[Resolved] Kelvinator Refrigerators — Freezing Problem

jayesh.tanna

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat

Dear Sir/Madam
I was bought Kelvinator refrigerator as on[protected] and in that freezing and over cooling problem was occurred from last 4.5 months.
I have registered my 5 complaints in Kelvinator customer service center but no proper response from them and also they have close my complaint without solved my problem.
In last they have taken my refrigerator at their workshop and observe 4 days and told that at their location problem was not occurred but at my place same problem is occurring.
In last they have suggest me that in direct cool system refrigerator defrosting is necessary as per rules though we have already keep our refrigerator power off from 11 PM to 7 AM since ice from DC is not down everyday grows.

My complaint number are as below :

13th Jun 2012 - AHM[protected]
15th July 2012 - AHM[protected]
13th Aug 2012 - AHM[protected]
24th Sep 2012 - AHM[protected] (close by ahmedabad service center)
09th Oct 2012 - AHM[protected] (this is also closed by ahmedabad service center but i have reopened it)

I have already mailed to sales head, customer service head and dealer their email address are ([protected]@vgmail.in, vighneshwar.[protected]@vgmail.in, [protected]@yahoo.com)

Herewith i am attaching my bill copy and refrigerator photos for your kind reference.

I was suffering this problem from last 4.5 months and did not getting proper solution so kindly do needful.

Thanks in advance
Jayesh Tanna
Ahmedabad
+[protected]
jayesh.[protected]@yahoo.co.in

+3 photos

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Aug 13, 2020

Complaint marked as Resolved

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Comments

jayeshtanna

from Mumbai, Maharashtra

Sir/Madam,

I have bought Kelvinator refrigerator in March.
I have registered my complaint twice but didn't getting proper solution so kindly do needful..

Thanks,

Jayesh Tanna
Ahmedabad
[protected]

jayutanna

from Mumbai, Maharashtra

Dear Sir/Madam,

I have bought a Kelvinator Refrigerator From World Vision From Una,Junagadh,Gujarat as on[protected]..

I have complaint regarding freezing problem..

I register my first complaint AHM[protected] Dated[protected], second complaint AHM[protected] Dated[protected], then reminder about first complaint on[protected] and then so many times to Ahmedabad Service Center Head Person Mr. Maheshbhai (His contact number is +[protected]..

First they changed a part twice but problem not solved..then they told that change the door is required and after so many days they come with new door but door was not adjusted so they want to fit that door with setting so i told not to do..then Mr. Maheshbhai came and do one setting at below section of the door and told that do once complete clean the whole freeze and then start again problem will be solved meanwhile he close my complaint but i was done one message N on [protected] so my complaint is open..still we are sufering from same problem after doing Mr. Maheshbhai's advice still problem is not resolved..

I was called to Mr. Maheshbhai on[protected] he told that he will chech but still no one can come to check..

Now what i have to do to resolve my problem..what is proper solution for your side to resolve my problem..

In this way my one year warrenty is finish then you will give me a proper solution and ask for charge ??

Please give me a proper solution from your side ASAP otherwise change whole refrigerator..

Thanks in advance for positive rewert..

Jayesh Tanna
Ahmedabad
+[protected]