Kaya Skin Clinic Complaints & Reviews

I am extremely disappointed and mentally harassed by Kaya Clinic’s service. I suffered three laser burns due to their negligence, and despite repeated follow-ups for months on email, Instagram, and Threads, there has been no proper response or resolution.

Instead of offering a refund or even an apology, they’ve chosen to ignore my concerns completely, adding to the trauma and frustration. This kind of carelessness, silence,...

On Jun 12, 2024, I paid an amount of Rs.25800 for the Pearl Glow
Facial under the buy-one-get-one offer (order ORD[protected]with Complimentary products. However, the invoice I received
reflects an amount of Rs 21, 200 which is incorrect and does not match
my payment.
Despite several requests and reminders to the clinic, I didn't receive a
corrected invoice that accurately reflects the amount I paid. I sent an email to Kaya customer support informing my concern regarding the invoice. after 2-3 days Kaya's therapist contacted me on WhatsApp informing me that there were two invoices for Rs21200 and Rs. 5388(they billed the complimentary products).I talked to the person in charge Ms Archana who sold the facial package to me. She asked me to bring back the complimentary products(which she had given me )after which she would refund the excess amount that she had charged me as the package cost.
On July 22, 2024 I visited the Noida Sector 18 Clinic and Ms. Sofia talked with me, She accepted that Ms. Archana made a mistake by
overcharging me just to fulfill her sales targets. Ms Sofia assured me that
she would initiate the refund for the excess amount. The next day Ms Sofia called me up and refused to refund the amount. She offered me the facial services against that amount but I want my money back.

I have ordered product from kaya online store 2 bottles of kaya mist they have send me old products unsealed contains is less i have complained about it it taking so much long time to resolve it

This is a quite long message, please bear with me to read it thoroughly.

My name is Kanchan and I went to Kaya Clinic Koramangala, Bangalore for consultation for my face having: blackhead on nose, pimples mark pigmentation and white scars due to Herpese disease. I already told them in the very beginning that my skin is very much sensitive.
Then after taking doctor consultation, they recommended me peels, prp, carbon...

There is no proper response from the clinic whenever I called them they never answered my calls neither call me back. No proper guidence or services. I have called multiple times but no response from the kaya phoenix Bangalore. Pathetic

This is my experience in Kaya Clinic, Phoenix mall, Whitefield! Until you take a package you are treated well, your questions are answered with patience, once you pay the money you are treated differently, you are made to rush your sittings so that your package gets over and you have to take maintenance packages. Even though there should be a gap of 2-3 months for one sitting they make you do 2 sittings within a month. The staff is totally unorganised, the manager is extremely rude and has mood swings. She doesn’t know how to deal with clients, no patience and not willing to answer queries. There is no other Kaya clinic in the vicinity. Have to deal with the nuisance until the package gets over.

The manager at the clinic made me pay full amount in advance.

Due to certain personal reasons I could not go ahead with the treatment and hence demanded for a refund.

The manager then informs that they don't have a refund policy.
This was not informed to me in prior to the payment.

I have been behind them for almost a month but there's no response.

It is to inform that kaya Visakhapatnam branch Manager, Asst Manager, Doctor and therapist where not in office on[protected] evening between 7:00 to 8:30 PM and also given the out time after coming from outside by doing their personal works is it the way a reputed clinic works and i am very dissatisfied to say that one relation is working there so request to take necessary action and acknowledge back to me

It came to my notice that the Kaya staff visakhapatnam branch
Manager, asst manager, Therapist and doctor where not in office and went to do their personal work in the evening peak hours that at around 7:30 to 8:30!PM when asked the rude behaviour saying it's non of our business so i would like to take this issue to the law to get correct judgement

I have opted for 6 session acne peeling session in Himayatnagar branch costing 12K and on the third session which was on July 22.Unfortunately, I experienced burns and discomfort as a result of the treatment, and I am seeking a refund for the session.During the appointment, I followed all the pre-session instructions provided by your staff.I kindly request a full refund for the acne peeling session that resulted in these burns. I believe it is only fair to expect a positive outcome from a treatment administered by professionals in a reputable clinic. I have made multiple calls and have visited the clinic in store but they have refused refund nd asked me to continue with the sessions which I no longer wish to do so after this unfortunate experience .Kindly requesting assistance in this matter as soon as possible .

I wanted to laser hair removal services from Kaya. I have paid a total sum of 75, 000 for 6 session. From the second session itself I am informing that I see none of the promised progress but everytime I am mislead by saying from this session you will for sure see results. Even after 5 sessions there is zero results. Doctors and clinic workers are now distracting me by asking to come later
All I claim is atleast 50% reduction should be visible after paying sure a huge amount. Am a working class women with a small kid it's not fair to loot 75k from me with false promises and not deliver even 50% of those promises
Could someone guide me how to raise a formal complaint with consumer court?

I had first ordered some product from which i had received only one product even after paying the full amount. And addressing this issue multiple time to the team they are not taking any action for it.
Order #[protected]
June 4, 2023

i had later again order one more product and i received damaged product.
Order #[protected]
July 31, 2023

Need a refund

I am an old customer of kaya, Vastrapur clinic, Ahmedabad. I had bought new package as in my last package only 5 sessions left. Unfortunately I met with an accident & could not use service for 5 months. When I went back clinic staff was partially changed. They I asked 2 otps & processed 2 invoices. When I asked how many sessions pending, they said 18. I knew its false so I asked invoice copy of APP497146 & APP441724. I am following up since 3 weeks but they are not giving. I tired of following up with clinic as well as customer care. I get msg now that 20 sessions are pending. But I know 21sessions are pending as 1 session from old purchase was still unused. There has to be escalation matrix & invoices shall be auto send to clients to avoid false billing to clients.

I have been taking treatment at Kaya skin clinic GK 2 Delhi for past few years and till now no positive results have been there. On the contrary, their services and staff have become worst. They use highly diluted medicine on hair and so ofcourse there would not be any effectiveness. I wasted huge amount of my hard earned money. Please don't go near them and waste your money.

Kaya is not providing refund for the unattended sessions of laser hair removal

Hello dear consumer police,
we give a project to women name POOJA BISHT- W/O AJAY SINGH, NATAGULLI, DWARAHAT RANGE, ALMORA, DWARAHAT,
UTTARAKAND 263653., with legal agreement bin with her,
we give a 800 forms and tell her achieve accuracy of 720 forms but after completing the project we even send her report of her work and we are ready to pay her but problem is she have to pay the penalty fees of Rs 4, 000 but she denied, we a company having a loss of Rs 4000.
please help and take actions against her.
thankyou.

Hello, I am Seema
I am taking treatment for pigmentation in kaya jalandhar from Dec 22. I have completed 3 PRP sessions 3 laser sessions and 2 chemical peels sessions out of total package of 3 PRP sessions 6 laser and 6 peels.
There is no positive result from the treatment, even pigmentation has increased to forehead area and have become more darker. I can't show up in front of anyone. My life become he'll. Please help me... I visited kaya as I find its a brand and I will get best results here...
Email. [protected]@gmail.com

I had visited kaya skincare clinic on 17th feb 2023. I had taken a facial post which I have skin concerns. I called up customer care to discuss with some dermatologist about it. However no response from the clinic at ambience Mall. I have asked for a call back but still no response. How long should I keep waiting I have developed skin issues after the facial. If this is how Kayas performance I would like to refund on my service. Thanks

I paid for 3/4 payments for my sessions.

I was supposed to do a lip peel in my sessions and did not receive that. The service is terrible, they extract money out of you. They charged me for a session outside of the agreed payments and now are asking me to pay the balance. You guys are disgusting and have no shame.

Terrible "quality" assurance. They said they'd revert ONE WEEK AGO, till today, nothing. Terribly disappointed.

I paid for 3/4 payments for my sessions. They then charged me outside of those payments for a session without informing me. They have not cleared my bill and now are asking to pay the balance 1/4. Disgusting treatment. Customer service is a joke. They said they would get back to me ONE WEEK AGO, till now no response and they fines are adding up. I'm not paying anything. Actual proper terrible service, money hungry.