[Resolved]  Kelvinator Refrigerator (Model 224 - W Words) — Abnormal heavy frost in the deep fridge and problem in unlocking the deep fridge door

Address:

Bardhaman, West Bengal

Sir
I have purchased a refrigerator (Kelvinator, Model No.-KFL-224-WT-RDS) on 02/04/2010 vide name of RAJIA SULTANA (My Wife) from the shop ANANDA MELA (address-Parcus Road More, G.T. Road, Burdwan, West Bengal ph[protected]. In this regard, I want to inform you that since the purchasing of the refrigerator we are suffering from heavy frost in the deep-fridge; often locking the deep-fridge door (It is not to open up to 4-5 hours of defrosting). I have made complain in the nearest authorized service center for twice ( they have shown their responsibility by visiting my home and tried to solve the problem by changing the Thermostat) but the result is yet to come. In the last visit, the service center boy said that if the problem would not solve there after, it is the product's in built technical problem. By the by I'm also not ready to open the machine for a number of time with no result, because by opening the machine for twice the machine is generating a unwanted sound (which was not sound earlier) and the previous problem of heavy frosting is also enhanced.

What should I do then? can I recover from this problem? I want your extreme co-operation in this context.