. I too is in customer service...and know the importance of how to deal with customers. These guys dont know the basic of customer service. Puja for instance had my phone from the technical team for about half an hr but refused to provide feedback..saying 'phone nahi aaya hai abhi' and constantly chit-chatting with other colleagues. Sarita, despite my several requests that i want to talk to their supervisor refused to entertain...let alone entertain she appeared to have gone deaf. Another gentleman...came out and told me that there are other service centers as well for me to approach... as if i have got no other work but to rush from one service center to another. I am unable to understand that if Karbonn is in the business of providing good phones/services or fooling people around. I want immediate redressal of the complaint... either you escalate this immediately or request your manager/senior to immediately call me. Just to let you know that F-Tech's contact number([protected]) is switched off and Karbonn's toll free always busy.