Karbonn Mobiles — Unavailability of service parts

Address:

Dehradun, Uttarakhand

I am Sitendu Goswami, I purchased a Karbonn A21(black) in 2012 from an online retailer. After a couple of months, I met with an accident and the back cover of the device was broken. This rendered the device practically unusable, because without the cover battery falls off. I went to the nearest karbonn Service center, Ujjwal telecom ph no: [protected], I told them about the issue. I also informed them that I do not seek to avail the 1 year warranty, instead i would pay for the back cover myself. The customer care executives said it will cost me INR 200/- and it will be shipped from Delhi, happy with the response I agreed and left. One month passed and there was no response, suddenly these customer care people call me up and say "the exchange process will be faster if you had the original back cover". To this I said that the back cover is in a dilapidated condition and I threw it away, kindly look at this as a request for an individual component and not as a warranty claim, and please get it as soon as you can but they still keep speaking in a very strange tone. It seems as if a simple issue like this is being blown a bit out of proportion by the Karbonn customer care. And my brand new phone has been rendered useless by their lackadaisical approach to customer redressal, and I think I deserve a quick response from the Karbonn team.
thanks