[Resolved]  Kelvinator — defective Refrigerator

To
The Customer-Care Centre
Kelvinator India Ltd.

Sub: Complaint regarding KD 195 Ltr. Kelvinator Refrigerator

Dear Sir,

I purchased one Kelvinator Refrigerator KD 195 Ltr. From Prerna
Electrovision , Sector -55, Faridabad (Haryana) vide their bill no.
987 dated 07/09/2008 for Rs. 8000/- .

Sir , my complaint for No Cooling in the Refrigerator started during
Dec. 2009, the complaint was lodged and it was rectified by your
service engineer on 19/01/2010. A cash memo no. 2234 dated 19/01/2010
for Rs. 781/- of M/s.A One Service, Faridabad (Authorize Service
Centre) was given to me for payment which I paid. Your service
Engineer informed that complaint is rectified and there will no
problem in future.

After five month again No cooling started during May 2010 complaint
was lodged and rectified by your service engineer on 21/05/2010. Cash
bill no. 257 dated 21/05/2010 for Rs. 906/-of M/s.A One Services,
Fbd., for Gas and Dryer given to me which was also paid . Your
service engineer again assured that there is no any problem now.

Again after seven months, third time within a period of One year,
complaint of no cooling lodged with your customer care vide complaint
NoGUR [protected] dated 30/01/2011. The complaint was attended by your
engineer Mr. Adil Khan (Mobile: [protected]). Observation of your
engineer are given below:

1.Blockage of gas, Expense of Rs. 1000/- Approx. to be born by me for
rectification.. I told your service engineer to hold the work for
seeking your help.

2 He also advised me tohave AMC of refrigerator for such problem which
can be rectified without any cost . IS THIS JUSTIFIED ?

My request is that I need maintenance free product which Kelvinator is
unable to give me and reputation of product is deterioting. You are
requested to arrange to change theCompressor of my refrigerator
immediately which is under warranty period. Since the necessity is
urgent. Your attention is requested immediately.
Hopping for your favourable reply.

Thanks & Regards,


R.P.Dhondiyal
710, Sector-55, Faridabad
Mob: [protected], [protected]