[Resolved]  Karbonn Mobiles — Poor product quality and worst customer service

Address:

Chennai, Tamil Nadu

I purchased a Karbonn A21 mobile on Oct 2012. The product had excellent features at an affordable price which made me to choose an indian made mobile product for the first time. The product seem to be of worst quality as the charging cables broke on the first month and the headsets turned out next month and the complete handset died on march 2013 with less than 6 months old. I took the mobile to the karbonn service center and they said there is a board problem and it will take 10 days if fixed earlier they will notify me they said. I called them after one week and they told me they will call back after getting the service status but they didn't so i called the next day again they replied the same and told me they will call back. I lost my patience and contacted karbonn customer care through email and notified them. They are much worse than the service center as they responded back as i am having issues with my karbonn smart tab which i don't even have one. I tried calling the TOLL free no but the line will always be busy and if you get the ring then there will be no answer. I tried reaching the headquarters and same result no one picks the call. I again mailed to karbonn email support and they again replied in regards to karbonn smart tab. I got irritated and told them that i will escalate this on consumer forums and they came back with a local coordinator to support for the issue. That local coordinator replied after 2 days that mobile is ready and can be collected. I asked for description of the issue and the details for such long time (15 days) to rectify and they never responded. How to rely on the same mobile which took 15 days to rectify the problem. I already lost lot of valuable data on my mobile as punishment for choosing karbonn mobile. If someone looking for karbonn products for its attractive price my suggestion you are wasting your money on a worthless product with an irritating customer service.