[Resolved]  Kaya Skin Clinic — Unethical & Unprofessional treatment by KAYA Staff

It is very unfortunate that I have been driven to a stage where I had to decide to end my association with Kaya at such a bad & bitter note. I have been visiting Kaya (Kalyana Nagar Branch, Bangalore) from December 2007 first for Glycolic Peel treatment (S R S Vitality) along with its maintenance treatment & now I had enrolled for the Pimple Free & Acne Scar Reduction Treatment. The fact that I had continued with Kaya for such a long period goes to show that that the Treatments offered were really good & I saw my skin improving with each passing sitting of the treatment, but here ends the positives of Kaya

I have had a really bad & horrible experience with the staff associated with the Kalyana Nagar Branch. The staff behaves over friendly & sweet (dripping wit honey) as long as the payment has not been made for any treatment for which an interest is shown. There are frequent calls & reminders bordering on being a nuisance (sometimes twice a day) asking you when you would take up the treatment & when the payment will be made for the treatment. As soon as the payment is made there is a complete U turn in behavior, there are no calls confirming/reminding me of the appointments (while this was promised with great sincerity before making the payments). Secondly on reaching the clinic at the scheduled time I am made to wait for 20-30 minutes stating that clients who had walked in impromptu were being attended to. There has also been occasions when I had gone there to pickup the products suggested by the Doctors, the girls are over phone & they seem to be in no mood to put the phone down & attend to the client & I had to wait until the calls are over, when questioned about this I am told that the call was being made to the head office in Mumbai (the conversation made seemed anything but official or professional)

I find this behavior highly unethical, with no regard to the existing clients. The idea seems to be that since the money is out, there is no way to back out & hence will tolerate any shabby & unprofessional treatment meted out. I cannot point fingers at an individual, citing this to be an individual behavior, since I have had to deal with different girls & surprisingly all showing the same behaviour. This seems to reflect the mentality of the organization. You must understand that all o[censored]s have a busy life & time is a very important factor today. I have had to reschedule meetings & also cater to a difficult baby since the time that was reserved for these activities has been taken up so ungraciously by KAYA.All that escapes the staff is an unfelt sorry which holds no meaning since the same this is repeated the next time

Having said this I am no longer interested in pursuing the treatment that I had enrolled my self for & would therefore like my payment to be returned without any issues being created .I feel 1 year 9 months is a long time to endure such indifferent behavior & there are many more organizations out there in the market who are more customer focused & reliable than Kaya. Your treatments are no doubt good, infact they are very good & that was the reason why I was intersted in continuing the treatments suggested by the Doctors at Kaya.I was infact using all the products of kaya suggested by the doctors but I do not think I would want to any longer pursue my association with the clinic

Please instruct the branch to have my payment returned as the treatment has not yet begun. Let not my frequent outbursts at the clinic be a hindrance to the other WALKIN clients who seem to hold greater precedence & importance in the eyes of the organization. I hope this will be carried out with immediate priority & I am looking forward to getting back my money

In response to the mail that I had written below ,I received a total of 3 calls in 2 days from mumbai assuring me that the matter would be looked at & that they would be getting back to be shortly .I thought that finally there was some one who knew there job & the importance on maintaining client & customer satisfaction,but alas,the staff at KAYA seems to lack any kind of professionalism.I has been two weeks since i received the call ,with no further action or response for my complaint as stated below.Can somebody responsible take ownership of the issue & please let me know how i can get back my money which has already got into KAYAs account with no service provided