[Resolved] Kelvinator — New refrigerator bulb not working

debashreesen01

from Hyderabad, Telangana

Address:

Andhra Pradesh

Hi

I bought a new Kelvinator refrigerator kfl 195 yesterday

As soon as the dealer delivered it to my house & we switched on the fridge, the bulb was not working. I am damn upset about it. I do not want a defective product.

I called the customer care helpline & was provided with complaint#HYD[protected] yesterday. I have been trying to call the engineer RAMESH who is supposed to come down (ph#[protected]) & he does not pick up the call

My point is as is a brand like kelvinator sells defective products which is very upsetting.

I hope someone resolves this asap at no extra cost

Regards
Debashree
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

dkny

I bought a kelvinator refrigerator on 5th of March 2011. I could not use the product more than 5 days properly. I registered a complaint regarding the problem on [protected], the problem is resolved but took 10 days. Later there was another problem, again complaint raised on 6th april 2011, technician came checked told that there is a problem with the freezer box and has to be replaced, that is not at all resolved till date. Later I called the company management on 27th April 2011, with another complaint number, requesting to replace the product. Since then I have been calling the management team, no one is taking the ownership, not looking interested to resolve the problem. Till date I have called hundred times at least seeking the resolution. Am very much upset with the inferior quality, poor response and service.

Shaik