Kaya Skin Clinic Customer Care
Kaya Ltd.
Customer satisfaction rating: 76%
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469
COMPLAINTS

Kaya Skin Clinic Customer Care

Kaya Ltd.

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Address
23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400093
Landmarks:Near Paper Box Lane

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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43
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34

Additional info
Regional Office
23/C, Mahal Industrial Estate,
Opp. Travellers Inn Hotel,
Paper Box Lane,
Mahakali Caves Road,
Andheri (E),
Mumbai – 400 093

Customer satisfaction rating
76%
Complaints
469
Pending
97
Resolved
332
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Kaya Skin Clinic related photos (46)

Kaya Skin Clinic Complaints & Reviews

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Kaya Skin Clinic — deducting amount for services not rendered.

 Pujakar on Sep 16, 2019
I had enrolled for laser treatment at kaya clinic hsr. I paid 16661 on my first session on 8th aug and enrolled for emi scheme where they were to deduct 8332 every month on 5th.

They terminated services on 22nd aug stating i am an undesirable candidate for the treatment and they will terminate the service.

I have not received refund yet even after multiple calls and on 10th sept they have deducted amount ₹ 8332 for services discontinued.

They have not been providing any clarity and very incompetent.

Address of the service provider:...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Kaya Skin Clinic — complaining about not getting my refund back

 amena hafsa on Sep 2, 2019
On 1st sept i paid rs 44, 910 for 12 sessions of q switch and chemical peel. On 1st sept night i get to know that i wont take these sessions as i wont be in town, i tried to call them but the clinic was closed, i want them to refund my money as i wont take these services. I tried to contact the clinic but as the senior staff is absent due to festival i couldnt contact them. Yesterday i took only the first session of the 12 sessions, excluding that i want all my residual amount back but they are refusing to give me, how can they not give me the money when im not even going to take those services,...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — cheating of customers by kaya clinic, jayanagar by manipulating number of sessions

 Anagha Lohit on Aug 18, 2019
I have subscribed for Laser Hair reduction treatment at Kaya Clinic for full face and remitted the payment for a package of six sessions and two maintenance sessions. Till date, I have utilized one session at Kaya Clinic, Lavelle Road and four sessions at Kaya Clinic, Jayanagar.

My latest session at Kaya Clinic, Jayanagar was on 13th July 2019 at 12 pm which was my fifth session out of a total of eight sessions (6+2) which I am authorised.

On 13 July 2019, post treatment, I was informed by Ms. Rajini N.V. (Kaya Head Consultant) that the latest session undergone was...
Complaint comments  Read comments Complaint category Cosmetics

Kaya Skin Clinic — delivered a empty bottle of kaya pigmentation reducing complex [Resolved]

 Sangita Budhwar on Aug 4, 2019
Today i visited kaya clinic for my pigmentation treatment.. There the manager convince me to join package worth rs 40232/- although i want to take treatment in single sittings and she said if i join this package i will get discount and some free products.. I paid them 25000/- she gave me kaya pigmentation reducing complex as discounts... Amd advice me to use in night... When i opened the bottle in night i m surprised to see that she make me fool by giving an empty bottle product... My question is.. Had i ask her to give me any product.. She gave me jz to convince me to join package as a discount......
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

Kaya Skin Clinic — skin allergy after hair removal treatment [Resolved]

 kritika bisht on Aug 3, 2019
I got hair removal treatment done through kaya clinic vasant kunj. I got allergy after my second sitting. The doctor gave me high frequency even after seeing my growth. The staff service is very poor. No one picks up the call and do not attend the patient nicely. The doctor is also not upto the mark. Kindly provide me with best solution as it is the matter of face....
Complaint comments  Read comments [1]Complaint category Health & Beauty

Kaya Skin Clinic — I am not seeing any results as promised. [Resolved]

 Rehnuma Altaf on Jul 7, 2019
I had pigmentation and tanning full arms so i was told to undergo prs (Insta clarity laser + peeling sessions). I have taken 4 sessions each of full arms and face but till now i have not seen even a slight improvement. I am applying moisturizer and sunscreen but to no vain. It has become even more drier. Please resolve this asap. I have invested too much money trusting kaya as a good brand....
Complaint comments  Read comments Complaint category Employers

Kaya Skin Clinic — no reply... no solution [Resolved]

 Preeti Phogat on Jun 25, 2019
Kaya is a very fraud company. I was registered a complain against some packages issues. I makes many call in complain centre. They told me sorry mam we solve your problem within 1-2 weeks. And i was wait for around more than 3-4 months. Even they did reply me back. Kaya is only money making brand and makes the customer fool. I have total waste my money even i not utilize service...
Complaint comments  Read comments Complaint category Cosmetics

Kaya Skin Clinic — refund promised but harassed since 5 months and still not given [Resolved]

 mmehra on Jun 25, 2019
Had been offered hrt package against which the branch took rs 5000.

I took one session and the treatment reacted.

The staff told me that they will deduct the money for 1 session and return the rest of rs 2500 against which i can take kaya products.
Ever since that time i have visited the loudan street branch in kolkata number of times and contacted the staff but the only reply i got is to contact the head office to resolve my issue and the head office has only replied back saying that they are busy in meetings and will get back and have never bothered to call...
Complaint comments  Read comments [1]Complaint category Products & Services

Kaya Skin Clinic — false notification of an appointment. [Resolved]

 Arpita98k on Jun 7, 2019
I had taken up the full body laser treatment under Kaya last summer. I'm a college student, residing in a hostel in the outskirts of Chennai. I booked an appointment for the full body sessions, got a confirmation call from Mr. Shakir of Kaya Velacherry, and when I went there after a lot of travel, they said it was a false appointment confirmed by mistake....
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — complaint against fractional laser after effects [Resolved]

 Sakshi Handoo on Jun 4, 2019
I have acne scars on my face.. So i have consulted the doctor and she has suggested me for fractional lazer... They have burned my skin after one session... Its been 15 days the burnt marks are permanent on my skin... I have come there to improve my skin texture but they have ruined it... I can go out without appying makeup... So what should i do now... Cant trust them anymore... Plsss suggest...
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

Kaya Skin Clinic — refund request [Resolved]

 SS Ahmed on May 14, 2019
Hi,
This is to express my displeasure with the kind of service provided in Kaya Ispahani and T Nagar in Chennai facilities.
I had signed up for a hair treatment about a year back, which was a package of 6 sessions. But after the first sessions of multiple needle ### on the scalp, I had severe head ache and my BP too raised too high. So I requested for the change in package. I am also willing to pay the extra charges if any. Besides my pending requests they have been calling me every week for an appointment for the hair treatment itself.
Based on my previous experience I fear...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — laser hair removal treatment [Resolved]

 tanshi mahi on Apr 30, 2019
I have undergone laser hair removal treatment. I have completed all 6 sessions. But the hair growth thickness is still same no improvement on hands and thighs fingers and toes and face. When i went there they are asking me to pay more and go for maintenance treatment. I have paid 80 k. Highly dissatisfied. Please help me with this issues. I have opted kaya over olivia, la bella & anoos. But never expected this from kaya...
Complaint comments  Read comments Complaint category Cosmetics

Kaya Skin Clinic — laser & skin treatment - miscommunication [Resolved]

 diegopinto on Apr 25, 2019
Hello,

I would like to share the quite bitter experience which we least expected from a highly professional establishment like Kaya.
I am sure you want to give your customers an experience wherein they not only get treated but they feel relaxed and, but for me the first visit & treatment ended into a bad experience.

Background:
I went to pick up my spouse, who is your customer for over 4-5 years and has regularly taken your packages, although she had a bad experience in the past still she recommended me to try your treatment.
I was skeptical...
Complaint comments  Read comments Complaint category Cosmetics

Kaya Skin Clinic — I am complaining about fat treatment [Resolved]

 kiit2013-MDEtc-007 MDEtc on Apr 24, 2019
I have taken afat treatment in kaaya koramangala. After applying chemical peel, i had suffered from acne roscea. The medicine given by them to control roscea is not working. I applied on face... Redness went away and after some hours entire face became red and itching with burning sensation.
I visited clinic then doctor told me that it happens. Again face became worsen and worsen. Again i went to clinc, and asked for refund because already 20000 i had paid there. But they refused. Still my face is red, m suffering from acne roscea and neither any treatment given by her not refund.
If...
Complaint comments  Read comments Complaint category Doctors

Kaya Skin Clinic — pathetic client service and false promises to sell their packages - deeply disappointing [Resolved]

 shanshr on Apr 21, 2019
I am sick of writing emails to your company helpline, complaining that the points on my account keep expiring even though i was promised that for the 1 lakh rupees package the points collected will not expire and can be used at anytime in the future for maintenance sessions for full body laser.

This is the second complaint i am filing here on this portal, and hereafter if my complaint is not taken up seriously i will have no other choice but to make my complaint on social media.

Neha (The then manager at kaya) from the bandra, mumbai clinic, had promised me that these...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — pending sittings in my maintenance package [Resolved]

 anchal.sharma86 on Apr 17, 2019
I've been a Kaya customer for years now, and never have I had a smooth sailing ever. Neither with respect to the treatment results and nor with respect to renewal or transfer of my package.

The latest issue at hand is as that I had some sitting pending from my last renewal that I got done some 3 years back. I could not continue as I had conceived and then was nursing my baby, and was advised not to take laser treatments. And, this I had very well informed the staff at your galleria centre.

All this while in the past 3 years, never did I receive even a single call from...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Kaya Skin Clinic — unsatisfied with last laser session [Resolved]

 Shiny Ahuja on Apr 16, 2019
Hi,
I would like to bring to your notice that the cutera laser machine used at pusa road, karol bag mostly shows error, whenever i go there for laser services.
But during my last session on april 7, it completely shut down. Helpless kaya therapist came to me that being sunday it can't be repaired today and either i had to go back or take pain-free laser (Which is never pain-free except pain), in fact much more painful than cutera.
All the pre-work of shaving, numbing cream everything was done and i left with no option but to go for pain-free.
I requested them a lott...
Complaint comments  Read comments Complaint category Tax Services

Kaya Skin Clinic — repeated mistreatment by kaya skin clinic sector-18, noida [Resolved]

 BulbulT on Apr 14, 2019
I take laser hair removal treatment from kaya skin clinic, noida
They haven’t followed the sop even once.
They didn’t click the pictures of area before treatment, which us used as reference for upcoming sessions.
Not even once did the treatment start on time.

Today when i complained about the time related issue, they sent me for the normal laser treatment (For which the doctor had not recommended)
The doctor had recommended painfree sessions, but the rooms weren’t empty, so they took me for a normal laser treatment which resulted in rashes.
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — false promotions on facebook [Resolved]

 Chaitali Ramnath on Apr 4, 2019
Hello everyone,

The call center team of Kaya is fake. Never aware of the SOPs. They pushed me like anything to visit for a service of laser underarms at 85 Rs. Booked an appointment, sent reminders telephonically as well as SMS to make sure I attend. The call log clearly mentioned of a client who has already a Kaya customer but laser of another body part.still they just wanted me to avail service.
I changed my schedule in life made sure to see the place, travelled all the way and to my horror... They declined the service and asked me to leave.

What was that...
Complaint comments  Read comments Complaint category Cosmetics

Kaya Skin Clinic — hair growth is increased after laser [Resolved]

 Vandana204 on Apr 3, 2019
I went to kaya skin clinic around 1.5yrs back for consultation about laser hair reduction treatment. I wanted to go for only legs and bikini area but manager at the clinic suggested to go for full body. I would say it wasn't a suggestion but kind of compulsion as the manager kept forcing me to go for full body. But it seemed out to be the worst decision of my life. The hair growth on my body has increased instead of reducing. Moreover doctor told me the hair growth post laser would be fine. But on the contrary, instead of fine hairs, thicker hairs started growing on my body. When asked about the...
Complaint comments  Read comments Complaint category Health & Beauty

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