Kaya Skin Clinic Customer Care
Kaya Ltd.
Customer satisfaction rating: 72%
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413
COMPLAINTS

Kaya Skin Clinic Customer Care

Kaya Ltd.

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Address
23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400093
Landmarks:Near Paper Box Lane

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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41
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28

Additional info
Regional Office
23/C, Mahal Industrial Estate,
Opp. Travellers Inn Hotel,
Paper Box Lane,
Mahakali Caves Road,
Andheri (E),
Mumbai – 400 093

Customer satisfaction rating
72%
Complaints
413
Pending
105
Resolved
269
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Kaya Skin Clinic Complaints & Reviews

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Kaya Skin Clinic — doesn't work anymore for laser treatment permanent hair reduction

 Sushma Sapkal on Oct 14, 2018
I have taken treatment of laser to reduce hair permanently, but got excess hair growth near to highlighted laser part. Suggestion to dermatologist need to be find out the solution on excess hair growth, otherwise there is no need to do any laser hair removal treatment because it not reduce hair growth instead increase on other place.. Waste of money.....
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — laser hair reduction - 9 sessions and no results

 Amla Kadwadkar on Oct 5, 2018
I have been with kaya skin clinic for over 2 years now and had taken a package of laser hair removal with 6 sessions. However, the hair used to come up in 1.5 to 2 months again with very minimal effect on hair reduction. After completing 6 sessions they asked me to take up paid maintenance session. They had claimed that maintenance sessions need to be taken in 4-6 months time. However, i am taking it almost every 1.5 months. I have had almost 9 sessions with kaya now with no results. They even ask you to do some expensive tests saying your hormones are not fine, etc etc. However, the tests were...
Complaint comments  Read comments Complaint category Cosmetics

Kaya Skin Clinic — call not being picked up to book appointment for a package facial already paid for

 Anisha V on Oct 4, 2018
I have taken a package of 6 facials at kaya skin clinic, inorbit mall, hyderabad, telangana. I am trying to book an appointment to avail a facial since a week and no one is picking the call. Earlier also this happened when i wanted to book an appointment for hair removal and they did not pick my call. As it was an emegency i had to take it elsewhere. Please look into this.....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Kaya Skin Clinic — no concern and responsibility to customers and faking of the terms while buying the products

 Malleswari.466 on Oct 4, 2018
I am malleswari registered with my mobile number in kaya skin clinic, jubilee hills branch, hyderabad. I availed underarms, upper lip lasik treatment. And also bikini lasik which was billed in my friend's account. I referred two of my friends who availed 2 services of kaya each. I was told that i will receive two referral benefit vouchers worth 1500rs on my mobile. I havent received any specific messages which have a code in it. It's been nearly 3 months but the told stipulated time limit was 40 days.

Apart from not receiving the messages, what is very disgusting is the behaviour...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Kaya Skin Clinic — false claims and hard selling packages

 Manaswini Janaswamy on Sep 29, 2018
I have been with kaya from almost 2 years initially for laser hair reduction even after 8 sessions i don't see any difference and no value for money and inspite of having service for small area like face few areas are missed.
After writing them and waited patiently for more than a month i got basic acknowledgement email nothing other than that.
I am so so much done with kaya and can't recommend this to any one.
Just a well established brand nothing more than that.
Kindly don't fall into their marketing tactics....
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — appointment issues

 Ansh 77 on Sep 29, 2018
I have had booked a package more than 5 months ago for a service, now i am unable to get appointment at kaya infinity malad centre. Multiple times they denied service, saying, all slots are booked.
Each session requires not more than 1.5 hrs
This is definitely worst customer care exp with kaya, wherein that take compete amount in advance i. After that, continuously deny appointment itself for the service.

Manager ove infinity centere said that i need to book an appointment a month ago, which is highly difficult.. I requested them for any eveninf or next day slot, to...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Kaya Skin Clinic — extension of validity - no response to email ref no. 39932

 Indu1373 on Sep 25, 2018
I had raised a request for extending validity of my package. Mail sent on 3rd september. Reference no. 39932.
Promised a response within 7 days. No response yet. Called contact centre on 21st sept, was told the clinic would reach me and the clinic manager redirected me to the care@kayaindia.net mail id again.

As usual, there is no response.
Why do you take money if you do not have the decency to respond?...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Kaya Skin Clinic — facial hair reduction

 Monika Parvatheesh on Sep 18, 2018
Hi,
I am monika and i have consulted kaya kalyannagar in 2014 august and i have paid 31k at a time and they guaranteed for loosing facial hair through laser treatment.
I have taken almost 7 sessions and i use to get the hair again and again in 1.5 months and they asked me to go for maintenance.
Then asked me to undergone the tests and those were perfectly normal.
Still i took one maintenance but of no use.
Then in may 2015 i have transferred to hyderabad and asked them to transfer my file as well to one of their hyderabad's clinic where they said ok and didnt...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Kaya Skin Clinic — baseless claims of hair removal

 Rachna mohata on Sep 18, 2018
I had taken kaya services of removal of chin and upper neck hair in 2017... While the sessions were going on they kept assuring me that i will have minimal hair thickness on that area after the sessions are done. After the completion of sessions when i still had the bearded look around my chin i questioned them... They told me that i might have hormonal issues and asked me to get few testings done. I got the testings done and reports were all absolutely normal. Now they came with the maintanance agenda... They asked me to buy maintanance sessions which i refused. My logic was how can i buy their...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — returning of a product

 Sampada Potnis on Sep 15, 2018
I bought a sunscreen at the thakur village centre, along with a few other products. After half an hour, i wanted to return it or exchange it for some other product since my sister had already picked a sunscreen for me. They refused to get it exchanged or returned. Kaya return of products policy online says we can do so within 4hours of buying it. Feeling so cheated....
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — chemical peeling/ refund

 Saltanat Sherwani on Sep 14, 2018
I went to kaya (Shop no. S. 214 a, second floor, ambience mall, new delhi branch) on 13.1 2018. I had a small number of pigmentation spots on my face, they suggested me chemical peeling and took rs. 14000 from me.

The team was inexperienced, they burnt my face. The chemical peeling treatment gave permanent scars on both sides of my cheeks. After ruining my face the kaya team showed very unprofessional and negligent behavior. I personally visited the place, sent emails @ care@ kaya india.net, they didn’t respond positively.
I am going to send legal notice to kaya limited...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Kaya Skin Clinic — eye peel, q switch insta skin brilliance and laser hair removal services caused severe damage to my skin. [Resolved]

 Raghav Priyanshi0 on Sep 7, 2018
I was subjected to buy packages worth 1.6 lakh inr from kaya as per doctors and managers consultation. The doctor named shivangi bansal at preet vihar, delhi caused severe burns on my face just before my wedding. Despite my numerous calls, the doctor didn't revert to me. The eye peel session and q switch clarity session caused me irreparable harm. I could not dare to avail my any sesions witg kaya. I have been writing at care@kaya.in and calling them since november. However, ms jessica and others started acting blind and deaf to my requests for refund. I have many unused sessions from kaya. Moreover,...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Kaya Skin Clinic — kaya skin clinic - refund approved but not processed - laser hair removal [Resolved]

 Nimae on Sep 4, 2018
Hi, i paid more than 50% of the amount for kaya skin clinic laser removal full body after they lured me into it. But unfortunately one of my relatives was diagnosed with cancer, and i asked for a refund without taking the service. I asked in jan 2018 for a refund. Kaya accepted and all approvals were done. And i have mail confirmation too from them on the refund. They asked me to send cancelled cheque copy and account details. After sending there is no update or response to the refund. They are not considering on human grounds that it's for a medical emergency. It's infuriating and am planning to...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — regarding the service and refund amount [Resolved]

 Kopal Singhal on Sep 4, 2018
This is kopal i took a package from kaya clinic malviya nagar jaipur branch for acne i was told that i will be given 6 sittings in total and the total cost of the package was 26400 and i was asked to complete the payment in 2 instalments i payed 13200 bt was given only 2 sittings... I was called for 3rd sitting and when i reached they refused to give me the service.. And asked to pay the whole amount... But in the beginning and also on col when i was called they told me that i need to deposit the rest amount when i will be taking my 4th service and not 3rd and then after that i called them n asked...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Kaya Skin Clinic — cheating at kaya [Resolved]

 Vagdevi Karumuri on Aug 31, 2018
Very irresponsible and Shameful behavior, cheating attitude at Kaya

I Ms.Vagdevi Karumuri took 12 maintenance sitting for 6 of my body parts from Safdarjung Enclave branch, later the branch was shifted to Green park. At that time they use to keep the files. I used only 5 -6 laser sittings from my 12 laser sittings. Since last 3-5 months I have been mailing to Kaya – Mumbai for my missing Laser sittings which was not updated in my account instead of that they updated the payments which I don’t have to pay. Till now I spend 3 to 4 lakh rupees at kaya since last 10 years. Even though...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — pathetic services/treatment/unsatisfactory results [Resolved]

 Makwana Chandni on Aug 31, 2018
Hi,

My name is chandni and here i want to mention 2 major issues out of which 1st is customer service which is pathetic and the 2nd and even more important as kaya is known for it's treatment.

I have been undergoing Kaya Pigmentation therapy some(Intanse Clarity peels)6 session for face and hands each for quite sometime now for which i paid around 37000 and also 2000 for the kaya products.Also before going for these session kaya promised me that there will be total pigmentation/tan removal from my face and hands too but here my hands says a different story and i can't...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Kaya Skin Clinic — mismanagement of kaya green park and rude behaviour after taking money (chor) [Resolved]

 Anish Dua on Aug 23, 2018
To concerned person,
I am anish dua. On 19th aug 2018 i took 2 packages of facial from your green park branch one for my wife worth 13990/- and other for myself 9990/-. First of all i would like to draw your attension on super miss management at green park branch. After selling the package the do not care for customers. We took package from you branch head green park miss shilpa. After giving package to start session she asked to wait for 15 mins as we both wanted to start the package. After 15 mins they called my wife for session. Around 11:15-20am she billed our package and arnd 12 my...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Kaya Skin Clinic — laser packages q switch and hair removal [Resolved]

 anupaliam on Aug 22, 2018
I have spent a good 80k to 1 lakh on these laser treatments. I was burnt during my first laser hair removal. Since then i have been requesting to change the sessions into a prp. When i booked these sessions i was never told there is an expiry to these packages. Suddenly i am being told that all packages are valid only for few days till september and nothing can be done. They are not even giving me options for renewal. I booked in bangalore indira nagar branch and later moved to phoenix market city branch in bangalore. Most of the time appointments are not given as per the customers convenience either.
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — need refund for the package, not satisfied with the services [Resolved]

 sonpari16 on Aug 21, 2018
I took isb package from kaya at roughly 15000rs for 6 sessions. Out of 6 sessions, i had taken one session till now and i didn't find the session very useful. I started getting so many pimples after the procedure. Also, i am not satisfied with the service they provide. Even if you book prior appointment they let their customers wait for an hour.

The main issue is i am getting pimples after laser treatment and it is not at all effective. When i called them to refund the money for leftover sessions after deducting the money for the first session, they are not ready to refund the amount.
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — horrible service/ waste of money [Resolved]

 Giselle r on Aug 15, 2018
I have had the most unsatisfactory experience with kaya the past few days.
I have always been quiet a loyal customer where in i would refer kaya to people.
One such referral was my mother. She had pigmentation on her skin and i had asked her to visit kaya and that they would be able to help. However, what resulted was the most unpleasant experience for both my mother n me. Such that, all my trust in kaya has gone down the drain.
So, dr haritha had seen my mom n suggested that she gi for the q switch laser along with prp treatment to get her skin looking young again. Since my...
Complaint comments  Read comments Complaint category Health & Beauty

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no concern and responsibility to customers and faking of the terms while buying the products
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call not being picked up to book appointment for a package facial already paid for
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false claims and hard selling packages

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