| Address: | Chennai, Tamil Nadu |
Hi,
I am one among the most frustrated user of Kelvinator user, I am sure there will be more by looking at the level of service which this company is provided with their crap outsourced partners.
Before I start what went wrong I need to just high light that Outsourcing will work in countries like US or UK as for them customers are king and in countries like India customers are just dump yards whom these cos are cheating with advertisements.
I bought this refrigerator {PEF:KAL233IH-RFB –[protected]} (better to mention this as good cupboard as I never saw this cooling for a long time after 3 months of purchase).
I bought this for the new year 1st Jan 2010 and gifted to my mother and she now feels that why she gave birth to me, as now the Indian middle class is that depended with Refrigerator.
The issue started when we heard a huge noise from the freezer and all milk started to get spoiled. We switched off the cupboard and gave a call to given number which is[protected] it was a call center from Bangalore, and they replied with a complain number CHE[protected] and informed us that we will get a person looked into it within 24hrs and after 3 follow up calls we got a person 48th hour and he told everything is fine and if the same issue persists please give a call with out switching off this refrigerator (he was claiming it as one).
After 2 days same problem we called the call center and gave a complain with ref to CHE[protected]. And again there was a around 12 follow up calls to find the status but no one turned up till this time (1 PM IST – 15APR2010).
I am really getting irritated when these call center people tell me that they are here to help me for 10 times even my case doesn’t move an inch.
After my 12th Follow-up call I got a number of one Mr Dilip Kumar[protected] I did around 10 calls to this number and just spoke with the receptionist but never spoke to this guy and to my surprise I got a news that the case is assigned to this guy on 13th April and 14th being off they will look into it today which is 15th April 2010. I am sure this wont end here.
I am sure we are loosing lot of power (electricity) here because of the fault in the cupboard, but still we are not swithing it off (for 4th day) as per request.
As this service level is worst then the worst I request any of your help to change this cupboard to Indian brands like Videocon or Godrej refrigerator.
I will be posting this in all possible consumer forums as I want all my fellow people to think twice before they buy this product.
Regards
Meenakshi Sundaram
+[protected]
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