Kaya Skin Clinic Customer Care
Kaya Ltd.
Customer satisfaction rating: 69%
Submit a Complaint
390
COMPLAINTS

Kaya Skin Clinic Customer Care

Kaya Ltd.

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Address
23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400093
Landmarks:Near Paper Box Lane

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
39
down
27

Additional info
Regional Office
23/C, Mahal Industrial Estate,
Opp. Travellers Inn Hotel,
Paper Box Lane,
Mahakali Caves Road,
Andheri (E),
Mumbai – 400 093

Customer satisfaction rating
69%
Complaints
390
Pending
109
Resolved
243
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Kaya Skin Clinic related photos (34)

Kaya Skin Clinic Complaints & Reviews

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Kaya Skin Clinic — lapse of services without intimation

 Rasveen Kaur on Jul 16, 2018
I wanted to convert my few services to facials. The total amount was aproximately 11, 500. But in a weeks time it got down to Rs. 9, 500. The reason cited was one of my sitting lapsed. Being a client of Kaya for last 10 years, I have not heard of this so called facility (of lapsing) and on the top of it no body cares to inform you about the same. I have been following up with the Faridabad branch from last 4 months and I have not got a response from them. I think one more service would have lapsed since then. I have also contacted the mumbai head office, but in vein. Can you please look into this...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — inefficient attendants at kaya pusa road.

 Ahuja Shiny on Jul 5, 2018
I'm highly disappointed with the inefficiency of kaya pusa road. I have been calling for 2 weeks continuously requesting them to transfer my phone no. From one to another. They told me to out mail. I have done the same thrice. Apart from that continuously calling and requesting them but they're not paying any heed. They have still not done the needful.
Again n again same answer that they will talk to their manager and will call me back. But again no reply from their side.
I have taken full body laser package.. They have taken all advance also. And look wat they're doing now.
Highly...
Complaint comments  Read comments Complaint category Banks

Kaya Skin Clinic — unprofessional behaviour by dr parul kaya peddar road

 Badexperience37 on Jul 3, 2018
Im a client with kaya pedder road since 2 years. I have had a chance to meet different doctors and all of them have been very kind and professional.
But today 2nd of july 2018 it was not the case.
My maintenance sessions are going on and my regular therapist got shifted to another branch. They assigned a new therapist to me who had no clue about my case.

After waiting for 15 mins dr parul entered the room and stood at the door. I was lying down. She didnt see my hair growth, didnt let me ask any questions. The only thing she asked was maintenance hain kya? And then the...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Kaya Skin Clinic — services burnt my skin - please refund money

 Ishapandey on Jul 2, 2018
I have been availing Kaya services for "Purifying acne treatment' and it has led to brown spots all over my face. Another dermatologist said these are cases of burnt skin. This is causing me emotional trauma and also additional expenses to get it sorted. I want Kaya to refund my money and compensate for the additional expenses towards remedying it....
Complaint comments  Read comments [1]Complaint category Health & Beauty

Kaya Skin Clinic — carbon q switch

 Wajiha Husain on Jul 1, 2018
I have been taking laser hair reduction treatment. Which has been very effective for quite a few areas but made me also grow hair in areas i didn’t earlier have growth inspite of them ensuring multiple times that it wouldn’t happen, i in fact even have a recording of the therapist saying so. At the time of payment, i was promised a facial in my package which i was only informed about after months and then when i decided to take it, i was told it expired. They play clients, in every visit. Promising and advertising unnecessary services, one of which i fell for and was advised carbon q-switch....
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — kaya clinic management

 Pratibha Pareek on Jun 29, 2018
I availed a hair care service named targeted root regen therapy for hair fall worth 13000 rupees in january 2017, at that time they promised they would give a referral money of rupees 1500 to my husband as he referred me to them.
Till today i haven't received any message regarding this and when i called them they replied to me in diplomatic manner decorated with their flowery language.
Firstly they are not ethical in delivering their promises.
Secondly don't get trapped in their management tactics like referring, discount etc as it's not worth it.
Thirdly regarding...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Kaya Skin Clinic — not refunding money

 R_K_R on Jun 23, 2018
I developed a severe acne problem and went to kaya for a treatment. I paid for a skin peel treatment and booked an appointment with the doctor on 23 june at 1 pm.

I get a confirmation call at 10 am on 23 jun checking if i will arrive for the appointment. I received a call again at 11 am informing me that my doctor would not be present and what i would like to do? I was surprised at being called back within an hour of confirming the slot and then even more surprised at the question!

I asked the lady on the other side if the doctor was immaterial to the treatment and...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — skin peeling treatment [Resolved]

 tgol on Jun 19, 2018
My daughter has been undergoing laser treatment at Kaya Pacific Mall new Delhi. She deveoped acne on face and the staff at Kaya recommended skin peel treatment to get rid of the marks.
The first session went well. Last evening she had the second session and face has burn marks all over. There is 1" ling mark just under her right eye and cheeks are full of burn marks. She did tell them that her skin is feeling burnt but they ignored.
She leaves for work at 5 am so I did not notice the marks. When she returned home her face looked horrible with marks all over. The staff at Kaya is now...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Kaya Skin Clinic — kaya peel [Resolved]

 Shivangi Priyadarshini on Jun 15, 2018
Hi,
I have been coming to kaya clinic bangalore, pheonix marketcity for almost 6 months now and that's only because i have already paid in advance for my peel session. Even after 12 sessions i see no difference. Also they will we very attentive for first few sessions, once they have got the money they won't care much. I wait for an hour every time i go there for my session. I think i have wasted 60k on this and this is my biggest mistake. This is money sucking beauty care company....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Kaya Skin Clinic — horrible experience [Resolved]

 divya priya bm on Jun 13, 2018
Hi,

This is priya from bangalore. I have purchased the package of "hairfree full body basic full body 6 parts 6s solution" for laser hair removal treatment on 24th may 2018 at your phoenix market city branch, bangalore.
I have paid a total amount of 49, 782/- for the purchase of the package.

I took my first appointment on 12th june, 2018 at 3:45pm for 2 sittings (2 parts) by contacting customer executive of the branch (I guess her name is shantha kumari).

They completed hair removal for face and then started for hands. After doing the razor for...
Complaint comments  Read comments Complaint category Hospitals

Kaya Skin Clinic — kaya peel program [Resolved]

 Amit-400 on Jun 12, 2018
I have been undergoing kaya peel sessions for quite some time now at the lake gardens branch in kolkata. Currently i opted for 8 sessions. It went well up to 6 sessions.in the seventh session, as the peel was applied it suddenly started burning as a result of which a black patch has appeared on my right cheek which makes me feel uncomfortable.

The doctor reported that this issue occurred as my screen was not properly moisturized. She even moisturized my skin before the peel, but in spite of that this occurred. She has now suggested me to apply ice pack and a medicated cream on those...
Complaint comments  Read comments [1]Complaint category Cosmetics

Kaya Skin Clinic — adverse effects after laser hair reduction treatment. increase in hair growth [Resolved]

 Sumva on Jun 8, 2018
This is regarding the increase in hair growth after undergoing laser hair reduction from kaya indiranagar, bangalore. I have raised the complaint earlier however was not contacted by kaya n complaint closed as resolved.
I want a solution to the issue raised. I have been asked to pay an amount again for the treatment wherein i want them not to demand money again for the problem caused by them.

My number is [protected] for them to contact me....
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — horrible horrible service!!! [Resolved]

 Divz08 on Jun 6, 2018
After having cut the skin during shaving before laser, the green park team don't even bother responding.
The wound that developed after that cut has turned into a huge pink area and has been highly itchy.
We have been trying to get in touch with the kaya doctor but of no use. The staff have not taken my issue seriously and have not even gotten back with the doctor's feedback after sharing images with them. The girl on the phone took it highly casually at the same time saying that this wound looks really bad. What sort of a company is this? I'm horrified and would highly advice nobody...
Complaint comments  Read comments Complaint category Cosmetics

Kaya Skin Clinic — permanent hair removal [Resolved]

 Riddhiahuja on Jun 6, 2018
The behaviour at the clinic was very unresponsive and very irresponsible. The managers practically change every 2-3 months and if the laser expert does not mention the session in the system then we have to bare the consequences!! Very disappointed and would not recommend kaya to anyone that i know!
This is not the first time, let’s see how quick you are with your response here!...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — unprofessional behaviour [Resolved]

 Divz08 on Jun 3, 2018
I have been taking services from the kolkata kaya alipore branch which has been seemless. However, the delhi green park branch has been most unprofessional. They don't know how to deal with clients. After making it highly difficult to book laser sessions, they have treated us really badly. They were refusing to give the after laser kaya cream after having paid for it. Also, made us wait for over an hour before starting with the second service. When we tried to get in touch with the doctor regarding a few queries, we were told they would call back which never happened.
The difference between...
Complaint comments  Read comments [1]Complaint category Cosmetics

Kaya Skin Clinic — pigmentation [Resolved]

 reenavsam on May 29, 2018
I have been undergoing treatment of "mixed melasma with periorbital hyperpigmentation"since 19 dec 2017 which your doctor diagnosed with hefty fees/charges of rs 73000/- but i dont find any improvement. You claimed that with your treatment pigmentation would be
Removed to a large extent. But no difference found at all. Kindly take proper care in treating me. If no improvement is seen by june 18, i will lodge complaint in consumer forum.
Regards
Reena
Mob [protected]
Centre: vile parle...
Complaint comments  Read comments Complaint category Other

Kaya Skin Clinic — rude behaviour [Resolved]

 Pui27 on May 22, 2018
We have been trying to book an appointment since the past week from kaya skin clinic pitampura. We finally got an appointment from them one day before our function. However when we reached the clinic, they imformed no doctor was available. On top of it, the manager geetika is so rude of a person, she doesnt know how
To communicate with a client. She was shouting on the top of her voice giving unreasonable excuses. Highly disappointed as we had to
Go back that day after a heated argument. She was shouting like anything. Is this the way you tell the managers to communicate. Ranjana was...
Complaint comments  Read comments [1]Complaint category Family & Relationships

Kaya Skin Clinic — fake promises made to sell packages at kakurgachi, kolkata branch!! [Resolved]

 Sayantani Ghosh1 on May 20, 2018
For last few years have had some acne scars on my face and had left all hope to get back my old smooth & beautiful flawless skin like before. I had heard of kaya skin clinic and thought of visiting once to find out about the treatments they offer and the pricing.
The lady ms. Sunita bose with immense marketing strategies convinced me to avail the treatment packages that they have crafted for such cases like me and assured 100% results of the treatment they offer. I was little skeptical at the beginning and i requested them to allow me sometime as the package that they were offering me was...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — services & treatment issue [Resolved]

 Raasikaa on May 14, 2018
As I lodged a complaint on this site I did get a call back from Kaya but my issue is not yet resolved 100%
I was promised by a Kaya Customer care executive that she will call me back and fix up an appt with a senior Dr. To get my re-growth of hair but as usual they failed... i m a Elite Customer for them but God save those who not Elite client as if the treatment is such with EC then what they must be doing with normal clients...
Complaint comments  Read comments Complaint category Health & Beauty

Kaya Skin Clinic — laser hair reduction and unprofessional behaviour of kaya staff [Resolved]

 sangitabansal1 on May 13, 2018
I am taking laser hair reduction for lower face at karol bagh, new delhi centre of kaya. I have taken 2 sessions till date. The area covered during 2 session was different from the area covered for treatment during 1 session and the sessions were given by different staff in absence of doctor. As a consequence, patches of hair growth appear on face that looks weird. Yesterday, i visited the kaya centre and told this to the doctor, she told that i should have told the technician which area are to be treated as they do not have any history or records available about the treatment. This is entirely...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

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