Kaunsa.com — Order not delivered

COVER — delivery has not been made till now.

Booked the following cover and sample cover to the following address, have not been delivered till now.

We don't know why you are delaying again and again.

RECEIPT NO.[protected] to Bangalore Date of booking: 6.2.09


[protected] to Kanpur : Date of booking 4.2.09

We have lot of complaints aganist delivery system.

No steps has taken. We are in Ambur.

I had made an order for Micromax A116 from Kaunsa.com com on 6th of March 2013 but till now my order have not yet been dispatched. When i call for the first time they told me the delivery date is 21st of march so i keep waiting. After the delivery date again i made a call and they told me that the product was out of stock so it will be delivered by first week of April. On 2nd of April i made a call again and the customer care executive told me it will reached me by 5-6th of April But as it has not been dispatched again i am trying to call their customer care on today ie. 8th April, the whole day but they didn't pickup the calls moreover they didn't reply my complain ticket at their site! Please help me so that i can get the product or my money back.

Official Response from Kaunsa.com Support

Dear sir/ M’aam,

We thank you for writing to us and providing us with your feedback through this blog.

However we are unable to verify your issue and provide a suitable resolution through this blog. Kindly login to our site using your account details, go under the my account session and raise a ticket for a speedy resolution. You could also give us a call at the below mentioned no. Where you will be to speak to our customer care representative directly.

Incase you feel your issue has been pending and needs immediate attention; you could mark an email to our escalations team at [protected]@kaunsa.Com. Our escalations team is committed to resolving every case and will be more than happy to assist you.

We request you to bear with us in the interim.
Assuring you of our best services.

Regards,
team – kaunsa.Com
contact numbers:
board number[protected]:30 am to 6.30pm) monday to saturday

Hi,

I had placed an Order on Kaunsa.com a Xolo q800 mobile phone on 30th June(Order no. 140781), I had order for a Black phone, however what i got was a white phone, with lower processor speed.

Inspite of repeated reminders Kaunsa.com is not replacing the white phone with black, it's been over 25 days that I, m following up with them.

Totally frustrated, stop shopping on www.Kaunsa.com site, they are fraud.

Regards,

Mehul Mistry
+[protected]

I have ordered watch order no 125089 dated 26/june/2013 recieved the watch on 12/july/2013 but not in working condition sent back for replacement till date not recieved called and mailed so many times every time i call them they said this week this week u recieve your order.