Kaya Skin Clinic Customer Care
Kaya Ltd.
Customer satisfaction rating: 62%
Submit a Complaint
316
COMPLAINTS

Kaya Skin Clinic Customer Care

Kaya Ltd.

TwitterFacebook
Address
23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400093
Landmarks:Near Paper Box Lane

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
35
down
21

Additional info
Regional Office
23/C, Mahal Industrial Estate,
Opp. Travellers Inn Hotel,
Paper Box Lane,
Mahakali Caves Road,
Andheri (E),
Mumbai – 400 093

Customer satisfaction rating
62%
Complaints
316
Pending
116
Resolved
166
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Kaya Skin Clinic related photos (25)

Kaya Skin Clinic Complaints & Reviews

Sort by:

Kaya Skin Clinic — disappointing service

 Sanjana Menon S on Dec 12, 2017
I submitted my complaint on 26th november and no action has been taken yet. I have been constantly calling at the kaya centre at marine drive, ernakulam and all they say is will let you know about the refund after contacting with the head office. And a week back when i called them they said they are ready to redeem my balance through their kaya products. After taking their treatments my skin and acne issues got worser and now they are telling me to use other products. I don’t want to take risk and try with the products again. I paid around 30000 and took 2peeling and 1 facial session and 1 laser...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — acne and scars removal treatment

 Nidhi Nithyanandan on Dec 7, 2017
I have been taking kaya clinic service from last 8 months. First i took 1 prp and 2 dremaroller session. As i have acne prone and scars skin. The first seesion was a quite good. But i havent got much result. So i was totally confused what to do nest it costs around 40000 for 4 acne purifying session and 1 prp and 2 dermaroller. But after my last dermaroller sesssion. The doctor convinced me to take one more prp and 2 dermaroller package. And she was quite promisisng that this would make a good change. As i was alittle confused and so much worried about my skin. I have taken that package as well....
Complaint comments  Read comments Complaint category Hospitals

Kaya Skin Clinic — skin burn in laser treatment

 gmanis on Dec 7, 2017
Hi kaya team

I am extremely baffled to note that there are so many complaints against kaya. I wish i had checked on all this before i enrolled for the laser sessions there.

Let me elaborate on my experience-
I went to get service for arms laser and the reception kept goading me to take on an additional laser package. They constantly asked me to couple with another body part to avail the 50% discount. Inspite of me refusing, they were very pushy - which was very obvious that they were looking to meet their targets.
I asked for laser for my nape my neck...
Complaint comments  Read comments Complaint category Credit Cards

Kaya Skin Clinic — awful service, worst experience

 abill on Dec 5, 2017
I visited your center at pitampura after doing a lot of research from your website about the services you offer but the services i got were totally inappreciable and unacceptable. Though, i was very skeptical right after my first conversation with the client coordinator (Ms. Ruby) but on her insistence and confidence, i went ahead with the faith that i would be offered great money value service but my whole experience turned out to be a great disaster. Firstly, the staff is not well trained, lack communication skills and mannerism. I had requested for 'kaya signature face therapy-aqua radiance'...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — my 4 sessions r left n they have deleted my data

 Kimi13 on Dec 1, 2017
Hi tried contacting ur team on phone but i dint receive ur call in 24 hours.. I'm associated with kaya from a long time..in khan market dr hema used to take care.. After my marriage i had to shift to punjabi bagh.. 2 sessions were left in khan market then when i shifted to punjabi bagh took a package for maintainace 4 sessions.. For which i'm attaching u the bill.. I paid by card..in january again as my package was getting expired i took another package of 4 sessions n renew it.. By when i was about to go for laser i was pregnant.. So kaya ppl told that they can't do laser n them my breast feeding.....
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

Kaya Skin Clinic — cancellation of lifetime packages

 V Fernandes on Nov 28, 2017
Greetings,

My wife had bought a life time package in 2005 for which she paid 1 time amount. And today we have been told that this plan was cancelled. They informed that this was conveyed in mass media & social media too.

However their own website doesn't talk about it they didnt even bother to send an email about it.

This is illegal & criminal behavior and without even having a courtesy to inform about this step.

We need an answer about how you can do this? And where is the reimbursements for the one time cost we paid? This is...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Kaya Skin Clinic — worst services of kaya clinic, noida

 bhawna03 on Nov 25, 2017
I am an existing client of kaya, noida clinic. But, i am very upset with the services provided by their employees. They are least bothered about customer satisfaction and are unable to manage the appointments. Even after taking a appointment for the regular session, they will let you wait for 1-2 hours only because the rooms are not available as they allot it to new customer, so that he/she can be cheated like others. Once the package is sold, they will not at all entertain you. Such kind of unprofessional behaviour from a reputed clinic like kaya is totally unacceptable. And the top management...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Kaya Skin Clinic — been 3 months, no issues addressed yet.

 Sushmita Dargan on Nov 25, 2017
Well i submitted my complaint here in october, n no action has been taken yet. I hav been constantly calling kaya customer support, writing reviews about my worst experience. Submitted my complaint here in consumer forum too but seems like they are all the same. Nobody really gives a #. Be it the company (Kaya), there cuscomer support or this consumer complaint department here. No body cares

Below are the pictures of my complaint here which kaya people falsely claims to be resolved....
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — highly disappointed with the service

 PriyankaJain7 on Nov 23, 2017
I went to kaya cg road, consulted doctor for my skin problems and i mentioned that i was concerned about the pigmentation and other spots. She sugessted me peels. The manager then came to discuss about package and she talked so nicely that i was convinced to take another package which the manager suggested. I paid for both the packages peels and prp+dermaroller. The sessions started and i told them i was not satisfied with the sessions but they were like it is just your first session, 2nd, 3rd. I was still not satisfied and then they said we can see the skin lightening why not you. I never mentioned...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — cancellation of services

 Riya Brahmanandan on Nov 22, 2017
Hi,
I registered for chemical peeling session on 15-sep-2017 and paid 8500 rupees in advance.

After taking 2 sessions, i got a very bad allergic reaction and my face was full of pimples and scars. I notified the team that i would not like to take any more sessions and hence please cancel my services and refund the amount.

I reached out to kaya customer care and told that they can deduct the charges of sessions which i took and refund remaining amount but its been more than 2 months now and they are not responding to my emails/calls.

Request you...
Complaint comments  Read comments Complaint category Cosmetics

Kaya Skin Clinic — my skin turned out worse

 Harshitha Florence on Nov 17, 2017
I went to kaya clinic in vizag for getting even skin tone nd for clear skin
.. They recommended me to go for chemical peels nd they assured me.. So i got lured by their fake promises nd fell for their bait... After completing two sessions i realised my skin s getting worse wid there products nd i lodged complaint... They plainly said there no policy such as refund nd they asked me to pay for one more package so that they can set it again...
I got devasted nd helpless...
It's one of the most worst clinic that one can ever visit...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — kaya clinic people are fraud and they are out rightly cheating people even after paying advance money

 rita-sharma on Nov 15, 2017
I have paid 17400 rs for 4 session of fractional laser underarm treatment on 28 march 2015.
After completion of services kaya skin clinic doctor advised me to continue the services for better result then on 30 october 2015 i extended the fractional laser services for 4 more session and paid rs 14875. After providing 2 session of the services kaya punjabi bag clinic refused to provide the remaining 2 session by saying that my bill is not right.

Additionally i have paid rs 7999 for some other additional 6 sessions as per doctors advice. I have taken 2 sessions from 6. Now they...
Complaint comments  Read comments [2]Complaint category Health & Beauty

Kaya Skin Clinic — double charging and misinformation [Resolved]

 anarb on Nov 13, 2017
This is to bring to your attention a serious unacceptable practice at ahmedabad kaya navrangpura clinic’s part.

I'd bought the full body laser hair removal package from kaya koramangala clinic. Prior to this purchase, i had already bought the lifetime value package for 3 body parts: face, chest, and abdomen from the ahmedabad satellite clinic. When i informed kaya koramangala about my prior life time value package with kaya, i was assured that the 6 sessions for the 3 body parts (For which i had already paid) worth of will be adjusted against the new full body laser package.
Complaint comments  Read comments [1]Complaint category Cosmetics

Kaya Skin Clinic — no service given but payment taken - refusing to refund

 drswatiasopa@google.com on Nov 11, 2017
Customer name: s. A. Sharma
Receipt no: invr6197 (31 may 2016), payment of 24, 650/-
Invoice no: inv12301 (26 jun 2016), payment of 50, 000/-
Paid to kaya pusa road center, karol bagh, delhi

I paid for laser treatment. I got 1 session for full body, but developed hypo-pigmentation, other skin problems and acne after that. I spoke to the manager (Ms. Swati) at the center. She said the remaining balance will be refunded to me. It's been over 16 months and there is no progress on the refund.

I am tired of going to the pusa road center for this, the customer...
Complaint comments  Read comments [1]Complaint category Cosmetics

Kaya Skin Clinic — doctor behaviour [Resolved]

 Lisa12345 on Nov 10, 2017
I visited kaya vashi for lazer treatment. On expressing my concern about treatment, the doctor poornima jhatkar misbehaved with me. She went on saying"it is very difficult to handle patients like u" this was all because i expressed concern. I am highly dissapointed with kaya service. Being a regular cistomer, experiencing such rude behaviour from a doctor makes me very sad. I think i am not gonna be a kaya member anymore...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — acne kit, comedon control serum and blemish control [Resolved]

 Bhanu Jetli on Nov 9, 2017
I had visited kaya for an assistance and the counsellor there started to convince me to buy the products. As i was suffering from acne and now had to go with this brand as i heard a lot about it. So finally i decided to buy the products and I spent around 4k for their products but no use, i now have so much of acne on my face and also the counsellor over there is so rude. They even gave me the products that have manufacturing of September 2016. I need an urgent refund for my hard earned money. If not done, i'll have to take further legal actions....
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — daily use sunscreen spf30 [Resolved]

 Sonakshi@s on Oct 30, 2017
This product is a ###, so greasy it gave me so many breakouts.not recommended for oily skin at all.
I was a regular customer of kaya I have been using daily use sunscreen but initially what kaya Skin Clinic used to manufacture was spf - 15, that was good but now they have stopped manufacturing spf - 15 and instead of that they are manufacturing spf - 30.
Trusting the kaya staff I purchased this spams unscreened and I spoiled my entire face with acne.
Now it's more then a month and I had a flaw less face and now it is full of acne. That too they forced me to buy two stating...
Complaint comments  Read comments Complaint category Cosmetics

Kaya Skin Clinic — service not utilized - no refund for my money paid in advance

 KajolSingh on Oct 30, 2017
After so many follow up with kaya. They told me over call that they are going to refund my money but again i got this email saying that they can't do it. I have to choose between availing another service or gift voucher.

This is what i replied to them —

As i said earlier i cannot avail any service as i am planning to move abroad and will not be coming back anytime soon.

That's why i asked for the urgent refund refund as i don't want my money to get stucked with kaya which seems like it's stucked already.

I understand your policy however...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — i have paid for 8 sittings of underarm, now it is wrongly communicated that only 6 iam eligible which is over [Resolved]

 Dolphine on Oct 29, 2017
Though i went in the month of sept 2017, to kaya skin clinic hyderabad liberty, iam informed that no points are reflecting against your name i had, 5025 points, which is lost by their negligence as i my appointment was postponed. At present remaining 5025 is reflecting instead of 1050. I do not wish to take the facials in this hostile atmosphere, hence 9000rs
Which i paid may be kindly refunded... Dr anita. I have been a client of kaya since 2002. Further iam to state that i have paid for 8 sittings of underarm, only 6 have been taken by me, other two sittings. Have been deleted as i have...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — ignorance to customer complaint mails for months [Resolved]

 anj0666 on Oct 29, 2017
I have been writing mails to kaya since early this year on how their services are not providing expected results but after they took my contact details i have not received any mail or calls from them. The service providers don't seem to care once they have already received the money. Very dissapointing, had a high regard for the brand. Not any more....
Complaint comments  Read comments Complaint category Health & Beauty

Recently Discussed

1 days ago
Kaya Skin Clinic
my 4 sessions r left n they have deleted my data
4 days ago
Kaya Skin Clinic
disappointing service
4 days ago
Kaya Skin Clinic
acne and scars removal treatment
4 days ago
Kaya Skin Clinic
skin burn in laser treatment
4 days ago
Kaya Skin Clinic
awful service, worst experience

Featured Complaints

www.bdomains.com