Kelvinator Through Next.co.in — unbearable noise at spin drive

Address:

Maharashtra

I want to share my sorry experience with next. I purchased kelvinator washing machine on 15th Aug. Delivery was promised same day but came the next day.
I had to followup for the demo which happened on 17th August . On usuage we found unbearable noise on dry spin. We lodged compalined and nobody came for serving.

We went out of station from 19th to 25th. We lodged once againa compaint. Se...rvice engineer came on 27th august. He mentioned that there is some balancing problem and left.

I felt a machine of one week old cannot get reparied unless it is faulty by delivery. I placed my request for replacement and i am being dodged between the next, service agent company of kelvinator and kelvinator.

They are not ready to give the details of any senior person to who we could speak across and we are once again leavinv mumbai by the weekend.

Buyers be aware of the practice of the company and their oem suppliers with regard to post sale services. Pls donot buy anything which is given in discount as they sold this as a great ofer and the offer is nothing but nuisance value. I have senth complaint to customer service of next and a promt auto response came but no message otherwise from them.

After i made my explicit comment to the showroom person that the complaint will be put in all forum, one supervisor called me to mentioned that they will resolve this by tomorrow evening i.e 30th Aug 2012

I came on vacation to stay in my house and purchased a new washing machine and i am wasteing my vacation talking to next show room, kelvinator and servicing company.